Troubleshooting

Fixing Paper Problems

To avoid most paper handling problems, do the following:

◗ Use smooth, high-quality media designed for ink jet printers that meets the media specifications in Appendix C.

◗ Follow all loading and handling instructions included with

 

the media.

 

◗ Load the media with the printable side face up as described

 

in the Setup Guide and in Chapter 2.

 

If you have any paper problems, check here for solutions.

Paper doesn’t feed.

 

 

 

Try this

Then do this

Remove the stack of paper

Check that the paper isn’t:

from the printer.

◗ Curled or creased.

 

◗ Too old. (See Chapter 2 or your paper packaging for more

 

information.)

 

◗ Loaded above the arrow on the left edge guide.

 

◗ Jammed inside the printer. (If the S paper out light is flashing,

 

paper is jammed.)

 

Then reload the paper as described in the Setup Guide and in

 

Chapter 2, making sure the left edge guide is adjusted to fit the

 

paper’s width.

 

 

Multiple pages feed at the same time.

Try thisThen do this

Remove the stack of paper ◗ Make sure the paper isn’t too thin (see the paper specifications

from the printer.

in Appendix C).

 

◗ Fan the edges of the stack of paper to separate the sheets.

 

◗ Reload the paper as described in the Setup Guide and in

 

Chapter 2.

 

◗ If too many copies of a page or document are printing, check the

 

Copies settings in both the printer software and your

 

application program. See Chapter 1 for more information.

 

 

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