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Dell R610 owner manual Troubleshooting the Video Subsystem, Troubleshooting a USB Device

Models: R610

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Troubleshooting the Video Subsystem

1Check the system and power connections to the monitor.

2Check the video interface cabling from the system to the monitor.

3If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector.

4Try using a monitor that is known to be working.

5Run the appropriate online diagnostic test. See "Running the System Diagnostics."

If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help."

Troubleshooting a USB Device

1Use the following steps to troubleshoot a USB keyboard and/or mouse. For other USB devices, go to step 2.

a Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

bConnect the keyboard/mouse to the USB port(s) on the opposite side of the system.

If the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are enabled.

cReplace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse.

If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.

2Power down all attached USB devices and disconnect them from the system.

3Reconnect and power on each USB device one at a time.

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Troubleshooting Your System

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Dell R610 owner manual Troubleshooting the Video Subsystem, Troubleshooting a USB Device

Contents

Dell PowerEdge R610 Systems Hardware Owner’s Manual Notes, Cautions, and Warnings SeptemberHard-Drive Indicator Patterns for RAID ContentsFront-Panel Features and Indicators Back-Panel Features and IndicatorsUsing the UEFI Boot Manager Navigation Keys 2 Using the System Setup Program andSystem and Setup Password Features 3 Installing System Components Removing and Replacing the Optional Front BezelExpansion-Card Risers Installing the Control Panel Display Module Troubleshooting a Fan 4 Troubleshooting Your SystemTroubleshooting a NIC SAS BackplaneSystem Board Connectors 5 Running the System Diagnostics6 Jumpers and Connectors System Board JumpersContacting Dell Contents7 Getting Help Glossary IndexAccessing System Features During Startup About Your SystemFront-Panel Features and Indicators device driver errors when using certain One optional slim-line SATA DVD drive LCD Panel FeaturesA slide-out panel for system information Moves the cursor back in one-step increments Home ScreenFigure 1-2. LCD Panel Features Press quickly to toggle the system ID on andSetup Menu View MenuFahrenheit. The display format can be configured in the Hard-Drive Indicator Patterns for RAIDDisplays the temperature of the system in Celsius or Set home submenu of the Setup menu see SetupNOTE The drive status indicator remains off until all applied. Drives are not ready for insertion or removalConnects an external SD memory card Back-Panel Features and IndicatorsConnects USB devices to the system. The ports are USB 2.0-complaint power supply 1 PS1 Indicator, Button, orConnector power supply 2 PS2Power Indicator Codes Figure 1-6. NIC Indicators NIC Indicator Codesactivity indicator Viewing Status Messages LCD Status MessagesRemoving LCD Status Messages Page Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued reported a microprocessor problem persists, see Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued does not match the setting in System MessagesIf the problem persists, see because it is not functioning the components. See Power power supplies are installedOutput power supplies to use enabled in the system setupBIOS Update Table 1-2. System Messages continued Table 1-2. System Messages continued Table 1-2. System Messages continued detected on MEMTEST lanefailure address, readTable 1-2. System Messages continued cables are securely connected Table 1-2. System Messages continued system memory has Shutdown failureThe amount of changedcount x,x geometrymatch in rank match in sizecommand has been entered Page Table 1-2. System Messages continued is message See Troubleshooting Powersupplies in the system. You Warning Messages Diagnostics MessagesAlert Messages Other Information You May Need About Your System Choosing the System Boot Mode Using the System Setup Program and UEFI Boot ManagerUsing the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages F2 = System SetupSystem Setup Options Main ScreenDisplays a screen to change the IRQ assigned to each of the If this field is Enabled, memory interleaving is supported Memory Settings ScreenProcessor Settings Screen Disabled, the system supports Non-Uniform MemoryEnables or disables Execute Disable Memory Protection SATA Settings ScreenNOTE Disable this feature if your system will not be When set to Enabled, the processors can operate in allBoot Settings Screen User Accessible USB Ports Integrated Devices ScreenEnables or disables the integrated storage controller Enables or disables the embedded NICs. Options arePCI IRQ Assignments Screen Serial Communication ScreenPower Management Screen Embedded Server Management Screensetting, processor performance is controlled by the system performance information is passed from the system BIOSActive Power Controller sets the CPU power to System Options are Maximum Performance or Minimum PowerSystem Security Screen Enables or disables the NMI feature Save Changes and Exit Discard Changes and Exit Return to SetupExit Screen Press Esc to exit the System Setup program the Exit screen displaysUsing the UEFI Boot Manager Navigation Keys Entering the UEFI Boot ManagerF11 = UEFI Boot Manager UEFI Boot Manager Screen UEFI Boot Settings ScreenUsing the System Password System and Setup Password FeaturesSystem Utilities Screen 1 Verify that Password Status is Unlocked Using the Setup Password Page