Troubleshooting
Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these solutions.
Characters are incorrect or garbled.
Possible cause | Solution |
Your printer is not selected | Select your printer in your application or select it as the default |
in your application or as the | Windows printer. See your Windows documentation or online |
Windows default printer. | help for instructions. |
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Your printer is not selected | Select your printer in the Chooser as described in the Setup |
in the Macintosh Chooser. | Guide. |
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Printing is stalled. | In Windows, delete the stalled print jobs in Spool Manager (in the |
| spooler for Windows NT). On a Macintosh, select the stalled print |
| jobs in Monitor3, or open the Extensions folder, EPSON folder, |
| and Spool folder; then delete any queued files. See Chapter 4 for |
| instructions. |
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|
The network cable is not securely connected.
Turn off your printer and computer. Then make sure the network cable is connected securely and meets the Ethernet card’s specifications.
Your video driver may be conflicting with the EPSON printer driver.
Change to a standard VGA driver (see your computer or video card documentation for instructions). If your printout is correct, your video driver is interfering with the printer driver. Contact your computer or video card manufacturer for an updated driver.
The image is inverted as if viewed in a mirror.
Possible cause | Solution |
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You used a Flip Horizontal option.
Turn off the Flip Horizontal or mirror setting in your application software or the printer software. See Chapter 3 for instructions.
The image size or position is incorrect.
Possible cause | Solution |
The paper and/or layout | Check the paper settings and the settings on the Layout dialog |
options are set incorrectly. | box (Windows 95, NT, or Macintosh only). See Chapter 3 for |
| instructions. Also check the paper and layout options in your |
| application software. |
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