Cisco Systems ATA 186, ATA 188 manual Restarting the Cisco CallManager, Procedure

Chapter 8 Troubleshooting

Restarting the Cisco CallManager

Symptom Voice prompt returns Upgrade failed message. This can only occur if you are using the executable-file upgrade method.

Possible Cause You have entered an incorrect IP address.

Recommended Action Enter the correct IP address.

Possible Cause Software image is corrupted.

Recommended Action Upgrade software image.

Symptom No dial tone.

Possible Cause No user ID was entered.

Recommended Action Enter the correct user ID.

Symptom Incorrect dial tone.

Possible Cause Check the web interface for your DialTone setting. The default is U.S.

Recommended Action Set the correct country DialTone value.

Restarting the Cisco CallManager

If you need to restart the Cisco CallManager after a signaling image upgrade, follow the steps below:

Procedure

Step 1 Open your web browser

Step 2 Access the CallManager administration page:

http://<IP address>/ccmadmin

Step 3 From the Application menu, select Cisco CallManager Serviceability.

Step 4 From the Tools menu, Control Center.

Step 5 From the Servers list, choose the applicable Cisco CallManager. Select only the Cisco CallManager from the list.

Step 6 Click the Restart button if available. If this button is not available, click Stop then click Start.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

8-4 OL-3141-01