iDRAC Configuration Utility Entering the iDRAC Configuration UtilityRecommended Tools Installing System ComponentsInside the System Removing and Replacing the Optional Front Bezel Information Tag Removing the Information TagReplacing the Information Tag Opening and Closing the SystemOpening the System Closing the System 1 Lift up the latch on the coverHard Drives Removing a Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard Drive1 Remove the front bezel. See Removing the Front Bezel Installing a Hot-Swap Hard Drive3 Install the hot-swap hard drive a Press the button on the front of the drive carrierInstalling a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrierscrews Figure 3-6. Installing a Hard Drive Into a Drive CarrierInstalling System Components drive carrierPower Supplies Removing a Power SupplyInstalling a Power Supply Velcro strapExpansion Card Installation Guidelines Removing the Power Supply BlankInstalling the Power Supply Blank Expansion CardsInstalling an Expansion Card 7 Close the system. See Closing the System c Close the expansion-card latch. See Figure6 Connect any cables to the expansion card expansion cardRemoving an Expansion Card Expansion-Card RisersRemoving an Expansion-Card Riser 2 Open the system. See Opening the System Figure 3-9. Installing or Removing an Expansion-Card Riser Installing System ComponentsInternal SD Module Installing the Internal SD ModuleReplacing an Expansion-Card Riser cable connector on control panel Internal SD Flash Card Installing an Internal SD Flash CardRemoving the Internal SD Module Card Internal USB Memory Key Removing an Internal SD Flash CardInternal USB Cable Removing the Internal USB CableInstalling the Internal USB Cable VFlash MediaiDRAC6 Enterprise Card Optional Installing a VFlash Media CardInstalling an iDRAC6 Enterprise Card Removing a VFlash Media CardRemoving an iDRAC6 Enterprise Card SD VFlash cardNIC Hardware Key Cooling Fans connectorRemoving a Cooling Fan power cableRemoving the Fan Assembly Replacing a Cooling FanReplacing the Fan Assembly Removing the Plastic Fan Guide Optical DriveReplacing the Plastic Fan Guide Removing an Optical Drive Installing an Optical Drive drive cableIntegrated Storage Controller Card Removing the Integrated Storage Controller CardInstalling the Integrated Storage Controller Card RAID battery connector PERC only Installing a RAID Battery RAID BatteryRemoving a RAID Battery Removing the PERC 6/I Battery CableInstalling the PERC 6/I Battery Cable General Memory Module Installation Guidelines System MemoryMode-Specific Guidelines A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode Single Processor 2 Open the system. See Opening the System Installing Memory Modules3 Locate the memory module sockets. See Figure 2 memory module socket ejectors Removing Memory Modules ProcessorsRemoving a Processor heat-sink retention latch 9 Rotate the processor shield upward and out of the way. See Figure Installing a Processor 2 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor. See Removing a Processor System Battery Replacing the System Batterynegative side of battery connector positive side of battery connectorsystem battery Control Panel Assembly Removing the Control Panel Display Module17 Remove the display module from the chassis cutout mounting screws 3 TorxInstalling the Control Panel Display Module Removing the Control Panel BoardSAS Backplane Installing the Control Panel BoardRemoving the SAS Backplane 5 Disconnect the power cable from the end of the SAS backplane Installing System Components Figure 3-23. Removing and Installing a SAS BackplaneSAS backplane power cable SAS backplaneSystem Board Installing a SAS BackplaneRemoving the System Board 3 Remove the power supplys. See Removing a Power Supply system board assembly Figure 3-24. Removing and Installing the System BoardInstalling System Components retention pinInstalling the System Board 9 Install all expansion cards. See Installing an Expansion Card Installing System Components Troubleshooting System Startup Failure Troubleshooting Your SystemSafety First-For You and Your System Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB DeviceTroubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory6 Open the system. See Opening the System Troubleshooting an Internal SD Card Troubleshooting an Internal USB Key Troubleshooting an Optical DriveTroubleshooting Hard Drives Troubleshooting a SAS Controller Troubleshooting an External Tape Drive Troubleshooting Expansion Cards 3 Open the system. See Opening the System Troubleshooting the Processors 13 Run the appropriate online diagnostic test Using Dell PowerEdge Diagnostics Running the System DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Running the System DiagnosticsSelecting Devices for Testing System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Diagnostics OptionsViewing Information and Results Disabling a Forgotten Password Jumpers and ConnectorsSystem Board Jumpers System Board Connectors Figure 6-1. System Board Connectors Jumpers and ConnectorsTable 6-2. System Board Connectors Getting Help Contacting DellGetting Help Glossary Page GB - Gigabytes 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes KB - Kilobytes 1024 bytes Kbps - Kilobits per second Page pixel - A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down system board - As the main circuit board, the system board usually contains most of your system’s integral components, such as the processors, RAM, controllers for peripherals, and various ROM chips. Also referred to as a motherboard or planar termination - Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices virtualization - The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems Glossary Index Page Page Page Page installing, 100 removing