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Dell 7330 Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)

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Macintosh OS X, Version 10.3 and Higher

Dell 7330 Mono Laser Printer

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Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)

The following procedure eliminates cabling, communication, and connection problems. Once

you complete these steps, print a test page from your software application.

Mac OS X, Version 10.3 and Higher Troubleshooting

Perform these steps only for Mac OS X, versions 10.3 and higher:

1. Open the Network Utility, and then click the Ping tab.

2. Enter the printer’s IP address.

3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for

your printer and computer.

4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.

a. From the printer’s control panel, verify that EtherTalk is enabled. If it is not, enable it

in the control panel, and then reset the printer.

b. Print the Configuration page and verify that EtherTalk is enabled.

c. From the Configuration page, verify the Zone. If you have multiple zones on your

network, verify that your printer appears in the desired zone.

5. If you are still unable to print, access Online Diagnostics Technical Support through EWS:

a. Launch your web browser.

b. Enter the printer’s IP address in the browser’s Address field.

c. Select Support.

d. Click the Online Diagnostics Diagnostic Tool link to access Online Diagnostics.

Contents

Main Page Contents 1 User Safety 2 Printer Features 3Network Basics 4 Printing Basics 5 Managing Your Printer 6 Troubleshooting Page Page User Safety Electrical Safety Page Page Maintenance Safety Operational Safety Printer Location Printer Clearance Overhead Clearance Total Height Requirements Operational Guidelines Printing Safety Guidelines Printer Supplies Moving the Printer Symbols Marked on Product Printer Features Parts of the Printer 2-2 Parts of the Printer 910 11 7 This section includes: Rear View Internal Components Printer Configurations Standard Features Printer Configurations 2-5 Available Configurations The Dell 7330 Mono Laser Printer is available in one configuration. Options and Upgrades Options Control Panel Control Panel Features Control Panel 2-8 Control Panel Layout Print Icon Menu Map Information Pages Sample Pages Fonts Types of Fonts Downloading Fonts Printing Font Samples More Information Resources Network Basics Overview of Network Setup and Configuration Choosing a Connection Method Connecting via Ethernet (Recommended) Network Connection Connecting via USB Connecting via Parallel Configuring the Network Address TCP/IP and IP Addresses Automatically Setting the Printers IP Address Dynamic Methods of Setting the Printers IP Address Using Host Names with the Domain Name Service (DNS) Manually Setting the Printers IP Address Changing or Modifying the IP Address Using the Embedded Web Server Printer Management Software Embedded Web Server Available Printer Drivers Windows 2000 or Later Preliminary Steps Quick CD Install Steps Other Methods of Installation Microsoft TCP/IP Protocol Page Microsoft IPP Port Windows 64-Bit Server to 32-Bit Client Installation Windows 2000 or Later Troubleshooting Verifying Settings Verifying Driver Installation Page Macintosh OS X, Version 10.3 and Higher Macintosh OS X, Version 10.3 Bonjour (Rendezvous) Connection LPD/LPR Connection Macintosh OS X, Version 10.4 Bonjour Connection LPD Connection Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) Mac OS X, Version 10.3 and Higher Troubleshooting UNIX (Linux) Quick Install Steps From the Printer From Your Computer Installing the Printer When Using CUPS as the Print Spooler IPv6 Enabling IPv6 Resetting the TCP/IP Configuration Setting the Interface ID Automatic Address Assignment Enabling/Disabling Automatic Address Assignment with the Control Panel Enabling/Disabling Automatic Address Assignment with the Embedded Web Server DHCPv6 Setting DHCPv6 Options with the Control Panel Setting DHCPv6 Options Using the Embedded Web Server Manual Address Assignment Setting the IPv6 Address with the Control Panel Setting the IPv6 Address Using the Embedded Web Server Address Precedence Printing Basics Supported Paper and Media Paper Usage Guidelines Paper that May Damage Your Printer Paper Storage Guidelines Supported Paper Sizes and Weights Paper Sizes and Weights