Contents 5
3 Solving Problems . . . . . . . . . . . . . . . . . . 51
Troubleshooting Tips . . . . . . . . . . . . . . . . . . 51
Battery Problems . . . . . . . . . . . . . . . . . . . . 51
Drive Problems . . . . . . . . . . . . . . . . . . . . . 52
CD and DVD drive problems . . . . . . . . . . . . 53
Hard drive problems . . . . . . . . . . . . . . . . 54
E-Mail, Modem, and Internet Problems . . . . . . . . 54
Error Messages . . . . . . . . . . . . . . . . . . . . . 56
Keyboard Problems . . . . . . . . . . . . . . . . . . . 58
Lockups and Software Problems . . . . . . . . . . . . 58
The computer does not start up . . . . . . . . . . 58
The computer stops responding . . . . . . . . . . 59
A program stops responding. . . . . . . . . . . . 59
A program crashes repeatedly . . . . . . . . . . 59
A program is designed for an earlier
Microsoft® Windows® operatingsystem . . . . . 60
A solid blue screen appears . . . . . . . . . . . . 60
Other software problems . . . . . . . . . . . . . 61
Media Card Reader Problems. . . . . . . . . . . . . . 62
Memory Problems . . . . . . . . . . . . . . . . . . . . 63
Mouse Problems . . . . . . . . . . . . . . . . . . . . 64
Network Problems . . . . . . . . . . . . . . . . . . . 65
Power Problems. . . . . . . . . . . . . . . . . . . . . 66
Printer Problems . . . . . . . . . . . . . . . . . . . . 67
Scanner Problems. . . . . . . . . . . . . . . . . . . . 69
book.book Page 5 Friday, April 4, 2008 12:10 PM