Mac OS X, Version 10.3 and Higher Troubleshooting | Dell 7330

Macintosh OS X, Version 10.3 and Higher

Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)

The following procedure eliminates cabling, communication, and connection problems. Once you complete these steps, print a test page from your software application.

Mac OS X, Version 10.3 and Higher Troubleshooting

Perform these steps only for Mac OS X, versions 10.3 and higher:

1.Open the Network Utility, and then click the Ping tab.

2.Enter the printer’s IP address.

3.Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your printer and computer.

4.For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.

a.From the printer’s control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer.

b.Print the Configuration page and verify that EtherTalk is enabled.

c.From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone.

5.If you are still unable to print, access Online Diagnostics Technical Support through EWS:

a.Launch your web browser.

b.Enter the printer’s IP address in the browser’s Address field.

c.Select Support.

d.Click the Online Diagnostics Diagnostic Tool link to access Online Diagnostics.

Dell 7330 Mono Laser Printer

3-22

Image 51

Dell 7330 Macintosh Troubleshooting Mac OS X, Version 10.3 and Higher, Mac OS X, Version 10.3 and Higher Troubleshooting

Contents

User Guide Page Contents Network Basics Printing Basics Managing Your Printer Dell 7330 Mono Laser Printer Printer Specifications Index User Safety Electrical Safety Electrical Safety Laser Safety Maintenance Safety Operational Safety Printer LocationPrinter Clearance Printing Safety Guidelines Operational GuidelinesPrinter Supplies Moving the Printer Symbols Marked on Product Printer Features Front View Parts of the Printer Internal Components Standard Features Printer Configurations Features Printer Configuration Available Configurations Options Options and Upgrades Control Panel Control Panel Features Print Icon Control Panel Layout Menu Map Information PagesSample Pages Fonts Types of FontsDownloading Fonts Click Properties Using the Control PanelUsing the Embedded Web Server Printing Font Samples Resources More Information Network Basics Overview of Network Setup and Configuration Connecting via Ethernet Recommended Choosing a Connection MethodNetwork Connection Connecting via USB Connecting via ParallelUSB Connection Configuring the Network Address Automatically Setting the Printer’s IP AddressTCP/IP and IP Addresses Select Properties Dynamic Methods of Setting the Printer’s IP Address Using Host Names with the Domain Name Service DNS Dynamic DNS Registration Set to EnabledPrimary Wins Server optional Secondary Wins Server optional Information Required for Manual IP Addressing Manually Setting the Printer’s IP Address See also Dell 7330 Mono Laser Printer Embedded Web Server Printer Management Software Printer Driver Source Description Windows PostScript Driver Available Printer Drivers Preliminary Steps Quick CD Install StepsOther Methods of Installation Windows 2000 or Later Microsoft TCP/IP Protocol Right-clickLocal Area Connection, and then click PropertiesClick the Create a New Port button Configuring the Printer Http//printer-ip-address/ipp Microsoft IPP Port Windows 64-Bit Server to 32-Bit Client Installation Double-click on Printers and FaxesSelect Intel Box for Windows XP, and then click Next Windows 2000 or Later Troubleshooting Verifying SettingsVerifying Driver Installation Printing a Test Macintosh OS X, Version 10.3 and Higher Macintosh OS X, VersionBonjour Rendezvous Connection Bonjour Connection Open the Printer Setup UtilitySelect the Default Browser in the Printer Browser LPD/LPR Connection LPD Connection Mac OS X, Version 10.3 and Higher Troubleshooting Macintosh Troubleshooting Mac OS X, Version 10.3 and Higher Quick Install Steps Unix LinuxFrom the Printer Installing the Printer When Using Cups as the Print Spooler Click the PPD Files using Cups Printing Services linkFrom Your Computer Enabling IPv6 IPv6 Resetting the TCP/IP Configuration Setting the Interface ID Select/deselect Use router supplied prefixes Automatic Address Assignment Setting DHCPv6 Options with the Control Panel Setting DHCPv6 Options Using the Embedded Web ServerDHCPv6 Setting the IPv6 Address with the Control Panel Setting the IPv6 Address Using the Embedded Web ServerManual Address Assignment Address Precedence Printing Basics Paper Usage Guidelines Supported Paper and Media Paper Storage Guidelines Paper that May Damage Your Printer Paper Sizes and Weights for Tray 1 MPT Supported Paper Sizes and Weights Paper Sizes and Weights for Tray Paper Sizes and Weights for Trays Paper Sizes and Weights for Envelope Tray Tray 1 MPT Tray Setup Tray 6 and Envelope Tray Loading Paper in Tray 1 MPT for Single-Sided Printing Loading Paper Lower Tray 1 MPT Long-Edge Feed Short-Edge Feed Loading Paper in Trays 2-5 for Single-Sided Printing Pull out the tray 7330-129 7330-254 Loading Paper in Tray 6 for Single-Sided Printing 7330-241 7330-255 Loading Paper in Tray 1 MPT for 2-Sided Printing Adjust the paper guides to the size of the paper 7330-139 