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Cisco Systems ATA 186, ATA 188 manual 6-20, Configuring and Debugging Fax Services, Ol-3141-01

Models: ATA 188 ATA 186

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6-20

Chapter 6 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

6-20	Ol-3141-01

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Cisco Systems 6-20, Configuring and Debugging Fax Services, Debugging the Cisco ATA 186/188 Fax Services, Ol-3141-01

Contents

Administrator’s Guide SCCP Cisco ATA 186 and Cisco ATA Analog Telephone AdaptorCorporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops C O N T E N T S PrefaceOverview AudienceSteps Needed to Configure the Cisco ATA Basic Configuration Steps in a Non-TFTP Server EnvironmentResetting the Cisco ATA to Factory Default Values What You NeedTftpURL EncryptKeyDHCP StaticIpRecommended Values NPrintfMediaPort prserv OverviewSyntax DebuggingRedial Speed DialCisco ATA Style Conference Calling Procedure A-7 Cisco ATA SpecificationsPhysical Specifications Environmental SpecificationsPreface OverviewAudience OrganizationConventions Chapter 5, “Parameters and Defaults”Chapter 6, “Configuring and Debugging Fax Services” Chapter 7, “Upgrading the Cisco ATA Signaling Image.”Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoitukset Related Documentation Obtaining DocumentationCisco.com Read Me First - ATA Boot Load InformationDocumentation CD-ROM Ordering DocumentationDocumentation Feedback xiiiObtaining Technical Assistance Technical Assistance CenterCisco TAC Website Cisco.comObtaining Additional Publications and Information Cisco TAC Escalation Centerhttp//tools.cisco.com/RPF/register/register.do Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL Cisco Analog Telephone Adaptor Overview Hardware Overview, page Software Features, pageInstallation and Configuration Overview, page C H A P T E ROverview of the Skinny Client Control Protocol Hardware Overview PowerPower connectorThe unit provides the following connectors and indicators Software Features SCCP VersionVoice Codecs Supported Additional Supported Signaling Protocols, pageAdditional Supported Signaling Protocols Basic ServicesOther Supported Protocols Fax Services Pre-call and Mid-call ServicesPre-call Services Pre-call Services, page Mid-call Services, pageMid-call Services ServiceProcedure Reference Voice mail accessInstallation and Configuration Overview Resetting the Cisco ATA Using Cisco CallManager, pageChapter 3, “Configuring the Cisco ATA for SCCP” Chapter 7, “Upgrading the Cisco ATA Signaling Image”Installation and Configuration Overview 1-10Chapter 1 Cisco Analog Telephone Adaptor Overview OL-3141-01Installing the Cisco ATA Network Requirements, page Safety Recommendations, pageInstallation Procedure, page Power-Down Procedure, page C H A P T E RSafety Recommendations Network RequirementsWhat the Cisco ATA Package Includes Read Me First - ATA Boot Load InformationInstallation Procedure What You NeedProcedure Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord Power-Down Procedure ProcedureConfiguring the Cisco ATA for SCCP C H A P T E RDefault Boot Load Behavior Specifying a Preconfigured VLAN ID or Disabling VLAN IP Encapsulation VLANSetting, page VLANSettingFeature Parameter and BitsIn hexadecimal format, this value is Steps Needed to Configure the Cisco ATA Basic Configuration Steps in a Non-TFTP Server Environment, pageSetting Up the TFTP Server with Cisco ATA Create a default configuration file that can be used by manyConfiguring the Cisco ATA Using a TFTP Server Basic Configuration Steps in a Non-TFTP Server EnvironmentManually upgrade the Cisco ATA to the correct signaling image Upgrading the SignalingSetting Up the TFTP Server with Cisco ATA Software Configurable Features and Related ParametersProcedure Configurable FeaturesConfigurable Features SigTimer, pageOpFlags, page 5-17 , VLANSetting, page UIPassword, pageCreating a Cisco ATA Default Configuration File Parameters Not Used for SCCPProcedure 3-10cfgfmt -tmgcpptag.dat atadefault.txt atadefault.cfg SyntaxExample pageCreating a Configuration File for a Specific Cisco ATA Procedureatamacaddress.txt ExampleUsing atapname.exe Tool to Obtain MAC Address SyntaxExample cfgfmt -tmgcpptag.dat ata0a141e28323c.txt ata0a141e28323cUsing the EncryptKey Parameter and cfgfmt Tool Command ExampleCommand Output Syntax examplesUsing a DHCP Server Using a DHCP Server, pageWithout Using a DHCP