Manuals / Extron electronic / Computer Equipment / Switch

Extron electronic 1616, 84, 1212 Troubleshooting, General checks, Plasma display S-video problem

Models: 88 816 128 168 124 1212 1616 84

1 104

Download 104 pages 48.84 Kb

Page 65

4.	As necessary, adjust the input audio level of each input (see “Viewing and
	adjusting the input audio level (HVA models)”, in this chapter) so that the
	approximate output level is the same for all selected inputs.

Troubleshooting

This section gives recommendations on what to do if you have problems operating the switcher, and it describes an actual image problem that Extron has encountered.

General checks

1.	Ensure that all devices are plugged in and powered on. The switcher is
	receiving power if the Esc LED flashes one time when you push the Esc
	button.
2.	Ensure an active input is selected for output on the switcher.
3.	Ensure that the proper signal format is supplied.
4.	Check the cabling and make corrections as necessary.
5.	Call the Extron S3 Sales & Technical Support Hotline if necessary.

Plasma display S-video problem

Extron has encountered a problem when a matrix switcher with two or more video planes routes S-video that is output by some video conference codecs. Some codecs change the DC offset on the chrominance (C) so that it is very different from the level on the luminance (Y). This can cause a plasma display to come up in the wrong size mode.

With the matrix switcher taken out of the system, the plasma works fine. It looks like a problem with the matrix switcher, but it is not. The matrix switcher boosts the bad codec output, which makes the plasma go to the wrong setting.

Solution: Try placing an Extron video DC block adapter, part #26-495-02, on the luminance (Y) input to the switcher from the codec.

CrossPoint 300 Matrix Switchers • Operation 3-41

Image 65

Extron electronic 1616, 84, 1212, 124, 168, 128, 816, 88 manual Troubleshooting, General checks, Plasma display S-video problem

