DellConnect Online Services | Dell DCMA guide

To contact Dell's support service, see "Before You Call" on page 186, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Appendix

Image 184

Dell DCMA owner manual DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents One Monitor With a DVI Connector Changing the Display SettingsPower Management Options Power Options Properties CD and DVD drive problems Mail, Modem, and Internet ProblemsKeyboard Problems Media Card Reader Problems Sound and Speaker Problems No sound from headphones Video and Monitor ProblemsDell Diagnostics Main Menu Reinstalling Drivers and Utilities Power Supply DC Connector Pin Assignments Memory Installation Guidelines 108Installing a Second Hard Drive 125 102 Replacing the Power Supply Installing the Processor FanInstalling the System Board Removing the Processor Fan Clearing Forgotten Passwords 176 Technical Support and Customer Service 183Automated Order-Status Service 185 Contents 167 Glossary What Are You Looking For? Find it Here Warranty information Finding Information Service Code Use the Service Tag to identify yourEnter the Express Service Code to direct Your call when contacting support Reinstall the DSS utility. DSS Provides critical updates for yourYour computer and operating System and installs the updates What Are You Looking For? Find it Here Help and Support Click Help and Support Service Tag Located on top of the chassis towards the rear Setting Up and Using Your ComputerFront View of the Computer CD or DVD drive Ieee 1394 connector Headphone connectorPower button Power light Back View of the Computer Connector Back Panel ConnectorsLight USB MicrophoneVGA video Installing Your Computer in an Enclosure Setting Up and Using Your Computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Control Panel Printers and Faxes Add a printer to start Windows XPWindows Vista Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttons Adjusting the Picture How to Copy a CD or DVD Copying CDs and DVDs Windows Vista Using Blank CDs and DVDsMedia Type Read Write Rewritable Helpful Tips DVD-Writable Drives Using a Media Card Reader Optional Connecting Two Monitors Connecting Two Monitors With VGA Connectors Connecting a TV May not be present on your computer Power Management Changing the Display SettingsPower Management Options in Microsoft Windows XP Standby Mode Hibernate Mode Power Schemes Tab Power Options PropertiesHibernate tab Advanced Tab Power Management Options in Windows VistaHibernate Tab Standby Mode Power Plan Properties Click Change Advanced Power Settings Power Management ModesAdvanced Tab About RAID Configurations For Windows Vista only Enabling Cool ’n’ Quiet Technology RAID Level 1 Configuration Configuring Your Hard Drives for RAID Setting Your Computer to RAID-Enabled Mode Using the Nvidia MediaShield ROM Utility Rebuilding a RAID Configuration Using Nvidia MediaShieldTransferring Information to a New Computer Click Next All Programs Accessories System Tools Windows Easy Transfer Connecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Connecting to the Internet Click Checklist for creating a network Setting Up Your Internet Connection Click Connect to the Internet If you have a CD, click Use the CD I got from an ISP Battery Problems Troubleshooting TipsSolving Problems Drive Problems Windows XP Click Start and click My Computer Windows Vista CD and DVD drive problems Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems N T H E M O D E M H E L P E R D I a G N O S T I C S Error Messages Click StartOptions Modems To verify that the modem is communicating with Windows Solving Problems Lockups and Software Problems Keyboard ProblemsComputer does not start up Program stops responding Computer stops respondingProgram crashes repeatedly Windows XP Solid blue screen appearsWindows Follow the instructions on the screen Other software problems C K U P Y O U R F I L E S I M M E D I a T E L Y Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems E C K T H E P R I N T E R C a B L E C O N N E C T I O N S Scanner Problems Sound and Speaker Problems No sound from speakers Video and Monitor Problems No sound from headphones If the screen is blank If the screen is difficult to read J U S T T H E W I N D O W S D I S P L a Y S E T T I N G S Solving Problems Power Lights Troubleshooting Tools Beep Codes If the problem persists, contact Dell Code Description Suggested Remedy Repetitive Short beeps System Messages Troubleshooting Tools When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Option Function OptionFunction Drivers What is a Driver?TabFunction Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesIdentifying Drivers Using the Drivers and Utilities media Click the Drivers tab Roll Back Driver Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using Microsoft Windows System Restore Restoring Your Operating System Restoring the Computer to an Earlier Operating State Center Point to All Programs Maintenance and then click Back Using Dell PC Restore and Dell Factory Image Restore Click Finish to reboot the system Removing Dell PC Restore Reinstalling Windows XP or Windows Vista Using the Operating System CDBefore You Begin Troubleshooting Tools Troubleshooting Tools Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Removing the Computer Cover Computer cover Front of computer Thumbscrew Inside View of Your Computer 101 102 System Board Components311 103 Cpufan DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 Power Supply DC Connector Pin Assignments104 Pin Number Signal name Wire Color Wire Size 105 DC Power Connector P2 Pin Number Signal Name AWG Wire 106 Memory DC Power Connector P7 Pin Number Signal Name107 Memory Installation Guidelines 108 Installing Memory 109 Cutouts Memory module Notch Crossbar Removing Memory Cards111 PCI and PCI Express Cards 112 113 114 115 Removing and Installing Parts If you removed an add-in network connector 117 Removing the Bezel Bezel118 Align and insert the bezel clamps in the bezel clamp slots Replacing the Bezel119 Drives 120 Connecting Drive Cables Drive Interface ConnectorsSerial ATA Connector Recommended Drive Cable Connections Connecting and Disconnecting Drive Cables Hard Drives 123 Removing and Installing Parts Installing a Second Hard Drive 125 Removing and Installing Parts Floppy Drive 127 Not present on all computers 129 Screw slots 131 Replacing the Drive Panel Insert 132 Media Card Reader 133 Removing and Installing Parts 135 CD or DVD Drive 136 137 Removing and Installing Parts 139 Removing and Installing Parts 141 Replacing the Battery Battery142 Replacing the Power Supply Power Supply143 Power supply Screws Removing the Processor Processor145 Removing and Installing Parts 147 Installing the Processor 148 149 Removing and Installing Parts Removing the I/O Panel Panel151 Installing the I/O Panel 153 Processor Fan Removing the Processor Fan 155 Fan Fan cover guide Fan cover grips Installing the Processor Fan 157 Fan Fan cover Heat sink Chassis Fan 159 Removing the Chassis Fan Replacing the Chassis Fan 161 System Board Removing the System Board System Board Screws 163 Installing the System Board Replacing the Computer Cover Move the computer to the upright position 165 166 Specifications 167 Audio 168Expansion Bus 169 Drives Power Power supply wattage rating170 Controls and Lights Physical 171Environmental System Setup Entering System SetupOverview 172 System Setup Options System Setup ScreenDisplays Bios Info and the Service Tag 173 174 Boot Sequence 175 Clearing Forgotten Passwords Clearing Cmos Settings 177 Flashing the Bios File Download window appears Cleaning Your Computer Computer, Keyboard, and MonitorMouse 179 CDs and DVDs Dell Technical Support Policy U.S. Only180 Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class B 182 Dcma Technical Support and Customer Service Getting HelpObtaining Assistance 183 DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Before You Call Returning Items for Warranty Repair or Credit186 Diagnostics Checklist 187 Contacting Dell 189 Glossary 190 191 Product ID 192 Device driver See driver 193 194 195 196 197 Module bay See media bay 198 NIC See network adapter 199 200 201 202 Video resolution See resolution 203 204 205 Index 206 207 208 209 210 211 212