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Galaxy Metal Gear 65 Removal and Replacement, 8Storage Manager Module Battery Assembly Location

Models: 65

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Galaxy 65 Troubleshooting

Li-ion BATTERY	LATCH	BATTERY ASSEMBLY

Storage Manager

Top View

BATTERY

LEADLATCH

Storage Manager Side View

(LH Frame removed)

Figure 7–8Storage Manager Module - Battery Assembly Location

7.12.6 Drive Carrier Module

Please see the Galaxy 65 Getting Started Manual (P/N 44521-01A) for information on the initial installation of the plug-in modules in the Galaxy 65 enclosure.

Warning Observe all conventional ESD precautions when handling Galaxy 65 modules and components. Avoid contact with backplane components and module connectors, etc.

7.12.6.1Removal and Replacement

Caution Drive spin down

Damage can occur to a drive if it is removed while still spinning. If possible use the operating system to spindown the drives prior to removal. If this is not possible we recommend that you perform All steps of the following procedure to ensure that the drive has stopped prior to removal:

1Release the carrier handle, by pressing the latch in the handle towards the right

Note The anti-tamper lock must be off.

2Gently withdraw the Drive Carrier module approximately1 inch (25mm) and wait 30 seconds.

3Withdraw the module from the drive bay and fit a replacement module in accordance with the instructions in the Galaxy 65 Getting Started Manual (P/N 44521-01A).

7.13 Problems During Startup (When Using the Disk Array Administrator)

The following sections describe problems you might encounter when using the Disk Array Administrator during Power On Self-Test (POST) or during startup and explain how to resolve those problems. POST shows problems related to the processor, logic, and memory.

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Galaxy Metal Gear 65 manual Removal and Replacement, 8Storage Manager Module Battery Assembly Location