Server, page Other DHCP Options You Can Set, pageProcedure if DHCP Server is Under Control of Cisco ATA Administrator ProcedureProcedure 3-16Without Using a DHCP Server ProcedureOther DHCP Options You Can Set 3-17Voice Configuration Menu Using the Voice Configuration MenuUsing the Voice Configuration Menu, page Resetting the Cisco ATA to Factory Default Values, pageFeatures Voice MenuNumber 3-19Resetting the Cisco ATA to Factory Default Values Entering Alphanumeric ValuesProcedure Alphanumeric CharactersCisco ATA Web Configuration Page 3-21UIPassword Resetting the Cisco ATA Using Cisco CallManager ProcedureProcedure 3-23Upgrading the SCCP Signaling Image 3-24Adding the Cisco ATA to the Cisco CallManager C H A P T E RAdding Cisco ATAs Manually ProcedureUsing the Cisco Bulk Administration Tool BAT ExampleUsing Auto-Registration ExampleParameters and Defaults Parameters for Configuration Method and Encryption, pageOptional Feature Parameters, page C H A P T E RConfiguration Text File Template UIPassword User Interface UI ParameterDefault Voice Configuration Menu Access CodeParameters for Configuration Method and Encryption UseTFTPTftpURL SettingsEncryptKey DefaultVoice Configuration Menu Access Code DefaultNetwork Parameters DHCPVoice Configuration Menu Access Code DefaultStaticIp StaticRouteDefault Voice Configuration Menu Access CodeAccount Information Parameters StaticNetMaskEPID0orSID0 and EPID1orSID1 DefaultCA0orCM0 and CA1orCM1 Voice Configuration Menu Access CodesDefault Voice Configuration Menu Access CodeSCCP Mode Parameter Operating ParametersUseMGCP Other ParametersLBRCodec NumTxFrames, page UDPTOS, page OpFlags, page VLANSetting, pageCallerIdMethod, page DNS1IP, page DNS2IP, page Domain, page DescriptionPrfCodec AudioModeDefault Voice Configuration Menu Access CodeConnectMode DefaultVoice Configuration Menu Access Code Bit NumberCallerIdMethod to Use Pre-call and Mid-call Services.”Bit Number DefinitionDNS1IP DefaultVoice Configuration Menu Access Code DefaultDNS2IP DomainDefault Voice Configuration Menu Access CodeNumTxFrames UDPTOSOpFlags Voice Configuration Menu Access CodeVLANSetting DefaultVoice Configuration Menu Access Code TftpURL, page DHCP, page VLANSetting, pageOptional Feature Parameters SigTimerDefault Voice Configuration Menu Access CodeRingCadence DefaultVoice Configuration Menu Access Code Bit NumberCall-Progress Tone Parameters List of Call-Progress Tone ParametersTone Parameter Syntax Tone Parameter Syntax, page How to Calculate Scaling Factors, pageHow to Calculate Scaling Factors Recommended ValuesExample 5-22Specific Call-Progress Tone Parameter Information Default values for the nine-integer arrayVoice Configuration Menu Access Code DialToneDefault values for the nine-integer array Voice Configuration Menu Access CodeDefault values for the nine-integer array Voice Configuration Menu Access CodeDefault values for the nine-integer array Voice Configuration Menu Access CodeDefault values for the nine-integer array Voice Configuration Menu Access CodeNPrintf Default values for the nine-integer arrayVoice Configuration Menu Access Code DefaultTraceFlags MediaPortDefault Voice Configuration Menu Access CodeChapter 5 Parameters and Defaults Optional Feature Parameters 5-28Ol-3141-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeUsing Fax Pass-through Mode, page Using FAX Mode, page Debugging the Cisco ATA 186/188 Fax Services, pageConfiguring the Cisco ATA for Fax Pass-through mode AudioModeConfiguring the Cisco ATA for Fax Pass-through mode, page Configuring Cisco IOS Gateways to Enable Fax Pass-through, pageConfiguring Cisco IOS Gateways to Enable Fax Pass-through ConnectModeRecommended Setting ProcedureEnable Fax Pass-through Mode System Level commandsProcedure voice service voipDisable Fax Relay Feature Dial-Peer Level CommandsProcedure fax rate disableUsing FAX Mode Configuring the Cisco ATA for Fax ModeConfiguring the Cisco ATA for Fax Mode, page Configuring the Cisco IOS Gateway for Fax Mode, pageDebugging the Cisco ATA 186/188 Fax Services Configuring the Cisco IOS Gateway for Fax ModeCommon Problems When Using IOS Gateways ProcedureUsing prserv for Diagnosing Fax Problems prserv OverviewProblem ActionAnalyzing prserv Output for Fax Sessions ProcedureLog event DescriptionDebugging FAX Pass-through Mode Log eventDescription Terminating-Gateway ExampleDebugging FAX Mode Originating-Gateway ExamplePossible Reasons for Failure 6-11Using rtpcatch for Diagnosing