Contents

68-521-10 Rev. B Matrix SwitchersCrossPoint 300 Series Safety Instructions English PrecautionsConsignes de Sécurité Français Sicherheitsanleitungen DeutschInstallation Quick Start - CrossPoint 300 Matrix SwitchersConfiguration - One or more ties or sets of ties Preset button selectsSave or recall a preset Quick Start - CrossPoint 300 Matrix Switchers, cont’dView, adjust the audio level QS-2 CrossPoint 300 Matrix Switchers Quick StartCrossPoint 300 Matrix Switchers Table of Contents Table of Contentsii CrossPoint 300 Matrix Switchers Table of Contents Table of Contents, cont’dCrossPoint 300 Matrix Switchers Table of Contents 68-521-10 Rev. B iv CrossPoint 300 Matrix Switchers Table of ContentsTable of Contents, cont’d About this Manual About the Matrix Switchers Definitions Features CrossPoint 300 Matrix SwitchersChapter1One Introduction1-2 CrossPoint 300 Matrix Switchers Introduction About the Matrix SwitchersIntroductiontroduction, cont’d About this ManualConfiguration - One or more ties or one or more sets of ties Figure 1-1 - Typical CrossPoint matrix switcher applicationCrossPoint 300 Matrix Switchers Introduction Definitions1-4 CrossPoint 300 Matrix Switchers Introduction FeaturesIntroduction, cont’d Tie any input to any or all outputsRack mounting - Rack mountable in any conventional 19 wide rack CrossPoint 300 Matrix Switchers IntroductionIntroduction, cont’d 1-6 CrossPoint 300 Matrix Switchers IntroductionThis page was intentionally left blank Mounting the Switcher Connections and Rear Panel Features InstallationFront Panel Configuration Port Chapter2TwoMounting the Switcher Installationstallation, cont’d2-2 CrossPoint 300 Matrix Switchers Installation UL requirementsCrossPoint 300 Matrix Switchers Installation Connections and Rear Panel FeaturesFigure 2-1 - CrossPoint 300 128 HVA Figure 2-2 - CrossPoint 300 1616 HVAFigure 2-3 - Captive screw connector wiring for audio inputs Installation, cont’d2-4 CrossPoint 300 Matrix Switchers Installation RGBHV input and outputFigure 2-5 - Captive screw connector wiring for audio output Figure 2-4 - Typical audio connectorsCrossPoint 300 Matrix Switchers Installation RCA ConnectorFigure 2-6 - RS-232/RS-422 connector Reset button2-6 CrossPoint 300 Matrix Switchers Installation Remote RS-232/RS-422 portPower Sync termination switchesFigure 2-7 - Sync termination switches CrossPoint 300 Matrix Switchers InstallationFigure 2-8 - Front panel configuration port Front Panel Configuration Port2-8 CrossPoint 300 Matrix Switchers Installation Figure 2-9 - Optional 9-pin TRS RS-232 cableCrossPoint 300 Matrix Switchers Installation This port is RS-232 only, with its default protocols as follows9600 baud no parityInstallation, cont’d 2-10 CrossPoint 300 Matrix Switchers InstallationRear Panel Operations Optimizing the Audio HVA Switchers Front Panel Controls and Indicators Front Panel OperationsTroubleshooting Configuration Worksheets Chapter3Three3-2 CrossPoint 300 Matrix Switchers Operation Front Panel Controls and IndicatorsOperationeration, cont’d The CrossPoint 300 84, 88, 124, and 128 have 12 input buttons andDefinitions CrossPoint 300 Matrix Switchers OperationInput and output buttons Configuration - One or more ties or one or more sets of tiesOperation, cont’d 3-4 CrossPoint 300 Matrix Switchers OperationControl buttons INPUTSCrossPoint 300 Matrix Switchers Operation Selects a View-only mode that displays the current configurationOperation, cont’d 3-6 CrossPoint 300 Matrix Switchers OperationI/O controls CrossPoint 300 Matrix Switchers Operation Front Panel OperationsFront panel security lockouts Creating a configuration Power indications3-8 CrossPoint 300 Matrix Switchers Operation Operation, cont’dFigure 3-4 - Clear all selections Example 1 Creating a set of video and audio tiesFigure 3-5 - Select RGBHV and audio Figure 3-6 - Select an input3-10 CrossPoint 300 Matrix Switchers Operation Figure 3-9 - Example 1, final configurationFigure 3-7 - Select the outputs Press and release the Enter button figureFigure 3-11 - Select RGBHV only Figure 3-10 - Clear all selectionsFigure 3-12 - Select an input CrossPoint 300 Matrix Switchers Operation3-12 CrossPoint 300 Matrix Switchers Operation Figure 3-15 - Example 2, final configurationFigure 3-13 - Select the output Figure 3-14 - Press the Enter buttonFigure 3-17 - Select audio only Figure 3-16 - Clear all selectionsFigure 3-18 - Select an input CrossPoint 300 Matrix Switchers Operation3-14 CrossPoint 300 Matrix Switchers Operation Figure 3-21 - Example 3, final configuration HVA switcherFigure 3-19 - Deselect the output Figure 3-20 - Press the Enter buttonExample 4 Viewing video and audio, audio-only, and video-only ties Viewing a configurationFigure 3-22 - Clear all selections CrossPoint 300 Matrix Switchers OperationFigure 3-23 - Select RGBHV or video and audio 3-16 CrossPoint 300 Matrix Switchers OperationFigure 3-24 - Select an input Operation, cont’dFigure 3-26 - Deselect audio and select RGBHV to view RGBHV only Figure 3-25 - Deselect RGBHV to view audio ties onlyFigure 3-27 - Press the View button to exit View-only mode CrossPoint 300 Matrix Switchers OperationMuting and unmuting video and/or audio 3-18 CrossPoint 300 Matrix Switchers OperationExample 5 Muting and unmuting an output Figure 3-28 - Clear all selectionsCrossPoint 300 Matrix Switchers Operation Figure 3-29 - Select RGBHV and audioFigure 3-30 - Mute the outputs 3-20 CrossPoint 300 Matrix Switchers Operation Using global presetsFigure 3-31 - Unmute the outputs Figure 3-32 - Press the View button to exit View-only modeFigure 3-34 - Enter Save Preset mode Example 6 Saving a presetFigure 3-35 - Select the preset Figure 3-33 - Clear all selectionsPress and release the Preset button figure Example 7 Recalling a presetFigure 3-38 - Enter Recall Preset mode 3-22 CrossPoint 300 Matrix Switchers OperationCrossPoint 300 Matrix Switchers Operation Figure 3-39 - Select the presetFigure 3-40 - Press the Enter button 3-24 CrossPoint 300 Matrix Switchers Operation Viewing and adjusting the input audio level HVA modelsFigure 3-41 - Audio gain and attenuation Operation, cont’dFigure 3-42 - Clear all selections Example 8 Viewing and adjusting an input audio levelFigure 3-43 - Select Audio mode CrossPoint 300 Matrix Switchers Operation3-26 Audio gain and attenuation settingsCrossPoint 300 Matrix Switchers Operation Operation, cont’dCrossPoint 300 Matrix Switchers Operation Figure 3-45 - Level display on a 16-output-LED switcherVIEW ESC OUTPUTSFigure 3-47 - Level display on a 16-output-LED switcher Figure 3-46 - Adjust the input audio level3-28 CrossPoint 300 Matrix Switchers Operation Operation, cont’dCrossPoint 300 Matrix Switchers Operation Viewing and adjusting the output volume HVA modelsFigure 3-48 - Deselect Audio mode 3-30 CrossPoint 300 Matrix Switchers Operation Push Esc button nineteen times - 10% + 191.5% = 38.5% volumeReading the displayed value Operation, cont’d3-31 Audio output volume settingsCrossPoint 300 Matrix Switchers Operation = on3-32 CrossPoint 300 Matrix Switchers Operation Example 9 Viewing and adjusting an output volume levelFigure 3-49 - Clear all selections Figure 3-50 - Select Audio modeFigure 3-53 - Adjust the output audio volume Figure 3-52 - Volume display on a 16-output-button switcherFigure 3-51 - Select output CrossPoint 300 Matrix Switchers OperationFigure 3-54 - Volume display on a 16-output-button switcher Setting the front panel locks Executive modes3-34 CrossPoint 300 Matrix Switchers Operation Figure 3-55 - Deselect Audio modeFigure 3-56 - Toggle front panel lock on or off Selecting Lock mode 2 or toggling between mode 2 and modeFigure 3-57 - Toggle front panel lock between mode 2 and mode CrossPoint 300 Matrix Switchers OperationFigure 3-58 - System reset Performing a system reset from the front panel3-36 CrossPoint 300 Matrix Switchers Operation Operation, cont’dFigure 3-59 - RS-232/RS-422 and baud rate display Selecting the rear panel Remote port protocol and baud rateRelease the Control buttons CrossPoint 300 Matrix Switchers Operation3-38 CrossPoint 300 Matrix Switchers Operation Figure 3-61 - Exit Serial Port Configuration modeFigure 3-60 - RS-232/RS-422 and baud rate selection Operation, cont’dFigure 3-62 - System reset Performing a system reset from the rear panelRear Panel Operations RESETPerforming a hard reset from the rear panel Optimizing the Audio HVA SwitchersRESET Figure 3-63 - Hard resetPlasma display S-video problem TroubleshootingGeneral checks CrossPoint 300 Matrix Switchers Operation3-42 CrossPoint 300 Matrix Switchers Operation Configuration WorksheetsWorksheet example 1 Entering system equipment Figure 3-64 - Worksheet example 1 System equipmentCrossPoint 300 Matrix