7330-140 Loading Paper in Trays 2-5 for 2-Sided Printing 7330-134 7330-135 Loading Paper in Tray 6 for 2-Sided Printing 7330-241 Fan the paper to release sheets that may stick together Loading Paper Selecting Printing Options Factors Affecting Print PerformanceSelecting Printing Preferences Windows Selecting Options for an Individual Job Macintosh Selecting Options for an Individual Job Windows Guidelines Printing on Both Sides of the PaperAutomatic 2-Sided Printing Binding Preferences Selecting 2-Sided Printing Printing Transparencies from Tray 1 MPT or Tray Printing on Specialty MediaPrinting Transparencies Guidelines for Transparencies Printing Transparencies from Trays 7330-143 Guidelines for Envelopes Printing Envelopes Printing Envelopes from Tray 1 MPT Printing Envelopes from the Optional Envelope Tray Tray 1 MPT Printing PostcardsGuidelines for Postcards Printing Postcards Envelope Tray Printing Labels Guidelines for LabelsPrinting Labels Tray Trays Guidelines Printing on Custom Size Paper Loading the Paper Trays Printing Custom Size Paper Tray 1 MPT Trays Printing on Custom Size Paper Select Custom Paper Types Creating Custom Paper Types Using the Stapler Stapling OptionsLow Staples Behavior Adding Staples Remove the staple unit by lifting it up and out Close Door G Embedded Web Server Using the Hole PuncherSetting the Default Hole Punching Option Control Panel Emptying the Punch Waste Box Printing Separator Pages Advanced Options Printing Multiple Pages to a Single Sheet N-Up Printing Booklets Printing Negative and Mirror Images Other Size or Advanced Paper Selection Scaling Printing Edge-To-Edge Printing Watermarks Print Option Last Page of Text Blank Pages Printing Cover Pages To select cover pages in a supported driver Job Completion Notification This section includes Select the job type under Job Type Select Print With under Job Type Sending Print With Jobs Printing or Deleting Secure Print Jobs Printing or Deleting Personal Print JobsPrinting or Deleting Proof and Saved Print Jobs Printing or Deleting Personal Saved Jobs Managing Your Printer Accessing Power Saver Printer Settings Selecting Job Offset Selecting Output Options Accessing the Startup Printing the Startup Page Using the Control PanelSelect Printer Defaults Accessing Load Paper Timeout Selecting Tray Settings Tray SwitchingTray Sequence Selecting the Default Tray Changing Printer Language Printer Security Selecting Administrative Settings Selecting Printing Security Settings Configuring HttpsManaging Certificates Locking the Control Panel Menus Configuring Job Accounting Analyzing Printer Usage Click the Send Usage Profile Report button Usage Profile Reports MaiLinX Alerts Setting Up Embedded Web Server Status Notification Troubleshooting Automatic Diagnostic Tools Online Diagnostics Technical SupportStatus Monitor Alerts Clearing Paper Jams Jam at a Close Door a Jam at B Close Door B Jam at B and C Open Door B Open Door C Close Door C Jam at C Open Door C Close Door C Jam at D Jam at D and a Clearing Paper Jams Open Door a Jam at E Open Door E Close Door E Jam at F Jam at G Open Door G Jam at H Jam at the Stacker Upper Tray Paper Size Jam in Tray 1 MPT 7330-001 Close Door a Paper Size Jam in Trays Push the tray completely into the printer Close Door a Paper Size Jam in Tray Push the tray completely into the printer Close Door a Jam at Tray 2, 3, 4, or Remove crumpled paper from the tray Jam at Tray 1 MPT 7330-048 Close Door a Jam at Tray 2 and Door a Pull Tray 2 completely out of the printer Remove crumpled paper from the tray 7330-216 Jam at Tray 3 and Door B Close Door B Pull Tray 3 completely out of the printer 7330-215 7330-217 Jam at Tray 4 or 5 and Door C Close Door C 7330-212 7330-051 Insert the tray and push it completely into the printer Jam at Tray Open Door J and lift the access handle Close the jam access handle and close Door J Light Prints Print-Quality Problems Entire printed page is blank with no visible print Blank Prints Entire printed page is black Black Prints Horizontal Line Deletions There are areas of print deletions that form narrow lines Vertical Line Deletions Vertical Dark Streaks Horizontal Dark Streaks Dark Spots or Marks Unfused or Partially Fused Image Configuration Blurred Prints Wrinkled Prints Areas of the print are extremely light or missing Random or Spot Deletions Repeating Defects Status Messages Control Panel Messages Errors and Warnings Resource Link Additional Resources Maintenance Cleaning the Printer Cleaning the ExteriorCleaning the Interior Customer Usage Patterns Routine Maintenance ItemsSupplies Consumables Preparing the Printer for Shipment Precautions for Moving the PrinterMoving and Repacking the Printer Moving the Printer Within the Office Physical Specifications Printer Specifications Environmental Specifications Electrical SpecificationsPerformance Specifications PCL Pclxl Index Index Dell 7330 Mono Laser Printer Index-3 Dell 7330 Mono Laser Printer Index-4 Dell 7330 Mono Laser Printer Index-5 Dell 7330 Mono Laser Printer Index-6 Dell 7330 Mono Laser Printer Index-7 Dell 7330 Mono Laser Printer Index-8 Dell 7330 Mono Laser Printer Index-9