Fax Problems rtpcatch OverviewHow to Use Using rtpcatch to Analyze Common Causes of Failure, pageExample of rtpcatch OptionsOutput 6-13Explanation 6-14FAX Summary 6-15Analyzing rtpcatch Output for Fax Sessions Cisco ATA fax pass-through modeAnalysis AnalysisUsing rtpcatch to Analyze Common Causes of Failure AnalysisAnalysis AnalysisAnalysis Possible Cause for FailureAnalysis Possible Causes for Failurertpcatch Limitations Possible Cause for FailureAnalysis Possible Cause for FailureChapter 6 Configuring and Debugging Fax Services Debugging the Cisco ATA 186/188 Fax Services6-20 Ol-3141-01Upgrading the Cisco ATA Signaling Image C H A P T E RUpgrading the Signaling Image Via Cisco CallManager Procedure for Upgrading all Cisco ATAs at OnceProcedure for Upgrading all Cisco ATAs at Once, page Procedure for Upgrading One Cisco ATA, pageProcedureforUpgradingOneCiscoATA Running the Executableupgradecode Syntax upgradecode DefinitionsUpgrading the Signaling Image Manually Preliminary StepsRunning the Executable File ProcedureUpgrade Requirements Upgrade ProcedureSyntax ProcedureConfirming a Successful Signaling Image Upgrade Using a Web BrowserUsing a Web Browser, page Using the Voice Configuration Menu, page ProcedureUsing the Voice Configuration Menu ProcedureStep 2 Press the function button on the Cisco ATA Chapter 7 Upgrading the Cisco ATA Signaling Image Confirming a Successful Signaling Image UpgradeOL-3141-01 Troubleshooting General Troubleshooting TipsGeneral Troubleshooting Tips, page Symptoms and Actions, page Installation and Upgrade Issues, pageSymptoms and Actions Installation and Upgrade Issues Restarting the Cisco CallManager ProcedureDebugging 1* 7* 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0*Frequently Asked Questions ProcedureRing Load per RJ-11 FXS Port Maximum DistanceProcedure ProcedureContacting TAC How to Use Pre-call and Mid-call Services Procedures for Using Pre-call ServicesAccess Voicemail Procedures for Using Pre-call Services, page A-1Cancel Call-Forward-All Activate Call-Forward-AllRedial Speed DialCall Pickup Group Call PickupMeetMe Conference ProcedureProcedures for Using Mid-call Services Bellcore Style Call Transfer ProcedureBellcore Style Conference Call Procedure Bellcore StyleCisco VG248 Style Three-way Calling Procedure Cisco VG248 Call Transfer ProcedureCisco VG248 Style Cisco VG248 Style Three-way Calling Procedure, page A-5Cisco VG248 Conference Call Procedure Cisco ATA Style Call Hold/Resume ProcedureCisco ATA Style Call Transfer Procedure Cisco ATA StyleCisco ATA Style Conference Calling Procedure Appendix A How to Use Pre-call and Mid-call Services Procedures for Using Mid-call ServicesOL-3141-01 Voice Menu Codes Cisco ATA Voice Menu Codes-Configuration Parameters, page B-2Cisco ATA Voice Menu Codes-Software Upgrade, page B-3 A P P E N D I X BTable B-2 Cisco ATA Voice Menu Codes-Configuration Parameters Voice MenuOption CodeTable B-3 Cisco ATA Voice Menu Codes-Software Upgrade Voice MenuOption CodeAppendix B Voice Menu Codes OL-3141-01Cisco ATA Specifications Physical SpecificationsPhysical Specifications, page C-1 Electrical Specifications, page C-2 Environmental Specifications, page C-2Electrical Specifications for Cisco ATA Environmental SpecificationsImmunity Specifications SpecificationRinging Characteristics Software SpecificationsPhysical Interfaces SpecificationSpecification Table C-6 Software Specifications All Protocols continuedDescription Specification DescriptionAppendix C Cisco ATA Specifications Software Specifications OL-3141-01SCCP Call Flows Supported SCCP Message SetA P P E N D I X D Supported SCCP Message Set, page D-1Page Call Flow Scenarios for Successful Calls Cisco ATA-to-Cisco CallManagerCisco ATA-to-Cisco CallManager, page D-3 Cisco ATA-to-Cisco CallManager-to-Cisco ATA, page D-5Step ActionDescription Table D-1 Action Descriptions for First Call FlowCisco ATA-to-Cisco CallManager-to-Cisco ATA StepStation Call Info DescriptionStep Station Call InfoDescription Step Station Call InfoDescription Appendix D SCCP Call Flows Call Flow Scenarios for Successful Calls OL-3141-01Performing a Cross-Protocol Upgrade Syntax of upgradecode ParameterA P P E N D I X E pageExample Numerics G L O S S A R YGL-1 GL-2 Internet Control Message Protocol GL-3GL-4 GL-5 GL-6 GL-7 GL-8 GlossaryOL-3141-01 I N D E NumericsIN-1 disabling use of IN-2environmental specifications encryptionencryption examples encryption keyIN-4 5-186-12 IN-5 IN-6