Cisco Systems OL-24201-01 manual 14-7

Chapter 14 Troubleshooting ACS with the Monitoring & Report Viewer

Working with Expert Troubleshooter

Table 14-4	RADIUS Authentication Troubleshooter Page (continued)
Option		Description
Time Range		Define a time range from the Time Range drop-down list box. The Monitoring &
		Report Viewer fetches the RADIUS authentication records that are created during this
		time range. The available options are:
		•	Last hour
		•	Last 12 hours
		•	Today
		•	Yesterday
		•	Last 7 days
		•	Last 30 days
		•	Custom
Start Date-Time		(Only if you choose Custom Time Range) Enter the start date and time, or click the
		calendar icon to select the start date and time. The date should be in the mm/dd/yyyy
		format and time in the hh:mm format.
End Date-Time		(Only if you choose Custom Time Range) Enter the end date and time, or click the
		calendar icon to select the end date and time. The date should be in the mm/dd/yyyy
		format and time in the hh:mm format.
Fetch Number of Records		Choose the number of records that you want the Monitoring & Report Viewer to fetch
		at a time from the Fetch Number of Records drop-down list. The available options are
		10, 20, 50, 100, 200, and 500.

Step 4 Click Search to display the RADIUS authentications that match your search criteria.

The Search Result table is populated with the results of your search. The following fields appear in the table: Time, Status, Username, MAC Address, Audit Session ID, Network Device IP, Failure Reason, and Access Service.

Step 5 Choose the RADIUS authentication record from this table that you want to troubleshoot, and click Troubleshoot.

The Expert Troubleshooter begins to troubleshoot your RADIUS authentication. The Monitoring & Report Viewer prompts you for additional input, if required.

For example, if the Expert Troubleshooter must connect to a network device, it prompts you for connection parameters and login credentials.

Step 6 Click the User Input Required button and modify the fields as described in Table 14-5.

Step 7 Click Submit.

The Progress Details page appears. This page provides a summary and might prompt you for additional input, if required. If the Monitoring & Report Viewer requires additional input, you must click the Click User Input Required button. A dialog box appears.

Modify the fields in the dialog box as described in Table 14-5and click Submit.

	User Guide for Cisco Secure Access Control System 5.3
OL-24201-01		14-7