14-8
User Guide for Cisco Secure Access Control System 5.3
OL-24201-01
Chapter 14 Troubleshooting ACS with the Monitoring & Report Viewer
Working with Expert Troubleshooter
Step 8 Click Done to return to the Expert Troubleshooter.
The Progress Details page refreshes periodically to display the tasks that are performed as
troubleshooting progresses. After the troubleshooting is complete, the Show Results Summary button
appears.
Step 9 Click Show Results Summary.
The Results Summary page appears with the information described in Table 14-6.
Table 14-5 Progress Details Page - User Input Dialog Box
Option Description
Specify Connection
Parameters for Network
Device a.b.c.d
Username Enter the username for logging in to the network device.
Password Enter the password.
Protocol Choose the protocol from the Protocol drop-down list. Valid options are:
•Telnet
•SSHv2
Telnet is the default option. If you choose SSHv2, you must ensure that
SSH connections are enabled on the network device.
Port Enter the port number.
Enable Password Enter the enable password.
Same As Login Password Check this check box if the enable password is the same as the login
password.
Use Console Server Check this check box to use the console server.
Console IP Address (Only if you check the Use Console Server check box) Enter the console
IP address.
Advanced (Use these if you see an “Expect timeout error” or you know that the device has non-standard prompt
strings)
The Advanced options appear only for some of the troubleshooting tools.
Username Expect String Enter the string that the network device uses to prompt for username; for
example, Username:, Login:, and so on.
Password Expect String Enter the string that the network device uses to prompt for password; for
example, Password:.
Prompt Expect String Enter the prompt that the network device uses. For example, #, >, and @.
Authentication Failure
Expect String
Enter the string that the network device returns when there is an
authentication failure; for example, Incorrect password, Login invalid,
and so on.