Troubleshooting
Paper jams inside the printer.
Try this | Then do this |
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Turn off your printer, open the cover, and remove all the paper that’s inside, including any little pieces that may have torn off.
Load more paper in the printer, following the instructions in the Setup Guide and in Chapter 2. If your paper jams frequently, make sure you:
◗Use smooth,
◗Fan the stack and then even the edges before loading it.
◗Load paper beneath the arrow mark on the left edge guide.
◗Adjust the left edge guide to fit the width of your paper.
Paper doesn't eject fully or is wrinkled.
Possible cause | Solution |
If the paper doesn’t eject | Press the E load/eject button to eject the paper. Then make sure |
fully, you may have set the | you select the correct paper size in your printer software. See |
wrong paper size. | Chapter 3 for instructions. |
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If it’s wrinkled when it | See the paper specifications in Appendix C for ranges of paper |
comes out, the paper may | thicknesses you can print with, as well as environmental |
be damp or too thin. | requirements for storage. |
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