Troubleshooting
The printed image has incorrect or missing colors.
Possible cause | Solution |
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The Ink option is set to Black.
Change the Ink setting to Color. See Chapter 1 for instructions.
The Media Type setting doesn’t match the loaded paper.
Make sure the Media Type setting matches the paper you’re using. See Chapter 1 for instructions.
The printable side of the | Remove the paper and reload it with the printable side face up. |
paper is face down. | See Chapter 2 for instructions. |
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The Halftoning and Color | Use the correct settings for the project you’re printing, following |
Adjustment Mode options | the instructions in Chapter 3. |
are set incorrectly for your |
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document type. |
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The ICM (Windows 95) or ColorSync (Macintosh) settings are incorrect for your document.
Use the Automatic mode setting or choose a different Rendering Intent setting (Macintosh). See Chapter 3 for more information.
The print head nozzles are clogged.
Clean the print heads. See Chapter 5 for instructions.
The ink cartridges are low on ink or one or more ink colors are empty.
Check the B black and A color ink out lights to see which cartridge you may need to replace. See Chapter 5 for instructions.
The colors displayed on your monitor don’t match the printed colors.
Because your monitor and printer use different technologies to represent colors, your printed colors can’t exactly match the colors you see on your monitor screen. Use the ICM (Windows 95) or ColorSync (Macintosh) settings to get as close a match as possible. See Chapter 3 for more information.
The color settings in your application software need adjustment.
You may be able to adjust various color settings in your application software. See your software documentation for more information.
The printed image is faint or has gaps.
Possible cause | Solution |
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The print head nozzles are clogged.
Clean the print heads. See Chapter 5 for instructions.
The Media Type setting doesn’t match the loaded paper.
Make sure the Media Type setting matches the paper you’re using. See Chapter 1 for instructions.