Troubleshooting

Windows NT clients can’t print.

Possible cause

Solution

The client’s permission to

Add the CREATOR OWNER status by clicking the Add button on

print was deleted or

the Printer Permissions dialog box, or set the CREATOR OWNER

disabled.

status to Manage Documents (the default setting).

 

 

You may need to use a

Select a different printer port in the printer’s Properties window

different network path and

and enter the new network path to your printer at the DOS prompt.

printer port.

Then restart your computer. See your Windows NT documentation

 

for instructions on changing the printer port and network path.

 

 

NetWare clients cannot print.

Possible cause

Solution

 

 

The clients may not be registered, or the Ethernet card may not be logged in to the NetWare server.

Make sure each client is a registered user of the print queue and print server. Also, make sure the Ethernet card is logged in to the NetWare server. If you need more information about using NetWare for printing, see pages 6-22 through 6-24, and your NetWare documentation.

You cannot monitor NetWare print servers beyond the routers.

Possible cause

Solution

 

 

The number of hops is set to 0.

Increase the number of hops by changing the setup of Status Monitor 2 as described on page 4-8.

Your printer icon doesn’t appear in the Chooser (Macintosh).

Possible cause

Solution

 

 

EtherTalk is not selected in the Network Control Panel or in the AppleTalk Control Panel.

For models without Open Transport, make sure EtherTalk is selected in the Network Control Panel.

For models with Open Transport, select EtherTalk in the AppleTalk Control Panel and make sure AppleTalk is active in the Chooser.

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