Web Dialer | Cisco Systems 6921 guide

Use Direct Transfer to Connect Calls Across Lines

This task requires multiple phone lines.

1.Verify that you have two connected calls and that one of the calls is active (not on hold).

2.Press the Transfer button .

3.Press the line button for the other (held) call.

The transfer completes (the two calls are connected to each other).

Swap Between Calls Before Completing a Transfer

After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

Web Dialer

Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.

Use Web Dialer with Cisco Directory

1.Sign in to your User Options web pages.

2.Select User Options > Directory and search for a co-worker.

3.Select the number that you want to dial.

4.If this is your first time using Web Dialer, review the preferences on the Make Call page.

5.Select Dial.

The call is now placed on your phone.

6.To end a call, select Hang up or hang up from your phone.

Use Web Dialer with Another Online Corporate Directory

1.Sign in to a Web Dialer-enabled corporate directory and search for co-workers.

2.Select the number that you want to dial.

3.When prompted, enter your user ID and password.

4.If this is your first time using Web Dialer, review the preferences on the Make Call page.

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Cisco Systems 6921 manual Use Direct Transfer to Connect Calls Across Lines, Use Web Dialer with Cisco Directory

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Search for and Dial a Contact While on a Call Call Forward All Sign In and Out of a Hunt Group Sign Out of Web Dialer User Options User Options Web Pages Fast Dials Warranty OL-18397-01 Cisco Unified IP Phone Phone Connections OL-18397-01 Buttons and Hardware 1211 OL-18397-01 Phone Screen Footstand Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192762 192526 Your Phone OL-18397-01 Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen 194406 Higher Viewing Angle Lower Viewing Angle Handset Rest Phone Applications Call History Filter Call History View Call HistoryView Call Record Details Dial From Call History Clear Call History Delete Call Record From Call History Contrast PreferencesRing Tones Phone Information ServicesAccess Services View Phone Information Administrator Settings Search for and Dial a Contact Phone ContactsCorporate Directory Personal Directory Search for and Dial a Contact While on a Call Personal Directory Options Sign in to Personal Directory Dial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Check for Voice Messages Voice MessagesPersonalize Your Voicemail Listen to Voice Messages Calling Features Feature Buttons and Softkeys Auto Answer with Your Headset Auto AnswerCall Back Auto Answer with Your Speakerphone Set up a Call Back Notification Call Forward All Call Park Forward Calls on a Primary Line Park and Retrieve a Call Using Manual Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Assisted Directed Call Park Answer a Call Using Pickup Call Pickup Call Waiting Answer a Call Using Group Pickup and a Phone NumberAnswer a Call Using Other Pickup Respond to a Call Waiting Notification Codes Place a Call Using a Client Matter CodePlace a Call Using a Forced Authorization Code Conference Swap Between Calls Before Completing a Conference Add Another Party to Your Call to Create a ConferenceCombine Calls Across Lines to Create a Conference End a Conference Divert a Call DivertDo Not Disturb Turn DND On and Off Fast Dial Enable Extension MobilityExtension Mobility Place a Call with a Fast-Dial Button Hold Hold Reversion Respond to a Hold Reversion Notification Hunt GroupsIntercom Sign In and Out of a Hunt Group Receive an Intercom Call Line Status IndicatorsLine Status Trace a Suspicious Call Malicious Call IdentificationMeet Me Host a Meet-Me Conference Mobile Connect Select Send call to mobile Privacy MuteOn-hook Dialing Mute Your Phone Quality Reporting Tool Enable Privacy on a Shared LineReport Problems on Your Phone Redial Shared Lines Speed Dial Place a Call with a Speed-Dial Code TransferPlace a Call with a Speed-Dial Button Transfer a Call to Another Number Swap Between Calls Before Completing a Transfer Web DialerUse Direct Transfer to Connect Calls Across Lines Use Web Dialer with Cisco Directory Applications button Phone Information Set Up, View, or Change Web Dialer PreferencesSign Out of Web Dialer User Options Web Pages Sign In and Out of User Options Web Pages Customize Do Not Disturb Options DeviceSelect a Device From the User Options Web Pages Change the Voice Message Indicator Setting Per Line Line SettingsSet Up Call Forwarding Per Line Select Line Settings Change or Create a Line Text Label for Your Phone Display Change the Audible Voice Message Indicator Setting Per LineChange the Ring Settings Per Line Set Up Speed-Dial Codes Phone ServicesSet Up Speed-Dial Buttons Speed Dial on the Web Change or End Services Subscribe to a ServiceSearch for Services Select Phone Services Change a Service Name User SettingsChange Your Browser Password Add a Service to an Available Programmable Feature Button Change the Language for Your User Options Web Pages DirectoryChange Your PIN Change the Language for Your Phone Display Personal Address Book Fast Dials Assign a Feature Button for Fast DialSelect Service URL Assign a Fast Dial Code to a PAB Entry Search for a Fast Dial Entry Edit a Fast Dial Phone Number Add a New Remote Destination Mobility SettingsSelect User Options Mobility Settings Remote Destinations Select User Options Mobility Settings Access Lists Create an Access ListAccess Plugins Plugins Solution Frequently Asked QuestionsTroubleshooting Tips Conference Problem Meet-Me Conference Busy Tone Shared Lines Problem Cannot Access User Options Web Pages User Options External Devices Safety and Performance InformationPower Outage Cisco Product Security Accessibility FeaturesHearing Impaired Accessibility Features 192900 Accessibility Feature Description Set Up Requirement Selecting the Applications Preferences HCO/VCO Vision Impaired and Blind Accessibility Features Accessibility Feature Description Mobility Impaired Accessibility Features 192901 Accessibility Feature Description Set Up Requirements Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms OL-18397-01 Index OL-18397-01 Mcid OL-18397-01 Page OL-18397-01 Page 100 See also alerts QRT 103 104 105 106 OL-18397-01 Page Cisco Nurse Connect, Cisco Stackpower