Troubleshooting
Solving Printing Problems
If the printer won’t print, first check that:
◗ The printer is turned on and the Ppower light is on. ◗ Paper is loaded in the printer.
◗ The printer is plugged into a working electrical outlet that’s not controlled by a switch or timer.
| ◗ The network cable is securely connected to the printer and |
| the hub, and any relevant network cables are securely |
| connected. |
| If you still can’t print, check the following solutions. |
All lights are off. |
|
|
|
Possible cause | Solution |
The printer is not receiving | Try these solutions: |
power. | ◗ Make sure the printer is turned on. |
| ◗ Turn off the power and plug in the power cord securely. |
| ◗ Make sure the outlet is not controlled by a switch or timer and |
| is operable. |
|
|
Only the Ppower light is on, but nothing prints.
Possible cause | Solution |
The interface cable is not | Turn off your printer and computer. Then make sure the cable is |
connected securely. | connected securely and meets the printer’s specifications. |
|
|
The printer has an internal | Turn off the printer and computer, disconnect the interface cable, |
problem. | and run a self test as described on page |
|
|
The printer or application | If the self test works, check your printer, network, and application |
software is installed | software for correct installation. |
incorrectly. |
|
Your computer doesn’t have enough memory to handle the file you’re printing.
Try one of the following:
◗Reduce the resolution of your image.
◗Select fewer colors or a lower resolution for your display or monitor.
◗Add more memory to your computer.