CHAPTER
14-1
User Guide for Cisco Secure Access Control System 5.3
OL-24201-01
14

Troubleshooting ACS with the Monitoring &

Report Viewer

This chapter describes the diagnostic and troubleshooting tools that the Monitoring & Report Viewer
provides for the Cisco Secure Access Control System.
This chapter contains the following sections:
•Available Diagnostic and Troubleshooting Tools, page 14-1
•Performing Connectivity Tests, page 14-3
•Downloading ACS Support Bundles for Diagnostic Information, page 14-4
•Working with Expert Troubleshooter, page 14-5

Available Diagnostic and Troubleshooting Tools

The Monitoring & Report Viewer provides the following:
•Connectivity Tests, page 14-1
•ACS Support Bundle, page 14-1
•Expert Troubleshooter, page 14-2

Connectivity Tests

When you have authentication problems, you can perform a connectivity test to check for connectivity
issues. You can enter the hostname or the IP address of the network device that you are trying to connect
with and execute the following commands from the web interface: ping, traceroute, and nslookup.
The Monitoring & Report Viewer displays the output of these commands. See Performing Connectivity
Tests, page 14-3 for detailed instructions on how to perform the connectivity tests.

ACS Support Bundle

You can use the ACS support bundle to prepare diagnostic information for TAC to troubleshoot problems
with ACS.