Use the Service Tag (see mini tower Front View or desktop Front View) to identify your computer when you use support.dell.com or contact support.

Enter the Express Service Code to direct your call when contacting support.

Solutions — Troubleshooting hints and tips, articles from technicians, and

Dell Support Website — support.dell.com

online courses, frequently asked questions

 

Community — Online discussion with other Dell customers

Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

Customer Care — Contact information, service call and order status,

NOTE: Select your region or business segment to view the appropriate

warranty, and repair information

support site.

Service and support — Service call status and support history, service contract, online discussions with technical support

Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

Downloads — Certified drivers, patches, and software updates

Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

 

To download Desktop System Software:

 

1.

Go to support.dell.com, select your region or business segment,

 

 

and enter your Service Tag.

 

2.

Select Drivers & Downloads and click Go.

 

3.

Click your operating system and search for the keyword Desktop

 

 

System Software.

 

NOTE: The support.dell.com user interface may vary depending on your

 

selections.

 

 

How to use Windows XP

Windows Help and Support Center

How to work with programs and files

 

 

How to personalize my desktop

1.

Click StartHelp and Support.

 

 

2.

Type a word or phrase that describes your problem and click the

 

 

arrow icon.

 

3.

Click the topic that describes your problem.

 

4.

Follow the instructions on the screen.

 

 

How to reinstall my operating system

Operating System CD

 

NOTE: The Operating System CD may be optional and may not ship with

 

your computer.

 

The operating system is already installed on your computer. To reinstall

 

your operating system, use the Operating System CD. See Reinstalling

 

Microsoft Windows XP.

 

After you reinstall your operating system, use the optional Drivers and

 

Utilities CD (ResourceCD) to reinstall drivers for the devices that came

 

with your computer.

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Dell 320 Dell Support Website support.dell.com, Select Drivers & Downloads and click Go, Click Start→ Help and Support