Troubleshooting

Make sure Economy mode is turned off in the printer software, as described in Chapter 3.

Replace the ink cartridges as described in Chapter 5. (Check the status of the B black and A color ink out lights first.)

Here are some detailed solutions to specific print quality problems.

Printed image has horizontal banding.

Possible cause

Solution

 

 

The Media Type setting doesn’t match the loaded paper.

Make sure the Media Type setting matches the paper you’re using. See Chapter 1 for instructions.

The printable side of the

Remove the paper and reload it with the printable side face up.

paper is face down.

See Chapter 2 for instructions.

 

 

The print head nozzles are

Clean the print heads. See Chapter 5 for instructions.

clogged.

 

 

 

The ink cartridges are low on

Check the B black and A color ink out lights to see which

ink.

cartridge you may need to replace. See Chapter 5.

 

 

The MicroWeave or Super

Turn on MicroWeave or Super MicroWeave (if available) in the

MicroWeave option is not

More Settings dialog box. See Chapter 3 for more information.

turned on.

 

 

 

Vertical lines are misaligned or vertical banding appears.

Possible cause

Solution

 

 

The print head nozzles are clogged.

Clean the print heads. See Chapter 5 for instructions.

The High Speed setting is

Turn off the High Speed setting if vertical lines are misaligned.

turned on.

See Chapter 3 for information.

 

 

The print heads are

Run the Print Head Alignment utility. See Chapter 5 for

misaligned.

instructions.

 

 

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