Switchers Operation Figure 3-65 - Worksheet example 2 Status meeting configurationWorksheet example 2 Drawing ties Figure 3-66 - Worksheet example 3 Test configuration Worksheet example 3 Test configuration3-44 CrossPoint 300 Matrix Switchers Operation Operation, cont’dPreset # Matrix Switchers Configuration WorksheetInput sources Output destinationsThis page was intentionally left blank 3-46 CrossPoint 300 Matrix Switchers OperationOperation, cont’d Switcher-Initiated Messages Switcher Error Responses Serial Ports Host-to-Switcher InstructionsUsing the Command/Response Table Command/Response Table for SIS Commands4-2 CrossPoint 300 Matrix Switchers Programmer’s Guide Figure 4-1 - Remote connector pin assignmentsProgrammer’ser’sGuide,Guidecont’d Serial PortsFront panel Configuration port Host-to-Switcher InstructionsCrossPoint 300 Matrix Switchers Programmer’s Guide Figure 4-2 - Optional 9-pin TRS RS-232 cableProgrammer’s Guide, cont’d Switcher-Initiated Messages4-4 CrossPoint 300 Matrix Switchers Programmer’s Guide CrossPoint 300 Matrix Switchers Programmer’s Guide Switcher Error ResponsesUsing the Command/Response Table Symbol Definitions Command/Response Table for SIS Commands4-6 CrossPoint 300 Matrix Switchers Programmer’s Guide Programmer’s Guide, cont’dCommand Command/response table for SIS commandsASCII Command Response4-8 CrossPoint 300 Matrix Switchers Programmer’s Guide Command/response table for SIS commands Cont’dCommand ASCII CommandCrossPoint 300 Matrix Switchers Programmer’s Guide Audio volume adjustment settingsvolume volumeCommand/response table for SIS commands Cont’d 4-10 CrossPoint 300 Matrix Switchers Programmer’s GuideCommand ASCII CommandCommand Command/response table for SIS commands Cont’dCrossPoint 300 Matrix Switchers Programmer’s Guide ASCII CommandCommand/response table for SIS commands Cont’d 4-12 CrossPoint 300 Matrix Switchers Programmer’s GuideCommand ASCII CommandChapter5Five Matrix Switchers Control Program Button-Label GeneratorMatrix Software CrossPoint 300 Matrix SwitchersInstalling the software Matrix Switchers Control ProgramFigure 5-2 - Software installation 5-2 CrossPoint 300 Matrix Switchers Matrix SoftwareFigure 5-3 - Comm port selection window Using the softwareCrossPoint 300 Matrix Switchers Matrix Software Matrix Software, cont’d Figure 5-4 - Extron Matrix Switchers Control Program window no ties5-4 CrossPoint 300 Matrix Switchers Matrix Software Updating the firmware Figure 5-6 - Location of firmware upgrade filesFigure 5-5 - Sample program window with ties CrossPoint 300 Matrix Switchers Matrix SoftwareMatrix Software, cont’d 5-6 CrossPoint 300 Matrix Switchers Matrix SoftwareFigure 5-7 - Open window 10. Click the Exit button to exit the firmware loader utility CrossPoint 300 Matrix Switchers Matrix SoftwareWindows buttons, drop boxes, and trash 5-8 CrossPoint 300 Matrix Switchers Matrix SoftwareWindows menus File menuCrossPoint 300 Matrix Switchers Matrix Software Tools menuFigure 5-9 - Status window 5-10 CrossPoint 300 Matrix Switchers Matrix Software Audio-input Configure selectionPreferences menu Figure 5-10 - Ties shown as linesUsing the help system Using emulation modeButton-Label Generator Figure 5-12 - Location of Software on the web siteFigure 5-13 - Extron’s Button-Label Generator window 5-12 CrossPoint 300 Matrix Switchers Matrix SoftwareUsing the software Matrix Software, cont’dAAppendix A Specifications Part Numbers Button LabelsReference Information CrossPoint 300 Matrix SwitchersA-2 CrossPoint 300 Matrix Switchers Reference Information SpecificationsReferenceInformation,co t’d VideoSync CrossPoint 300 Matrix Switchers Reference InformationAudio - audio models only Audio input - audio models onlyA-4 CrossPoint 300 Matrix Switchers Reference Information Control/remote - switcherReference Information, cont’d GeneralRG6/super high resolution cable Optional accessoriesRG59/High Resolution Cable Part NumbersBNC connectors Assorted connectorsA-6 CrossPoint 300 Matrix Switchers Reference Information Button LabelsCrossPoint 300 Matrix Switchers Reference Information Figure A-1 - Button label blanks, 16-button stripsReference Information, cont’d A-8 CrossPoint 300 Matrix Switchers Reference InformationFCC Class A Notice Extron’s WarrantyUSA, Canada, South America Europe, Africa, and the Middle East2007 Extron Electronics. All rights reserved