Solving Problems | Dell DCMA guide

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Solving Problems

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Dell DCMA owner manual Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Power Management Options One Monitor With a DVI ConnectorChanging the Display Settings Power Options Properties Keyboard Problems CD and DVD drive problemsMail, Modem, and Internet Problems Media Card Reader Problems Dell Diagnostics Main Menu Sound and Speaker ProblemsNo sound from headphones Video and Monitor Problems Reinstalling Drivers and Utilities Installing a Second Hard Drive 125 Power Supply DC Connector Pin AssignmentsMemory Installation Guidelines 108 102 Installing the System Board Replacing the Power SupplyInstalling the Processor Fan Removing the Processor Fan Automated Order-Status Service 185 Contents Clearing Forgotten Passwords 176Technical Support and Customer Service 183 167 Glossary What Are You Looking For? Find it Here Warranty information Finding Information Enter the Express Service Code to direct Service CodeUse the Service Tag to identify your Your call when contacting support Your computer and operating System and installs the updates Reinstall the DSS utility. DSSProvides critical updates for your What Are You Looking For? Find it Here Help and Support Click Help and Support Front View of the Computer Service Tag Located on top of the chassis towards the rearSetting Up and Using Your Computer CD or DVD drive Power button Ieee 1394 connectorHeadphone connector Power light Back View of the Computer Light Back Panel ConnectorsConnector VGA video MicrophoneUSB Installing Your Computer in an Enclosure Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a USB Printer Windows Vista Windows XPControl Panel Printers and Faxes Add a printer to start Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttons Adjusting the Picture How to Copy a CD or DVD Copying CDs and DVDs Media Type Read Write Rewritable Using Blank CDs and DVDsWindows Vista Helpful Tips DVD-Writable Drives Using a Media Card Reader Optional Connecting Two Monitors Connecting Two Monitors With VGA Connectors Connecting a TV May not be present on your computer Power Management Options in Microsoft Windows XP Power ManagementChanging the Display Settings Standby Mode Hibernate Mode Hibernate tab Power Options PropertiesPower Schemes Tab Hibernate Tab Power Management Options in Windows VistaAdvanced Tab Standby Mode Power Plan Properties Advanced Tab Power Management ModesClick Change Advanced Power Settings About RAID Configurations For Windows Vista only Enabling Cool ’n’ Quiet Technology RAID Level 1 Configuration Configuring Your Hard Drives for RAID Setting Your Computer to RAID-Enabled Mode Using the Nvidia MediaShield ROM Utility Transferring Information to a New Computer Using Nvidia MediaShieldRebuilding a RAID Configuration Click Next All Programs Accessories System Tools Windows Easy Transfer Network Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Connecting to the Internet Click Checklist for creating a network Setting Up Your Internet Connection Click Connect to the Internet If you have a CD, click Use the CD I got from an ISP Solving Problems Troubleshooting TipsBattery Problems Drive Problems Windows XP Click Start and click My Computer Windows Vista CD and DVD drive problems Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet Problems Hard drive problems N T H E M O D E M H E L P E R D I a G N O S T I C S Options Modems Error MessagesClick Start To verify that the modem is communicating with Windows Solving Problems Computer does not start up Keyboard ProblemsLockups and Software Problems Program crashes repeatedly Computer stops respondingProgram stops responding Windows Follow the instructions on the screen Solid blue screen appearsWindows XP Other software problems C K U P Y O U R F I L E S I M M E D I a T E L Y Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems E C K T H E P R I N T E R C a B L E C O N N E C T I O N S Scanner Problems Sound and Speaker Problems No sound from speakers Video and Monitor Problems No sound from headphones If the screen is blank If the screen is difficult to read J U S T T H E W I N D O W S D I S P L a Y S E T T I N G S Solving Problems Power Lights Troubleshooting Tools Beep Codes If the problem persists, contact Dell Code Description Suggested Remedy Repetitive Short beeps System Messages Troubleshooting Tools Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Dell Diagnostics Main Menu Option Function OptionFunction TabFunction What is a Driver?Drivers Identifying Drivers Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Using the Drivers and Utilities media Click the Drivers tab Roll Back Driver Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using Microsoft Windows System Restore Restoring Your Operating System Restoring the Computer to an Earlier Operating State Center Point to All Programs Maintenance and then click Back Using Dell PC Restore and Dell Factory Image Restore Click Finish to reboot the system Removing Dell PC Restore Before You Begin Using the Operating System CDReinstalling Windows XP or Windows Vista Troubleshooting Tools Troubleshooting Tools Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Removing the Computer Cover Computer cover Front of computer Thumbscrew Inside View of Your Computer 101 311 System Board Components102 103 Cpufan 104 Power Supply DC Connector Pin AssignmentsDC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 Pin Number Signal name Wire Color Wire Size 105 DC Power Connector P2 Pin Number Signal Name AWG Wire 106 107 DC Power Connector P7 Pin Number Signal NameMemory Memory Installation Guidelines 108 Installing Memory 109 Cutouts Memory module Notch Crossbar 111 CardsRemoving Memory PCI and PCI Express Cards 112 113 114 115 Removing and Installing Parts If you removed an add-in network connector 117 118 BezelRemoving the Bezel 119 Replacing the BezelAlign and insert the bezel clamps in the bezel clamp slots Drives 120 Serial ATA Connector Connecting Drive CablesDrive Interface Connectors Recommended Drive Cable Connections Connecting and Disconnecting Drive Cables Hard Drives 123 Removing and Installing Parts Installing a Second Hard Drive 125 Removing and Installing Parts Floppy Drive 127 Not present on all computers 129 Screw slots 131 Replacing the Drive Panel Insert 132 Media Card Reader 133 Removing and Installing Parts 135 CD or DVD Drive 136 137 Removing and Installing Parts 139 Removing and Installing Parts 141 142 BatteryReplacing the Battery 143 Power SupplyReplacing the Power Supply Power supply Screws 145 ProcessorRemoving the Processor Removing and Installing Parts 147 Installing the Processor 148 149 Removing and Installing Parts 151 PanelRemoving the I/O Panel Installing the I/O Panel 153 Processor Fan Removing the Processor Fan 155 Fan Fan cover guide Fan cover grips Installing the Processor Fan 157 Fan Fan cover Heat sink Chassis Fan 159 Removing the Chassis Fan Replacing the Chassis Fan 161 System Board Removing the System Board System Board Screws 163 Installing the System Board Replacing the Computer Cover Move the computer to the upright position 165 166 Specifications 167 Expansion Bus 168Audio 169 Drives 170 PowerPower supply wattage rating Controls and Lights Environmental 171Physical Overview System SetupEntering System Setup 172 Displays Bios Info and the Service Tag System Setup OptionsSystem Setup Screen 173 174 Boot Sequence 175 Clearing Forgotten Passwords Clearing Cmos Settings 177 Flashing the Bios File Download window appears Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor 179 180 Dell Technical Support Policy U.S. OnlyCDs and DVDs Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B 182 Dcma Obtaining Assistance Technical Support and Customer ServiceGetting Help 183 DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information 186 Returning Items for Warranty Repair or CreditBefore You Call Diagnostics Checklist 187 Contacting Dell 189 Glossary 190 191 Product ID 192 Device driver See driver 193 194 195 196 197 Module bay See media bay 198 NIC See network adapter 199 200 201 202 Video resolution See resolution 203 204 205 Index 206 207 208 209 210 211 212