Technical Support | Datalogic Scanning PDA instruction

Troubleshooting

Technical Support

Datalogic Mobile Website Support

The Datalogic Mobile website (www.mobile.datalogic.com) is the complete source for technical support and information for Datalogic products. The site offers the Datalogic TekForum, product support, product registration, war- ranty information, product manuals, product tech notes, software updates, demos, and instructions for returning products for repair.

Datalogic Mobile Website TekForum

Search for information on the TekForum on the Datalogic home page. Browse the TekForum to find answers to your questions about common technical issues.

Reseller Technical Support

An excellent source for technical assistance and information is an authorized Datalogic reseller. A reseller is acquainted with specific types of businesses, application software, and computer systems and can provide individualized assistance.

Telephone Technical Support

If you do not have internet or email access, you may contact Datalogic techni- cal support at (541) 743-4802.

74	Falcon® Management Utility (FMU)

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Datalogic Scanning PDA user manual Reseller Technical Support, Telephone Technical Support

Contents

User’s Manual Patents Datalogic Mobile, IncDisclaimer Table of Contents Printing Reports Terminal Properties Appendix D. Glossary Definitions Payment and Taxes Infringement General Provisions Preface Overview Registration Style Conventions Manual Formatting Conventions Quick Start Introduction Advantages Features System Requirements System RequirementsSupported portables Complete System/Workstation Minimum Before You Begin Installing FMUFMU Installation Options Establish Communication to Terminals Firewalls and File Sharing Using FirewallsSetting Up File Sharing \Program Files\Datalogic\FMU\Workstation\Pack- ages Separate Workstation/Server Setting Up FMUComplete System FMU Console Terminals Single Server FMU Server ArchitectureSingle Server Support Multiple Server Support Terminal Groups Chapter About FMU FMU’s Technology FMU Server and Client User Interface Maintaining Current Files Most features of FMU can be accessed several different ways Menu Toolbar Start Shortcut Tree View List View FMU Components FMU Start Servers ConfigurationConfiguration Assigned Pa Terminal Groups Terminal Available PackagesAssigned Packages Add MenuFile Exit Update Terminals NowAssign Packages Edit View Help Toolbar Printing Reports About FMU Chapter FMU Operation Managing Servers IP Address Server Path Adding a ServerName Viewing or Editing Server Properties Server Error LogDeleting a Server Add License UpdatesAllow older Adding a Group Group Configuration SettingsWorking with Groups Deleting a Group Adding and Assigning Packages Renaming a Group Adding a Package Adding Files to a Package Keyboard SourceDestination RF Card Image Adding a Firmware Image FileTerminal type Firmware Viewing a File List Board Assigning a Package Terminals Terminal Check-in Terminal SetupAdding Terminals IP Address Delete Terminal Terminal Properties About Files Working with FilesFile Properties FMU Operation Configuration Settings Configuration Settings All On Reset ValuesAll Off Symbology Settings Configure Symbology Settings Device Settings Configure Device Settings Subnet Mask Network SettingsDescription Action Enable Dhcp Gateway FDU Configuration Settings 2D Imager Settings Imager Configuration Settings Configuration Settings Terminal to FMU Server Communications WinCE Direct ConnectEnabling a Terminal for FMU with Direct Connect Windows Mobile Updating Terminals Update TimeExplore Terminal Have an RF connection. See RF Connection on RF Connection Enabling Terminals for RF Connectivity For the update to run Select Manual or Dhcp Click OK to complete the setup Exploring an RF Terminal Updating RF Terminals Terminal Configuration Settings Scheduled Update Time Terminal Configuration Terminal Report Snmp Concepts MIB Files Additional Resources Datalogic MIBs Appendix B Dhcp Server Setup Setting up your Dhcp Server Dhcp Server Setup Appendix C Troubleshooting RF Connectivity Start Used by Ports FMUFast Windows Firewall IssuesHow to Open Ports in the Windows Firewall FMUTrapshot Troubleshooting Click Add Port Troubleshooting Network Domain File Transfer Troubleshooting Troubleshooting User’s Manual Creating a Share in Windows XP Home Installing the Server Only component using XP HomeWindows XP Home Windows XP Home Telephone Technical Support Technical SupportReseller Technical Support Sample Reports Terminal Report F00000001 Troubleshooting ActiveSync 1D Bar Code2D Bar Code Check Digit Partnership Falcon ConfigDevice Falcon Management Utility FMU Packages Server Error LogNetwork ID Portable Data Tracert SymbologyStart Subnet Mask Locator URL Control Datalogic MIBs NET AddArchitecture Basic Files Complete System Falcon Management Utility Menubar MIB MIB Files Network Network Settings PackageKeystrokes Printing USB User Interface TroubleshootingUniform Resource Locator URL XML Index User’s Manual Index Ascii Character Set Corporate Headquarters