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Dell R610 owner manual Troubleshooting a Fan, Troubleshooting System Memory

Models: R610

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Troubleshooting a Fan

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Locate the faulty fan indicated by the LCD panel or the diagnostic software.

2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3Open the system. See "Opening the System."

4Reseat the fan's power cable.

5Close the system and restart it.

6If the fan does not function, turn off the system and install a new fan. See "Cooling Fans."

7Restart the system.

If the replacement fan does not operate, see "Getting Help."

Troubleshooting System Memory

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1If the system is operational, run the appropriate online diagnostic test. See "Running the System Diagnostics."

If the diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.

2If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.

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Troubleshooting Your System

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Dell R610 owner manual Troubleshooting a Fan, Troubleshooting System Memory

Contents

Dell PowerEdge R610 Systems Hardware Owner’s Manual Notes, Cautions, and Warnings SeptemberContents Front-Panel Features and IndicatorsHard-Drive Indicator Patterns for RAID Back-Panel Features and IndicatorsUsing the UEFI Boot Manager Navigation Keys 2 Using the System Setup Program andSystem and Setup Password Features 3 Installing System Components Removing and Replacing the Optional Front BezelExpansion-Card Risers Installing the Control Panel Display Module 4 Troubleshooting Your System Troubleshooting a NICTroubleshooting a Fan SAS Backplane5 Running the System Diagnostics 6 Jumpers and ConnectorsSystem Board Connectors System Board JumpersContents 7 Getting HelpContacting Dell Glossary IndexAccessing System Features During Startup About Your SystemFront-Panel Features and Indicators device driver errors when using certain One optional slim-line SATA DVD drive LCD Panel FeaturesA slide-out panel for system information Home Screen Figure 1-2. LCD Panel FeaturesMoves the cursor back in one-step increments Press quickly to toggle the system ID on andSetup Menu View MenuHard-Drive Indicator Patterns for RAID Displays the temperature of the system in Celsius orFahrenheit. The display format can be configured in the Set home submenu of the Setup menu see SetupNOTE The drive status indicator remains off until all applied. Drives are not ready for insertion or removalConnects an external SD memory card Back-Panel Features and IndicatorsConnects USB devices to the system. The ports are USB 2.0-complaint Indicator, Button, or Connectorpower supply 1 PS1 power supply 2 PS2Power Indicator Codes Figure 1-6. NIC Indicators NIC Indicator Codesactivity indicator Viewing Status Messages LCD Status MessagesRemoving LCD Status Messages Page Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued reported a microprocessor problem persists, see Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued does not match the setting in System MessagesIf the problem persists, see because it is not functioning power supplies are installed Output power supplies to usethe components. See Power enabled in the system setupBIOS Update Table 1-2. System Messages continued Table 1-2. System Messages continued Table 1-2. System Messages continued MEMTEST lane failuredetected on address, readTable 1-2. System Messages continued cables are securely connected Table 1-2. System Messages continued Shutdown failure The amount ofsystem memory has changedgeometry match in rankcount x,x match in sizecommand has been entered Page Table 1-2. System Messages continued is message See Troubleshooting Powersupplies in the system. You Warning Messages Diagnostics MessagesAlert Messages Other Information You May Need About Your System Choosing the System Boot Mode Using the System Setup Program and UEFI Boot ManagerEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys F2 = System SetupSystem Setup Options Main ScreenDisplays a screen to change the IRQ assigned to each of the Memory Settings Screen Processor Settings ScreenIf this field is Enabled, memory interleaving is supported Disabled, the system supports Non-Uniform MemorySATA Settings Screen NOTE Disable this feature if your system will not beEnables or disables Execute Disable Memory Protection When set to Enabled, the processors can operate in allBoot Settings Screen Integrated Devices Screen Enables or disables the integrated storage controllerUser Accessible USB Ports Enables or disables the embedded NICs. Options arePCI IRQ Assignments Screen Serial Communication ScreenPower Management Screen Embedded Server Management Screenperformance information is passed from the system BIOS Active Power Controller sets the CPU power to Systemsetting, processor performance is controlled by the system Options are Maximum Performance or Minimum PowerSystem Security Screen Save Changes and Exit Discard Changes and Exit Return to Setup Exit ScreenEnables or disables the NMI feature Press Esc to exit the System Setup program the Exit screen displaysUsing the UEFI Boot Manager Navigation Keys Entering the UEFI Boot ManagerF11 = UEFI Boot Manager UEFI Boot Manager Screen UEFI Boot Settings ScreenUsing the System Password System and Setup Password FeaturesSystem Utilities Screen 1 Verify that Password Status is Unlocked Using the Setup Password Page iDRAC Configuration