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3Solving Problems . . . . . . . . . . . . . . . . . . 51

Troubleshooting Tips

51

Battery Problems

51

Drive Problems

52

CD and DVD drive problems

53

Hard drive problems

54

E-Mail, Modem, and Internet Problems

54

Error Messages . . . . . . . . . . . . . . . .

Keyboard Problems . . . . . . .

Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

A program is designed for an earlier Microsoft® Windows® operating system

A solid blue screen appears

Other software problems .

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56

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58

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58

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58

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59

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59

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59

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60

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60

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61

Media Card Reader Problems

62

Memory Problems

63

Mouse Problems

64

Network Problems

65

Power Problems

66

Printer Problems

67

Scanner Problems

69

Contents

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Image 5
Dell DCMA CD and DVD drive problems, Mail, Modem, and Internet Problems, Keyboard Problems, Media Card Reader Problems