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Dell R610 owner manual Troubleshooting a Serial I/O Device, Troubleshooting a NIC

Models: R610

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4If a device causes the same problem, power down the device, replace the USB cable if applicable, and power up the device.

If the problem persists, replace the device.

If all troubleshooting fails, see "Getting Help."

Troubleshooting a Serial I/O Device

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Swap the serial interface cable with a working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable.

3Turn off the system and the serial device, and swap the device with a comparable device.

4Turn on the system and the serial device.

If the problem is resolved, replace the serial device. If the problem persists, see "Getting Help."

Troubleshooting a NIC

1Run the appropriate online diagnostic test. See "Running the System Diagnostics."

2Restart the system and check for any system messages pertaining to the NIC controller.

3Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes."

•If the link indicator does not light, check all cable connections.

•If the activity indicator does not light, the network driver files might be damaged or missing.

•Enable autonegotiation.

•Use another connector on the switch or hub.

If you are using a NIC card instead of an embedded NIC, see the documentation for the NIC card.

Troubleshooting Your System

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Dell R610 owner manual Troubleshooting a Serial I/O Device, Troubleshooting a NIC

Contents

Dell PowerEdge R610 Systems Hardware Owner’s Manual September Notes, Cautions, and WarningsBack-Panel Features and Indicators ContentsFront-Panel Features and Indicators Hard-Drive Indicator Patterns for RAIDSystem and Setup Password Features 2 Using the System Setup Program andUsing the UEFI Boot Manager Navigation Keys Removing and Replacing the Optional Front Bezel 3 Installing System ComponentsExpansion-Card Risers Installing the Control Panel Display Module SAS Backplane 4 Troubleshooting Your SystemTroubleshooting a NIC Troubleshooting a FanSystem Board Jumpers 5 Running the System Diagnostics6 Jumpers and Connectors System Board ConnectorsGlossary Index Contents7 Getting Help Contacting DellAbout Your System Accessing System Features During StartupFront-Panel Features and Indicators device driver errors when using certain A slide-out panel for system information LCD Panel FeaturesOne optional slim-line SATA DVD drive Press quickly to toggle the system ID on and Home ScreenFigure 1-2. LCD Panel Features Moves the cursor back in one-step incrementsView Menu Setup MenuSet home submenu of the Setup menu see Setup Hard-Drive Indicator Patterns for RAIDDisplays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in theapplied. Drives are not ready for insertion or removal NOTE The drive status indicator remains off until allConnects USB devices to the system. The ports are USB 2.0-complaint Back-Panel Features and IndicatorsConnects an external SD memory card power supply 2 PS2 Indicator, Button, orConnector power supply 1 PS1Power Indicator Codes activity indicator NIC Indicator CodesFigure 1-6. NIC Indicators Removing LCD Status Messages LCD Status MessagesViewing Status Messages Page Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued reported a microprocessor problem persists, see Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued Table 1-1. LCD Status Messages continued If the problem persists, see System Messagesdoes not match the setting in because it is not functioning enabled in the system setup power supplies are installedOutput power supplies to use the components. See PowerBIOS Update Table 1-2. System Messages continued Table 1-2. System Messages continued Table 1-2. System Messages continued address, read MEMTEST lanefailure detected onTable 1-2. System Messages continued cables are securely connected Table 1-2. System Messages continued changed Shutdown failureThe amount of system memory hasmatch in size geometrymatch in rank count x,xcommand has been entered Page Table 1-2. System Messages continued supplies in the system. You See Troubleshooting Poweris message Alert Messages Diagnostics MessagesWarning Messages Other Information You May Need About Your System Using the System Setup Program and UEFI Boot Manager Choosing the System Boot ModeF2 = System Setup Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation KeysMain Screen System Setup OptionsDisplays a screen to change the IRQ assigned to each of the Disabled, the system supports Non-Uniform Memory Memory Settings ScreenProcessor Settings Screen If this field is Enabled, memory interleaving is supportedWhen set to Enabled, the processors can operate in all SATA Settings ScreenNOTE Disable this feature if your system will not be Enables or disables Execute Disable Memory ProtectionBoot Settings Screen Enables or disables the embedded NICs. Options are Integrated Devices ScreenEnables or disables the integrated storage controller User Accessible USB PortsSerial Communication Screen PCI IRQ Assignments ScreenEmbedded Server Management Screen Power Management ScreenOptions are Maximum Performance or Minimum Power performance information is passed from the system BIOSActive Power Controller sets the CPU power to System setting, processor performance is controlled by the systemSystem Security Screen Press Esc to exit the System Setup program the Exit screen displays Save Changes and Exit Discard Changes and Exit Return to SetupExit Screen Enables or disables the NMI featureF11 = UEFI Boot Manager Entering the UEFI Boot ManagerUsing the UEFI Boot Manager Navigation Keys UEFI Boot Settings Screen UEFI Boot Manager ScreenSystem Utilities Screen System and Setup Password FeaturesUsing the System Password 1 Verify that Password Status is Unlocked Using the Setup Password Page