EFJohnson 7780 service manual Toll-Free 800, Factory Returns, Accessories, Accessory

GENERAL INFORMATION

Customer Service Department can be reached using one of the following telephone numbers:

Toll-Free: (800) 328-3911

(From within continental United States only)

International: (507) 835-6911

FAX: (507) 835-6969

E-Mail: First Initial/Last Name@efjohnson.com

(You need to know the name of the person you want to reach. Example: jsmith@efjohnson.com)

NOTE: Emergency 24-hour technical support is also available at the 800 and preceding numbers during off hours, holidays, and weekends.

When your call is answered at the E.F. Johnson Company, you will hear a brief message informing you of numbers that can be entered to reach various departments. This number may be entered during or after the message using a tone-type telephone. If you have a pulse-type telephone, wait until the message is finished and an operator will come on the line to assist you. When you enter some numbers, another number is requested to further categorize the type of informa- tion you need.

You may also contact the Customer Service Department by mail. Please include all information that may be helpful in solving your problem. The mailing address is as follows:

E.F. Johnson Company

Customer Service Department

299 Johnson Avenue

P.O. Box 1249

Waseca, MN 56093-0514

1.7 FACTORY RETURNS

Repair service is normally available through local authorized EFJohnson Land Mobile Radio Service Centers. If local service is not available, the equipment can be returned to the factory for repair. However, it is recommended that you contact the Customer Service Department before returning equipment because a service representative may be able to suggest a solu- tion to the problem so that return of the equipment would not be necessary.

Table 1-1 Accessories

Accessory	Part No.
Battery Pack, NiMH 1400 mAH
Standard	587-8150-135
Intrinsically safe [1]	587-8150-136
Antenna, flexible half-wave 800 MHz [1]	585-5000-053
Antenna, 800 MHz	501-8100-001
Speaker-microphone, w/360° swiv clip [1]	589-0015-040
Speaker-microphone, heavy duty	589-0015-047
Earphone adapter [1]	585-5000-051
Earphone, standard (for -040/-051) [1]	589-9003-004
Earphone, heavy duty w/coil cord	250-0881-003
Carrying Accessories
D-swivel for back of transceiver	250-5810-123
Leather case with D-swivel	585-5000-052
Leather belt loop with D-swivel	023-8790-130
Belt Clip, plastic spring loaded [1]	585-5000-054
Battery Chargers
Single-unit rapid base	585-5020-020
120 VAC power supply for -020 base	585-5020-021
230 VAC power supply for -020 base	585-5020-022
Programming Accessories
Remote Programming Interface (RPI)	023-9800-000
Cable, RPI to transceiver	597-2002-123
Cable, RPI - computer, 6 ft.	597-5900-002
(DB9 F - DB9 M)
PCTrunk programming software, 3.5”	023-9998-453
PCTune tuning software, 3.5” diskette	Contact Cust Serv
SMA to BNC M-F antenna jack adapter	515-3102-060

[1]Factory Mutual approved for use on intrinsically safe models.

Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether it is in or out of warranty. These forms are available free of charge by calling Customer Service (see Section 1.6) or by requesting them when you send a unit in for repair. Clearly describe the difficulty experienced in the space provided and also note any prior physical damage to the equipment. Then include a form in the shipping container with each unit. Your telephone number and contact name are important because there

	November 1999
1-3	Part No. 001-7780-500