Software Problems

If you are having trouble with an application program, try the following solutions:

1.If the application program does not start, check that you are following the correct procedure for starting the program, and that it is installed correctly. If you have a hard disk and the program is stored in a directory on that drive, make sure you are logged onto or specifying the correct directory. If you don’t have a hard disk, make sure you have inserted the application program diskette in the top drive (drive A).

2. Your computer can run at either 16 MHz (high) speed or simulated 8 MHz (low) speed. While almost all programs work properly at the faster speed, some must run at the slower speed. Check your software manual to see if this is the case, and change the CPU operating speed if necessary. (See Chapter 3 for instructions.) Also see the description of the Auto speed function in Chapter 2 for information on accommodating copy-protected programs.

3.If you have entered an MS-DOS command that you want to stop, there are special key combinations you can type to tell MS-DOS to stop what it is doing. These methods may also work in your application programs.

To interrupt an MS-DOS command while it is executing, try one of the following commands:

CI Hold down the Ctrl key and press C

CI Hold down the Ctrl key and press Break.

4.An application program can occasionally lock the computer, making it unresponsive to the keyboard. If your computer does not respond when you type on the keyboard, you can reset it. Follow the instructions in Chapter 3.

Troubleshooting A-17