Contacting Customer Support
If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in Chapter 7, contact customer support services for assistance. See the section for your country below.
We will be able to help you much more quickly if you give us the following information:
Printer model:
Serial number of your printer:
(The serial number label is on the back of the printer.)
Brand and model of your computer:
Printer software version:
(Click the About button in your printer driver.)
Windows version (for example, NT, 95, or 3.1):
Software application(s) you normally use with the printer and their version number(s):
For North American Users
If you purchased your printer in the United States or Canada, EPSON provides customer support through the following services:
Electronic support services
Service | Access |
|
|
World Wide Web | From the Internet, you can reach EPSON's home page |
| at http://www.epson.com. |
|
|
EPSON Internet FTP Site | If you have Internet FTP capability, use your Web |
| browser (or other software for FTP downloading) to log |
| onto ftp.epson.com with the user name anonymous |
| and your |
|
|
EPSON Download Service | You can call the EPSON Download Service at |
| (800) |
| 8 data bits, 1 stop bit, no parity. Modem speed can be |
| up to 28.8 Kbps. |
|
|
EPSON Forum on | Members of CompuServe can type GO EPSON at the |
CompuServe® | menu prompt to reach the Epson America Forum. For |
| a free introductory CompuServe membership, call |
| (800) |
|
|