Hunt Groups, Place an Intercom Call | Cisco Systems 6921 instruction

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

Sign In and Out of a Hunt Group

1.Press the Hunt Group button to sign in. Visual confirmation displays briefly.

2.Press the button again to sign out.

Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated intercom line.

When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper) and broadcasts your message through the recipient’s speakerphone—or through the headset or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call.

Place an Intercom Call

1.Press the Intercom button.

If your phone auto-dials the intercom code, begin speaking after the alert tone. Otherwise, go to Step 2.

2.Enter the intercom code and begin speaking after the alert tone.

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Cisco Systems 6921 manual Hunt Groups, Intercom, Respond to a Hold Reversion Notification, Sign In and Out of a Hunt Group

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Search for and Dial a Contact While on a Call Call Forward All Sign In and Out of a Hunt Group Sign Out of Web Dialer User Options User Options Web Pages Fast Dials Warranty OL-18397-01 Cisco Unified IP Phone Phone Connections OL-18397-01 Buttons and Hardware 1211 OL-18397-01 Phone Screen Footstand Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192762 192526 Your Phone OL-18397-01 Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen 194406 Higher Viewing Angle Lower Viewing Angle Handset Rest Phone Applications Call History Filter Call History View Call HistoryView Call Record Details Dial From Call History Clear Call History Delete Call Record From Call History Preferences Ring TonesContrast Phone Information ServicesAccess Services View Phone Information Administrator Settings Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a Call Personal Directory Options Sign in to Personal Directory Dial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and Softkeys Auto Answer with Your Headset Auto AnswerCall Back Auto Answer with Your Speakerphone Set up a Call Back Notification Call Forward All Call Park Forward Calls on a Primary Line Park and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call ParkPark and Retrieve a Call Using Manual Directed Call Park Answer a Call Using Pickup Call Pickup Call Waiting Answer a Call Using Group Pickup and a Phone NumberAnswer a Call Using Other Pickup Respond to a Call Waiting Notification Codes Place a Call Using a Client Matter CodePlace a Call Using a Forced Authorization Code Conference Swap Between Calls Before Completing a Conference Add Another Party to Your Call to Create a ConferenceCombine Calls Across Lines to Create a Conference End a Conference Divert a Call DivertDo Not Disturb Turn DND On and Off Fast Dial Enable Extension MobilityExtension Mobility Place a Call with a Fast-Dial Button Hold Hold Reversion Respond to a Hold Reversion Notification Hunt GroupsIntercom Sign In and Out of a Hunt Group Line Status Indicators Line StatusReceive an Intercom Call Trace a Suspicious Call Malicious Call IdentificationMeet Me Host a Meet-Me Conference Mobile Connect Select Send call to mobile Privacy MuteOn-hook Dialing Mute Your Phone Quality Reporting Tool Enable Privacy on a Shared LineReport Problems on Your Phone Redial Shared Lines Speed Dial Place a Call with a Speed-Dial Code TransferPlace a Call with a Speed-Dial Button Transfer a Call to Another Number Swap Between Calls Before Completing a Transfer Web DialerUse Direct Transfer to Connect Calls Across Lines Use Web Dialer with Cisco Directory Set Up, View, or Change Web Dialer Preferences Sign Out of Web DialerApplications button Phone Information User Options Web Pages Sign In and Out of User Options Web Pages Device Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Change the Voice Message Indicator Setting Per Line Line SettingsSet Up Call Forwarding Per Line Select Line Settings Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Set Up Speed-Dial Codes Phone ServicesSet Up Speed-Dial Buttons Speed Dial on the Web Change or End Services Subscribe to a ServiceSearch for Services Select Phone Services Change a Service Name User SettingsChange Your Browser Password Add a Service to an Available Programmable Feature Button Change the Language for Your User Options Web Pages DirectoryChange Your PIN Change the Language for Your Phone Display Personal Address Book Fast Dials Assign a Feature Button for Fast DialSelect Service URL Assign a Fast Dial Code to a PAB Entry Search for a Fast Dial Entry Edit a Fast Dial Phone Number Mobility Settings Select User Options Mobility Settings Remote DestinationsAdd a New Remote Destination Select User Options Mobility Settings Access Lists Create an Access ListAccess Plugins Plugins Solution Frequently Asked QuestionsTroubleshooting Tips Conference Problem Meet-Me Conference Busy Tone Shared Lines Problem Cannot Access User Options Web Pages User Options Safety and Performance Information Power OutageExternal Devices Accessibility Features Hearing Impaired Accessibility FeaturesCisco Product Security 192900 Accessibility Feature Description Set Up Requirement Selecting the Applications Preferences HCO/VCO Vision Impaired and Blind Accessibility Features Accessibility Feature Description Mobility Impaired Accessibility Features 192901 Accessibility Feature Description Set Up Requirements Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms OL-18397-01 Index OL-18397-01 Mcid OL-18397-01 Page OL-18397-01 Page 100 See also alerts QRT 103 104 105 106 OL-18397-01 Page Cisco Nurse Connect, Cisco Stackpower