Chapter 8 Troubleshooting

Restarting the Cisco CallManager

Symptom Voice prompt returns Upgrade failed message. This can only occur if you are using the executable-file upgrade method.

Possible Cause You have entered an incorrect IP address.

Recommended Action Enter the correct IP address.

Possible Cause Software image is corrupted.

Recommended Action Upgrade software image.

Symptom No dial tone.

Possible Cause No user ID was entered.

Recommended Action Enter the correct user ID.

Symptom Incorrect dial tone.

Possible Cause Check the web interface for your DialTone setting. The default is U.S.

Recommended Action Set the correct country DialTone value.

Restarting the Cisco CallManager

If you need to restart the Cisco CallManager after a signaling image upgrade, follow the steps below:

Procedure

Step 1 Open your web browser

Step 2 Access the CallManager administration page:

http://<IP address>/ccmadmin

Step 3 From the Application menu, select Cisco CallManager Serviceability.

Step 4 From the Tools menu, Control Center.

Step 5 From the Servers list, choose the applicable Cisco CallManager. Select only the Cisco CallManager from the list.

Step 6 Click the Restart button if available. If this button is not available, click Stop then click Start.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

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Cisco Systems ATA 186, ATA 188 manual Restarting the Cisco CallManager, Procedure

ATA 188, ATA 186 specifications

The Cisco Systems ATA 188 is a versatile Analog Telephone Adapter designed to facilitate the integration of traditional telephone systems with Voice over Internet Protocol (VoIP) networks. This device has been key in bridging the gap between legacy telephony and modern IP-based communication, allowing users to leverage their existing analog phones while enjoying the benefits of digital connectivity.

One of the main features of the ATA 188 is its ability to connect regular analog phones to a VoIP network, enabling users to make and receive calls over the internet. This significantly reduces calling costs, especially for long-distance and international calls. The ATA 188 supports two phone lines, allowing simultaneous voice calls. This dual-line capability makes it a suitable choice for small businesses or home offices that require multiple lines without the need for extensive infrastructure.

The device is equipped with various technologies that enhance its functionality. It supports the Session Initiation Protocol (SIP) and H.323, making it compatible with a wide range of VoIP service providers. Additionally, the ATA 188 features Quality of Service (QoS) settings, which prioritize voice traffic over the internet, ensuring clear voice quality without interruptions or delays. This is essential for maintaining a professional communication experience, especially in business environments.

Another characteristic of the ATA 188 is its user-friendly configuration interface. It allows users to easily set up and manage their devices through a web-based portal. The configuration process is straightforward, with options to adjust settings such as codec selection, call features including call waiting, and call forwarding functionalities.

Security is also a priority for the ATA 188, as it provides robust protocols to protect call data. The device supports Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) to encrypt voice traffic and manage signaling securely. This ensures that sensitive conversations remain confidential.

Overall, the Cisco Systems ATA 188 is a reliable and efficient solution for users looking to transition from traditional telephony to VoIP. Its dual-line capacity, compatibility with multiple VoIP standards, user-friendly configuration, and built-in security features make it a valuable asset for both personal and professional communication solutions. In an ever-evolving telecommunications landscape, the ATA 188 remains a relevant and practical choice for integrating legacy telephony with modern internet-based services.