Troubleshooting

Solving Network Problems

If any computer on the network can’t see the Ethernet card or the network, or isn’t able to send print jobs, first check that:

◗The printer is turned on and the P power light is on.

◗All the computers (such as the print server), hubs, and gateways in the pathway from your computer to the printer are turned on and working correctly.

◗All the cables are connected correctly for 10BASE2 and 10BASE-T cables and terminated correctly if you are using 10BASE2 cables.

◗All the network software and protocols have been set up and are working correctly.

If you still have network problems, see the following solutions.

EPSON Net! doesn’t see the Ethernet card.

Possible cause

Solution

The settings in the

Initialize the card. See page 6-5 for instructions.

Ethernet card are incorrect.

 

 

 

The network is not set up

Make sure the network software settings are correct.

correctly.

 

 

 

The cables are not

Check all the network cable connections and make sure they are

connected correctly.

connected and/or terminated correctly. Check the network with

 

EPSON Net! or your network software (i.e., NetWare).

 

 

Wrong settings in the

Try to print a status sheet, as described on page 6-3. If you can’t,

printer.

set the network interface mode on the printer’s control panel to

 

On. See page C-7 for instructions.

 

 

EPSON Net! does not start.

Possible cause

Solution

 

 

You added or deleted protocols after installing EPSON Net!.

Uninstall EPSON Net! as described on page 7-20. Then reinstall EPSON Net! as described in the Setup Guide.

The software did not install correctly.

Uninstall EPSON Net! as described on page 7-20. Then reinstall EPSON Net! as described in the the Setup Guide. Make sure you check the settings carefully during installation.

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