Utility Entering the iDRAC Configuration UtilityRecommended Tools Installing System ComponentsInside the System Removing and Replacing the Optional Front Bezel Information Tag Removing the Information TagReplacing the Information Tag Opening and Closing the SystemOpening the System Closing the System 1 Lift up the latch on the coverHard Drives Removing a Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive 3 Install the hot-swap hard drive1 Remove the front bezel. See Removing the Front Bezel a Press the button on the front of the drive carrierInstalling a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierFigure 3-6. Installing a Hard Drive Into a Drive Carrier Installing System Componentsscrews drive carrierPower Supplies Removing a Power SupplyInstalling a Power Supply Velcro strapRemoving the Power Supply Blank Installing the Power Supply BlankExpansion Card Installation Guidelines Expansion CardsInstalling an Expansion Card c Close the expansion-card latch. See Figure 6 Connect any cables to the expansion card7 Close the system. See Closing the System expansion cardRemoving an Expansion Card Expansion-Card RisersRemoving an Expansion-Card Riser 2 Open the system. See Opening the System Figure 3-9. Installing or Removing an Expansion-Card Riser Installing System ComponentsInternal SD Module Installing the Internal SD ModuleReplacing an Expansion-Card Riser cable connector on control panel Internal SD Flash Card Installing an Internal SD Flash CardRemoving the Internal SD Module Card Internal USB Memory Key Removing an Internal SD Flash CardInternal USB Cable Removing the Internal USB CableInstalling the Internal USB Cable VFlash MediaInstalling a VFlash Media Card Installing an iDRAC6 Enterprise CardiDRAC6 Enterprise Card Optional Removing a VFlash Media CardRemoving an iDRAC6 Enterprise Card SD VFlash cardNIC Hardware Key Cooling Fans connectorRemoving a Cooling Fan power cableRemoving the Fan Assembly Replacing a Cooling FanReplacing the Fan Assembly Removing the Plastic Fan Guide Optical DriveReplacing the Plastic Fan Guide Removing an Optical Drive Installing an Optical Drive drive cableIntegrated Storage Controller Card Removing the Integrated Storage Controller CardInstalling the Integrated Storage Controller Card RAID battery connector PERC only RAID Battery Removing a RAID BatteryInstalling a RAID Battery Removing the PERC 6/I Battery CableInstalling the PERC 6/I Battery Cable General Memory Module Installation Guidelines System MemoryMode-Specific Guidelines A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode Single Processor 2 Open the system. See Opening the System Installing Memory Modules3 Locate the memory module sockets. See Figure 2 memory module socket ejectors Removing Memory Modules ProcessorsRemoving a Processor heat-sink retention latch 9 Rotate the processor shield upward and out of the way. See Figure Installing a Processor 2 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor. See Removing a Processor System Battery Replacing the System Batterynegative side of battery connector positive side of battery connectorsystem battery Control Panel Assembly Removing the Control Panel Display Module17 Remove the display module from the chassis cutout mounting screws 3 TorxInstalling the Control Panel Display Module Removing the Control Panel BoardSAS Backplane Installing the Control Panel BoardRemoving the SAS Backplane 5 Disconnect the power cable from the end of the SAS backplane Figure 3-23. Removing and Installing a SAS Backplane SAS backplane power cableInstalling System Components SAS backplaneSystem Board Installing a SAS BackplaneRemoving the System Board 3 Remove the power supplys. See Removing a Power Supply Figure 3-24. Removing and Installing the System Board Installing System Componentssystem board assembly retention pinInstalling the System Board 9 Install all expansion cards. See Installing an Expansion Card Installing System Components Troubleshooting Your System Safety First-For You and Your SystemTroubleshooting System Startup Failure Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB DeviceTroubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory6 Open the system. See Opening the System Troubleshooting an Internal SD Card Troubleshooting an Internal USB Key Troubleshooting an Optical DriveTroubleshooting Hard Drives Troubleshooting a SAS Controller Troubleshooting an External Tape Drive Troubleshooting Expansion Cards 3 Open the system. See Opening the System Troubleshooting the Processors 13 Run the appropriate online diagnostic test Using Dell PowerEdge Diagnostics Running the System DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Disabling a Forgotten Password Jumpers and ConnectorsSystem Board Jumpers System Board Connectors Figure 6-1. System Board Connectors Jumpers and ConnectorsTable 6-2. System Board Connectors Getting Help Contacting DellGetting Help Glossary Page GB - Gigabytes 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes KB - Kilobytes 1024 bytes Kbps - Kilobits per second Page pixel - A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down system board - As the main circuit board, the system board usually contains most of your system’s integral components, such as the processors, RAM, controllers for peripherals, and various ROM chips. Also referred to as a motherboard or planar termination - Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices virtualization - The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems Glossary Index Page Page Page Page installing, 100 removing