167, 172, 173, 175, Clearing Forgotten Passwords 176 | Dell DCMA

AAppendix . . . . . . . . . . . . . . . . . . . . . . . . 167

Specifications	167
System Setup	172
Overview	172
Entering System Setup	172
System Setup Options	173
Boot Sequence	175
Clearing Forgotten Passwords	176
Clearing CMOS Settings	177
Flashing the BIOS	178
Cleaning Your Computer	179
Computer, Keyboard, and Monitor	179
Mouse	179
Floppy Drive	180
CDs and DVDs	180
Dell Technical Support Policy (U.S. Only)	180
Definition of "Dell-Installed" Software
and Peripherals	181
Definition of "Third-Party" Software
and Peripherals	181
FCC Notice (U.S. Only)	181
FCC Class B	181
Getting Help	183
Obtaining Assistance	183
Technical Support and Customer Service	183
DellConnect	184
Online Services	184
AutoTech Service	185
Automated Order-Status Service	185

Contents

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Dell DCMA 167, 172, 173, 175, Clearing Forgotten Passwords 176, 177, 178, Computer, Keyboard, and Monitor 179, 180

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Changing the Display Settings One Monitor With a DVI ConnectorPower Management Options Power Options Properties Mail, Modem, and Internet Problems CD and DVD drive problemsKeyboard Problems Media Card Reader Problems No sound from headphones Video and Monitor Problems Sound and Speaker ProblemsDell Diagnostics Main Menu Reinstalling Drivers and Utilities Memory Installation Guidelines 108 Power Supply DC Connector Pin AssignmentsInstalling a Second Hard Drive 125 102 Installing the Processor Fan Replacing the Power SupplyInstalling the System Board Removing the Processor Fan Technical Support and Customer Service 183 Clearing Forgotten Passwords 176Automated Order-Status Service 185 Contents 167 Glossary Finding Information What Are You Looking For? Find it Here Warranty information Use the Service Tag to identify your Service CodeEnter the Express Service Code to direct Your call when contacting support Provides critical updates for your Reinstall the DSS utility. DSSYour computer and operating System and installs the updates What Are You Looking For? Find it Here Click Help and Support Help and Support Setting Up and Using Your Computer Service Tag Located on top of the chassis towards the rearFront View of the Computer CD or DVD drive Headphone connector Ieee 1394 connectorPower button Power light Back View of the Computer Back Panel Connectors ConnectorLight Microphone USBVGA video Installing Your Computer in an Enclosure Setting Up and Using Your Computer Setting Up a Printer Connecting a USB PrinterPrinter Cable Windows XP Control Panel Printers and Faxes Add a printer to startWindows Vista Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the Volume Adjusting the Picture Copying CDs and DVDs How to Copy a CD or DVD Using Blank CDs and DVDs Windows VistaMedia Type Read Write Rewritable DVD-Writable Drives Helpful Tips Using a Media Card Reader Optional Connecting Two Monitors With VGA Connectors Connecting Two Monitors May not be present on your computer Connecting a TV Changing the Display Settings Power ManagementPower Management Options in Microsoft Windows XP Standby Mode Hibernate Mode Power Options Properties Power Schemes TabHibernate tab Power Management Options in Windows Vista Advanced TabHibernate Tab Standby Mode Power Plan Properties Power Management Modes Click Change Advanced Power SettingsAdvanced Tab Enabling Cool ’n’ Quiet Technology About RAID Configurations For Windows Vista only RAID Level 1 Configuration Setting Your Computer to RAID-Enabled Mode Configuring Your Hard Drives for RAID Using the Nvidia MediaShield ROM Utility Using Nvidia MediaShield Rebuilding a RAID ConfigurationTransferring Information to a New Computer Click Next Tools Windows Easy Transfer All Programs Accessories System Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Click Checklist for creating a network Connecting to the Internet Click Connect to the Internet Setting Up Your Internet Connection If you have a CD, click Use the CD I got from an ISP Troubleshooting Tips Battery ProblemsSolving Problems Windows XP Click Start and click My Computer Windows Vista Drive Problems Problems writing to a CD/DVD-RW drive CD and DVD drive problems Hard drive problems Mail, Modem, and Internet Problems N T H E M O D E M H E L P E R D I a G N O S T I C S Click Start Error MessagesOptions Modems To verify that the modem is communicating with Windows Solving Problems Keyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops responding Program