Introduction

 

Where To Get Help

 

EPSON provides technical assistance through electronic

 

support services and automated telephone services 24 hours a

 

day. The following tables list the contact information:

Electronic support services

 

 

 

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON’s Home Page at

 

http://www.epson.com.

 

 

EPSON Internet FTP Site

If you have Internet FTP capability, use your Web browser (or

 

other software for FTP downloading) to log onto ftp.epson.com

 

with the user name anonymous and your e-mail address as the

 

password.

 

 

EPSON Download Service

You can call the EPSON Download Service at (800) 442-2007. Set

 

your communications software to 8 data bits, 1 stop bit, no parity.

 

Modem speed can be up to 28.8 Kbps.

 

 

EPSON Forum on

Members of CompuServe can type GO EPSON at the menu

CompuServe®

prompt to reach the Epson America Forum. For a free

 

introductory CompuServe membership, call (800) 848-8199 and

 

ask for representative #529.

 

 

Automated telephone services

 

 

 

Service

Access

 

 

EPSON SoundAdviceSM

For pre-recorded answers to commonly asked questions about

 

EPSON products 24 hours a day, seven days a week, call

 

(800) 442-2110.

 

 

EPSON FaxAdvice™

Access EPSON’s technical information library by calling

 

(800) 442-2110. You must provide a return fax number to use

 

this service.

 

 

EPSON Referral Service

For the location of your nearest Authorized EPSON Reseller or

 

Customer Care Center, call (800) 442-2110.

 

 

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