Solving Problems, Battery Problems, Drive Problems | Dell 320

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Solving Problems

Dell™ OptiPlex™ 320 User's Guide

Battery Problems	Power Problems
Drive Problems	Printer Problems
Keyboard Problems	Restoring Default Settings
Lockups and Software Problems	Serial or Parallel Device Problems
Memory Problems	Sound and Speaker Problems
Mouse Problems	Video and Monitor Problems
Network Problems

Battery Problems

Fill out the Diagnostics Checklist before you complete these checks.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Fill out the Diagnostics Checklist as you complete these checks.

Test the drive —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•Insert a bootable floppy disk and restart the computer.

Clean the drive or disk — See Cleaning Your Computer.

Check the cable connections

Check for software and hardware conflicts — See Resolving Software and Hardware Incompatibilities.

Run the Dell Diagnostics — See Dell Diagnostics.

CD and DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Adjust the Windows volume control —

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Dell 320 manual Solving Problems, Battery Problems, Drive Problems, CD and DVD drive problems

Contents

Dell OptiPlex 320 Users Guide Advanced Features LegacySelect Technology ControlManageability Security Password Protection System PasswordOption Settings Assigning a System Password Administrator Password Deleting or Changing an Existing System PasswordAssigning an Administrator Password System Setup Disabling a Forgotten Password and Setting a New PasswordEntering System Setup System Setup Screens System Setup Options System PS/2 Boot Sequence Unlocked Booting to a USB Device Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Memory Key Clearing Forgotten Passwords Jumper Setting DescriptionFloppy Drive Clearing Cmos Settings Power ManagementHyper-Threading Click Hardware and click Device Manager Sleep Mode Wake-Up Methods Windows XP Battery Back to Contents Before You Begin Recommended ToolsTurning Off Your Computer Before Working Inside Your ComputerPage Cleaning Your Computer Computer, Keyboard, and MonitorMouse CDs and DVDs Back to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround View Changing the Display Settings Desktop Computer About Your Desktop ComputerFront View Back-Panel Connectors Back View Inside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express Cards Removing an Expansion Card Back to Contents Processor Removing the Processor Installing the Processor Back to Contents General Installation Guidelines Connecting Drive CablesDrive Interface Connectors IDE Drive Connector Serial ATA Connector Power Cable Connectors Connecting and Disconnecting Drive CablesCD/DVD Drive IDE Drive Addressing Installing a CD/DVD Drive Floppy Drive Removing a Floppy Drive Installing a Floppy Drive Hard Drive Removing a Hard Drive Installing a Hard Drive Back to Contents Panel Removing the I/O PanelReplacing the I/O Panel Power Supply Replacing the Power Supply DC Power Connectors Pin Number Signal name AWG Wire Pin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG Wire Back to Contents Removing the Computer Cover Desktop Computer Specifications Connectors DrivesKey Combinations Controls and Lights Power PhysicalEnvironmental FCC Notice U.S. Only FCC Class B Finding Information What Are You Looking For? Find It HereSupport.dell.com Dell Support Website support.dell.com Select Drivers & Downloads and click GoClick Start→ Help and Support See Drivers and Utilities CD also known as ResourceCD Online Services Getting HelpTechnical Assistance Ftp.dell.com Problems With Your Order AutoTech ServiceAutomated Order-Status Service Technical Support Service Diagnostics Checklist Before You CallContacting Dell Antigua and Barbuda Argentina Buenos AiresAruba Australia Sydney Canada North York Ontario011 Cayman Islands Denmark Copenhagen DominicaDominican Republic Ecuador Grenada GuatemalaGuyana Hong Kong Japan Kawasaki Korea SeoulLatin America Website support.euro.dell.com Luxembourg Netherlands Antilles Netherlands AmsterdamNew Zealand Website support.ap.dell.com Nicaragua 005 Slovakia PragueWebsite support.euro.dell.com South Africa Johannesburg 09/091 Website support.ap.dell.com Thailand Trinidad/TobagoTurks and Caicos Islands Customer Care Bracknell Virgin Islands Venezuela Glossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory Overview Installing Memory Removing Memory Back to Contents Mini Tower Computer Abbreviations and Acronyms Mini Tower Computer About Your Mini Tower Computer Back View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable Connector IDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New Computer User Accounts and Fast User Switching Setting Up a Home and Office Network Click Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and the Operating System What Is a Driver?Reinstalling Drivers and Utilities Drivers Using Microsoft Windows XP System Restore Creating a Restore PointUsing the Optional Drivers and Utilities CD Reinstalling Microsoft Windows XP Undoing the Last System RestoreEnabling System Restore Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Booting From the Operating System CDWindows XP Setup Next Solving Problems Battery ProblemsDrive Problems CD and DVD drive problems Keyboard Problems Lockups and Software ProblemsHard drive problems Problems writing to a CD/DVD-RW drive Other software problems Computer does not start upComputer stops responding Program stops responding Memory Problems Mouse Problems Network Problems Power Problems Printer Problems Restoring Default Settings Serial or Parallel Device Problems Sound and Speaker ProblemsNo sound from speakers Video and Monitor Problems No sound from headphonesIf the screen is blank Check the diagnostic lights See Diagnostic Lights If the screen is difficult to read System Board Removing the System BoardReplacing the System Board System Board Screws Back to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 Troubleshooting Tools and Utilities Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Power Light Problem Description Suggested ResolutionSystem Lights Option Function Diagnostic Lights Light Pattern Problem Description Suggested Resolution Beep Codes Code Cause Error Messages Click the Change or Remove Program icon Operating system not found Read fault Requested sector not found Reset failed Click Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesMicrosoft Windows XP Warranty