Entering the iDRAC Configuration Utility iDRAC Configuration UtilityInside the System Installing System ComponentsRecommended Tools Removing and Replacing the Optional Front Bezel Removing the Information Tag Information TagOpening the System Opening and Closing the SystemReplacing the Information Tag 1 Lift up the latch on the cover Closing the SystemRemoving a Drive Blank Hard DrivesRemoving a Hot-Swap Hard Drive Installing a Hard-Drive Blanka Press the button on the front of the drive carrier Installing a Hot-Swap Hard Drive3 Install the hot-swap hard drive 1 Remove the front bezel. See Removing the Front BezelRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrierdrive carrier Figure 3-6. Installing a Hard Drive Into a Drive CarrierInstalling System Components screwsRemoving a Power Supply Power SuppliesVelcro strap Installing a Power SupplyExpansion Cards Removing the Power Supply BlankInstalling the Power Supply Blank Expansion Card Installation GuidelinesInstalling an Expansion Card expansion card c Close the expansion-card latch. See Figure6 Connect any cables to the expansion card 7 Close the system. See Closing the SystemRemoving an Expansion-Card Riser Expansion-Card RisersRemoving an Expansion Card 2 Open the system. See Opening the System Installing System Components Figure 3-9. Installing or Removing an Expansion-Card RiserReplacing an Expansion-Card Riser Installing the Internal SD ModuleInternal SD Module cable connector on control panel Removing the Internal SD Module Card Installing an Internal SD Flash CardInternal SD Flash Card Removing an Internal SD Flash Card Internal USB Memory KeyRemoving the Internal USB Cable Internal USB CableVFlash Media Installing the Internal USB CableRemoving a VFlash Media Card Installing a VFlash Media CardInstalling an iDRAC6 Enterprise Card iDRAC6 Enterprise Card OptionalSD VFlash card Removing an iDRAC6 Enterprise CardNIC Hardware Key connector Cooling Fanspower cable Removing a Cooling FanReplacing a Cooling Fan Removing the Fan AssemblyReplacing the Fan Assembly Replacing the Plastic Fan Guide Optical DriveRemoving the Plastic Fan Guide Removing an Optical Drive drive cable Installing an Optical DriveRemoving the Integrated Storage Controller Card Integrated Storage Controller CardInstalling the Integrated Storage Controller Card RAID battery connector PERC only Removing the PERC 6/I Battery Cable RAID BatteryRemoving a RAID Battery Installing a RAID BatteryInstalling the PERC 6/I Battery Cable System Memory General Memory Module Installation GuidelinesMode-Specific Guidelines A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode Single Processor 3 Locate the memory module sockets. See Figure Installing Memory Modules2 Open the system. See Opening the System 2 memory module socket ejectors Removing a Processor ProcessorsRemoving Memory Modules heat-sink retention latch 9 Rotate the processor shield upward and out of the way. See Figure Installing a Processor 2 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor. See Removing a Processor Replacing the System Battery System Batterysystem battery positive side of battery connectornegative side of battery connector Removing the Control Panel Display Module Control Panel Assemblymounting screws 3 Torx 17 Remove the display module from the chassis cutoutRemoving the Control Panel Board Installing the Control Panel Display ModuleRemoving the SAS Backplane Installing the Control Panel BoardSAS Backplane 5 Disconnect the power cable from the end of the SAS backplane SAS backplane Figure 3-23. Removing and Installing a SAS BackplaneSAS backplane power cable Installing System ComponentsRemoving the System Board Installing a SAS BackplaneSystem Board 3 Remove the power supplys. See Removing a Power Supply retention pin Figure 3-24. Removing and Installing the System BoardInstalling System Components system board assemblyInstalling the System Board 9 Install all expansion cards. See Installing an Expansion Card Installing System Components Troubleshooting External Connections Troubleshooting Your SystemSafety First-For You and Your System Troubleshooting System Startup FailureTroubleshooting a USB Device Troubleshooting the Video SubsystemTroubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting Power Supplies Troubleshooting the System BatteryTroubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Fan6 Open the system. See Opening the System Troubleshooting an Internal SD Card Troubleshooting an Optical Drive Troubleshooting an Internal USB KeyTroubleshooting Hard Drives Troubleshooting a SAS Controller Troubleshooting an External Tape Drive Troubleshooting Expansion Cards 3 Open the system. See Opening the System Troubleshooting the Processors 13 Run the appropriate online diagnostic test System Diagnostics Features Running the System DiagnosticsUsing Dell PowerEdge Diagnostics Running the System Diagnostics When to Use the System DiagnosticsSelecting Diagnostics Options System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingViewing Information and Results System Board Jumpers Jumpers and ConnectorsDisabling a Forgotten Password System Board Connectors Jumpers and Connectors Figure 6-1. System Board ConnectorsTable 6-2. System Board Connectors Contacting Dell Getting HelpGetting Help Glossary Page GB - Gigabytes 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes KB - Kilobytes 1024 bytes Kbps - Kilobits per second Page pixel - A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down system board - As the main circuit board, the system board usually contains most of your system’s integral components, such as the processors, RAM, controllers for peripherals, and various ROM chips. Also referred to as a motherboard or planar termination - Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices virtualization - The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems Glossary Index Page Page Page Page installing, 100 removing