for Tray 1 (MPT) Supported Paper and Media 4-5 Paper Sizes and Weights for Trays 2-5 Paper Sizes and Weights for Tray 6 Paper Sizes and Weights for Envelope Tray Tray Setup Page Loading Paper Loading Paper in Tray 1 (MPT) for Single-Sided Printing Page Page Page Loading Paper in Trays 2-5 for Single-Sided Printing Page Page Page Loading Paper in Tray 6 for Single-Sided Printing Page Page Loading Paper in Tray 1 (MPT) for 2-Sided Printing Page Page Page Loading Paper in Trays 2-5 for 2-Sided Printing Page Page Loading Paper in Tray 6 for 2-Sided Printing Page Page Page Selecting Printing Options Factors Affecting Print Performance Selecting Printing Preferences (Windows) Selecting Options for an Individual Job (Windows) Selecting Options for an Individual Job (Macintosh) Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Binding Preferences Selecting 2-Sided Printing Printing on Specialty Media Printing Transparencies Guidelines for Transparencies Printing Transparencies from Tray 1 (MPT) or Tray 6 Printing Transparencies from Trays 2-5 Page Printing Envelopes Guidelines for Envelopes Printing Envelopes from Tray 1 (MPT) Printing Envelopes from the Optional Envelope Tray Printing Postcards Guidelines for Postcards Printing Postcards Page Printing Labels Guidelines for Labels Printing Labels Page Printing on Custom Size Paper Guidelines Printing Custom Size Paper Loading the Paper Trays Page Page Creating Custom Paper Types Using the Stapler Stapling Options Low Staples Behavior Page Page Page Using the Hole Puncher Setting the Default Hole Punching Option Control Panel Embedded Web Server Emptying the Punch Waste Box Advanced Options Printing Separator Pages Printing Multiple Pages to a Single Sheet (N-Up) Printing Booklets Printing Negative and Mirror Images Scaling Printing Edge-To-Edge Printing Watermarks Printing Cover Pages Job Completion Notification Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs Sending Print With Jobs Printing or Deleting Secure Print Jobs Printing or Deleting Personal Print Jobs Printing or Deleting Proof and Saved Print Jobs Printing or Deleting Personal Saved Jobs Page Printer Settings Accessing Power Saver Selecting Output Options Selecting Job Offset Accessing the Startup Page Printing the Startup Page Using the Control Panel Accessing Load Paper Timeout Selecting Tray Settings Tray Switching Tray Sequence Selecting the Default Tray Changing Printer Language Printer Security Selecting Administrative Settings Selecting Printing Security Settings Configuring HTTPS Managing Certificates Configuring 802.1X Locking the Control Panel Menus Analyzing Printer Usage Job Accounting Usage Profile Reports MaiLinX Alerts Setting Up Embedded Web Server Status Notification Troubleshooting Automatic Diagnostic Tools Online Diagnostics Technical Support Status Monitor Alerts Clearing Paper Jams Jam at A Page Jam at B Page Page Page Page Page Page Page Page Jam at D Jam at D and A Page Page Jam at E Page Page Jam at F Jam at G Page Page Jam at the Stacker Upper Tray Paper Size Jam in Tray 1 (MPT) Page Page Paper Size Jam in Trays 2-5 Page Page Paper Size Jam in Tray 6 Page Page Jam at Tray 2, 3, 4, or 5 Page Jam at Tray 1 (MPT) Page Page Jam at Tray 2 and Door A Page Page Page Jam at Tray 3 and Door B Page Page Page Page Jam at Tray 4 or 5 and Door C Page Page Page Page Jam at Tray 6 Page Page Print-Quality Problems Light Prints Print-Quality Problems 6-59 Blank Prints The entire printed page is blank with no visible print. Black Prints Horizontal Line Deletions Vertical Line Deletions Horizontal Dark Streaks Vertical Dark Streaks Dark Spots or Marks Print-Quality Problems 6-65 Unfused or Partially Fused Image The printed image is not fully fused to the paper and easily rubs off. Handling Setup, and then select Fuser Configuration Wrinkled Prints Blurred Prints Random or Spot Deletions Repeating Defects Control Panel Messages Status Messages Errors and Warnings Additional Resources Maintenance Cleaning the Printer Cleaning the Exterior Cleaning the Interior Supplies Consumables Routine Maintenance Items Customer Usage Patterns Moving and Repacking the Printer Precautions for Moving the Printer Moving the Printer Within the Office Preparing the Printer for Shipment Printer Specifications Physical Specifications Environmental Specifications Electrical Specifications Performance Specifications Page Index Numerics A B C D E F G H I J L M N O P Page Q R S T U V W