Sound and Speaker Problems

70

No sound from speakers

70

No sound from headphones

71

Video and Monitor Problems

71

If the screen is blank

72

If the screen is difficult to read

72

4 Troubleshooting Tools . . . . . . . . . . . . . . . 75

Power Lights

75

Beep Codes

76

System Messages

78

Dell Diagnostics

80

When to Use the Dell Diagnostics

80

Starting the Dell Diagnostics From

 

Your Hard Drive

80

Starting the Dell Diagnostics From the

 

Drivers and Utilities Media

81

Dell Diagnostics Main Menu

81

Drivers

83

What is a Driver?

83

Identifying Drivers

84

Reinstalling Drivers and Utilities

84

Resolving Software and Hardware

 

Incompatibilities

87

Restoring Your Operating System

88

Using Microsoft Windows System Restore . . . .

88

Using Dell PC Restore and Dell Factory

 

Image Restore

91

Using the Operating System CD

94

6

Contents

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Dell DCMA Sound and Speaker Problems, No sound from headphones Video and Monitor Problems, Dell Diagnostics Main Menu