stops respondingProgram crashes repeatedly Solid blue screen appears Windows XPWindows Follow the instructions on the screen C K U P Y O U R F I L E S I M M E D I a T E L Y Other software problems Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems E C K T H E P R I N T E R C a B L E C O N N E C T I O N S Scanner Problems No sound from speakers Sound and Speaker Problems No sound from headphones Video and Monitor Problems If the screen is difficult to read If the screen is blank J U S T T H E W I N D O W S D I S P L a Y S E T T I N G S Solving Problems Troubleshooting Tools Power Lights Beep Codes Code Description Suggested Remedy Repetitive Short beeps If the problem persists, contact Dell System Messages Troubleshooting Tools Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Option Function Dell Diagnostics Main Menu OptionFunction What is a Driver? DriversTabFunction Reinstalling Drivers and Utilities Using Windows Device Driver RollbackIdentifying Drivers Click the Drivers tab Roll Back Driver Using the Drivers and Utilities media Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows System Restore Center Restoring the Computer to an Earlier Operating State Point to All Programs Maintenance and then click Back Using Dell PC Restore and Dell Factory Image Restore Click Finish to reboot the system Removing Dell PC Restore Using the Operating System CD Reinstalling Windows XP or Windows VistaBefore You Begin Troubleshooting Tools Troubleshooting Tools Removing and Installing Parts Before You BeginRecommended Tools Before Working Inside Your Computer Turning Off Your Computer Removing the Computer Cover Computer cover Front of computer Thumbscrew 101 Inside View of Your Computer System Board Components 102311 Cpufan 103 Power Supply DC Connector Pin Assignments DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23104 105 Pin Number Signal name Wire Color Wire Size 106 DC Power Connector P2 Pin Number Signal Name AWG Wire DC Power Connector P7 Pin Number Signal Name Memory107 108 Memory Installation Guidelines 109 Installing Memory Cutouts Memory module Notch Crossbar Cards Removing Memory111 112 PCI and PCI Express Cards 113 114 115 Removing and Installing Parts 117 If you removed an add-in network connector Bezel Removing the Bezel118 Replacing the Bezel Align and insert the bezel clamps in the bezel clamp slots119 120 Drives Drive Interface Connectors Connecting Drive CablesSerial ATA Connector Recommended Drive Cable Connections Hard Drives Connecting and Disconnecting Drive Cables 123 Removing and Installing Parts 125 Installing a Second Hard Drive Removing and Installing Parts 127 Floppy Drive Not present on all computers 129 Screw slots 131 132 Replacing the Drive Panel Insert 133 Media Card Reader Removing and Installing Parts 135 136 CD or DVD Drive 137 Removing and Installing Parts 139 Removing and Installing Parts 141 Battery Replacing the Battery142 Power Supply Replacing the Power Supply143 Power supply Screws Processor Removing the Processor145 Removing and Installing Parts 147 148 Installing the Processor 149 Removing and Installing Parts Panel Removing the I/O Panel151 Installing the I/O Panel 153 Removing the Processor Fan Processor Fan 155 Fan Fan cover guide Fan cover grips 157 Installing the Processor Fan Fan Fan cover Heat sink 159 Chassis Fan Removing the Chassis Fan 161 Replacing the Chassis Fan Removing the System Board System Board 163 System Board Screws Replacing the Computer Cover Installing the System Board 165 Move the computer to the upright position 166 167 Specifications 168 AudioExpansion Bus Drives 169 Power supply wattage rating Power170 Controls and Lights 171 PhysicalEnvironmental Entering System Setup System SetupOverview 172 System Setup Screen System Setup OptionsDisplays Bios Info and the Service Tag 173 174 175 Boot Sequence Clearing Forgotten Passwords 177 Clearing Cmos Settings File Download window appears Flashing the Bios Computer, Keyboard, and Monitor Cleaning Your ComputerMouse 179 Dell Technical Support Policy U.S. Only CDs and DVDs180 FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B Dcma 182 Getting Help Technical Support and Customer ServiceObtaining Assistance 183 DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You Call186 187 Diagnostics Checklist Contacting Dell Glossary 189 190 Product ID 191 Device driver See driver 192 193 194 195 196 Module bay See media bay 197 NIC See network adapter 198 199 200 201 202 203 Video resolution See resolution 204 Index 205 206 207 208 209 210 211 212