Contents

Galaxy 65 User Guide Acknowledgments Contents Operation Managing Disk Drives & Enclosures Troubleshooting and Problem SolvingArray Basics Accessing Disk Array Administrator SoftwareCreating and Managing Arrays & Partitions 105 Managing Disk Drives and Enclosures 173 Index 229 Galaxy 65 User Guide Potential for Radio Frequency Interference PrefaceInternational Standards European Regulations SafetyPreface Class 1 Laser Product Battery SafetyLaser Safety ESD Precautions Rack System PrecautionsRelated Documentation Data SecuritySpecial Tools and Equipment Resulting in injury or death ConventionsConvention Definition Bold 10 planned deleted Revision HistoryVersion Date Description of Change 14 amendedPreface Xvii Galaxy 65 User Guide Xviii Galaxy 65 System IntroductionEnclosure Chassis Enclosure Core Product3Galaxy 65 Enclosure Chassis Rear Tower OptionPlug-in Modules Power Supply/Cooling ModuleOperators Panel Multiple Power Supply/Cooling ModulesOps Panel Indicators and Switches Loop Resiliency Circuit Input/Output Module FC-AL Switch Function Recommended Definition Number Setting7LRC Panel Layout 8Galaxy 65 LRC Storage Manager I/O Module 10Drive Carrier Module Drive Carrier ModuleAnti-tamper Locks Visible and Audible AlarmsDrive Status Indicators Dummy Carrier ModulesWeight Installing your Galaxy 65 SubsystemGalaxy 65 Technical Specification DimensionsEnvironment PSU Safety and EMC CompliancePower Cord Interfaces Drive Carrier Module SpecificationRAID Card Galaxy 65 FC-AL LRC I/O Module SpecificationSoftware Enclosure Services SES Support Before You Begin Power OnOps Panel LEDs Power Supply/Cooling Module LEDsInvalid address mode setting Any PSU fault or Fan faultOver or Under temperature Intermittent Ops to ESI Communications failed Audible alarmDisk Drives LEDs Power Up/DownStarting the Drives Galaxy 65 RAID Management Managing Arrays and Partitions Using SAMViewing Array and Drive Status Information Managing ArraysViewing Array and Partition Statistics Resetting All StatisticsTo stop the array verification process Click Verify & Update Array ParityVerifying an Array Stopping the Array Verification ProcessClick Change Array Name Changing Array OwnershipChanging an Array Name Click Abort Array VerificationClick Change Options Select Disk Array Config Trust ArrayTrusting an Array Deleting an ArrayClick Delete This Array Managing PartitionsViewing Partition Status Information Changing a Partition NameClick Change Partition LUN Changing a Partition LUNClick Change Partition Name Viewing Known WWNs Controlling Partition AccessClick Add New Host Creating Nicknames for Host WWNsClick Change Host Nickname Configuring InfoShield Changing the Read-Ahead Cache Size Click Delete Partition Deleting a PartitionClick Set Read Ahead Cache Size Galaxy 65 User Guide Setting Up Remote Notification Monitoring System Status Using SAMStarting and Stopping Remote Notification Setting Up the Events to be MonitoredSetting Up the E-mail Addresses Click Change E-mail Info Saving Log Information to a FileDisplaying Overall Statistics Resetting the All Statistics Galaxy 65 User Guide Configuring the Galaxy 65 System Click Change LAN Configuration Configuring the LAN-related SettingsConfiguring the Telnet Timeout Configuring the Snmp SettingsClick Change System Configuration Configuring the System InformationSetting Passwords Configuring the Security Options Click Change Date/Time Changing the Date and TimeUnderstanding LUNs and Viewing LUN Information Click Change Management LUN Changing the Alarm Mute SettingChanging Management LUNs Viewing LUN InformationClick Change Configuration Alarm threshold What to do when the alarm soundsChanging the Utility Priority Enabling and Disabling the BatteryRescanning All Ports Pausing I/OTo restore a configuration file Saving and Restoring a Configuration FileSaving a Configuration File Restoring a Configuration FileClick Continue Click Restore Configuration FileRestoring Default Settings Viewing and Restoring Default SettingsViewing Default Settings Click Load Software Package File Click Proceed with Code UpdateUpdating Software Galaxy 65 User Guide Displaying Disk Drive Information Managing Disk DrivesClick Clear Metadata from Selected Device Clearing Metadata from a Disk DriveDisplaying All Devices Viewing Disk Drive StatusEnabling and Disabling Smart Changes Click Change Disk Option ConfigurationEnabling and Disabling Write-back Cache Displaying Disk Drive Cache StatusClick Down Selected Drive Blinking a Drive LEDTaking Down a Disk Drive Click Blink Selected Device LEDClick Test Unit Ready Testing a Disk DriveSetting the EMP LUN Managing EnclosuresClick Update EMP Configuration Changing the Additional EMP SettingOverview Initial Start-up ProblemsOps Panel LEDsLED Test Mode Audible AlarmAudible Alarm Mute System Address Hub Green Cooling TroubleshootingSymptom Cause Action System FaultsPower Supply/Cooling Faults Thermal Control State Green Amber Drive Carrier Module FaultsThermal Alarm Auto Start Failure Dealing with Hardware FaultsContinuous Operation During Replacement Problem SAM page help is not displaying Host Fibre Channel ProblemsProblem SAM pages do not display properly To change the backoff percentage Array ProblemsChanging the Backoff Percent Using SAM Problem Array is much smaller than it should beRemoving a PSU Module Galaxy 65 Subsystem Problems12.1 Power Supply/Cooling Modules Replacing a Module2Removing/Inserting a Power Supply/Cooling Module 3Removing a Power Supply/Cooling Module Removing the Module Storage Manager Module6Removing a Storage Manager Module Insertion/Removal of SFP Modules Battery Replacement8Storage Manager Module Battery Assembly Location Removal and ReplacementProblem Screen continuously puts out garbage characters Terminal Emulator and COM Port ProblemsProblem Galaxy 65 Subsystem failed the onboard memory test Problem One of the Post diagnostic tests failedProblem Screen looks correct, but clock is not being updated Array Critical Event Definition Recommended ActionOther WWN SYS Online Fail ErrorsCollecting Debug Logs Setting Up and Viewing the Debug LogSummary of Debug Log Capabilities Disk Array Administrator on Controller B Utilities Menu Configuring Debug LogsDisk Array Administrator on Controller a Utilities Menu To set up debug logging Using the Loader Diagnostics MenuUsing SAM to Set Up and View the Debug Log Using the Disk Array Administrator to Set Up Debug LoggingSense Key Description Using the Loader Utility MenuUnderstanding Disk-related Errors Disk ErrorsDescriptions Disk Channel ErrorsError Code Description Slow Write Performance Voltage and Temperature Errors and WarningsUpgrading Your LRC I/O Modules Spare Parts and Ancillary ItemsSwitch Function Recommended Definition Number Setting Application RAID level Array BasicsRAID Array TypesRAID 0 Striped Disks RAID 1, RAID 10 Mirrored DisksVolume Sets RAID Level Min No. Drives Description Strengths Weaknesses Comparing RAID LevelsArray Basics Galaxy 65 User Guide Accessing Disk Array Administrator Software Setting Value SettingValueAccessing DAM Using the Ethernet Port for the First Time Accessing the Disk Array Software Using the Ethernet Port 100 Press Esc, CTRL-Z, or ← Navigating the Disk Array Administrator SoftwareDo this Select Function Changing the Screen DisplaySystem Menu Disk Array Administrator Menu Tree2Menu Tree sheet RAID level Minimum Maximum Number Drives Creating ArraysTo create a single-partition array Creating a Single-Partition Array107 See , Array Basics, on page 89, for more information 109 110 To create a multiple-partition array Creating a Multiple-Partition Array112 113 114 115 116 To view the status of an array Viewing Array and Drive Status InformationViewing Array Status Select Array Status and press Enter To view drive status Viewing Drive StatusSelect Abort Initialization and press Enter Stopping the Array Initialization ProcessSelect Drive Status and press Enter To stop the array initialization processSelect Add a Partition and press Enter Adding a PartitionTo add a partition Galaxy 65 User Guide 123 124 To view verification status Viewing Verification StatusStopping the Verification To stop the verification process Reconstructing an ArrayExpanding Array Capacity Select Expand Function and press Enter RAID level Number of drives you can addNumber of drives To expand an array128 To change an array name Viewing Expand StatusTo view expand status To trust an array Select Switch Array Owner and press EnterTo change array ownership To delete an array 132 Partition 1 Free space Understanding PartitionsViewing Partition Status Enter To view the status of a partitionFrom the Array Menu From the All Partitions Menu Partitions Menu and press EnterViewing Partition Statistics To view the partition statistics Resetting Partition Statistics Expanding a Partition To reset partition statisticsTo expand a partition To change a partition LUN To change the read-ahead size Enabling or Disabling Write-back Cache To enable or disable write-back cache To view known WWNs 5InfoShield exampleSelect Display Host List and press Enter Select General InfoShield and press EnterTo create or change nicknames for WWNs 148 To set up InfoShield Changing All Partitions to Include All Hosts To delete a partition Galaxy 65 User Guide 152 Introduction Monitoring System StatusViewing the Most Recent Event Displaying the Event LogSelect View Event Log and press Enter Viewing One Event at a TimeTo view one event at a time To view a whole screen of events Viewing a Whole Screen of EventsTo capture the event log file Capturing the Event LogTo display module status information Displaying Module Status InformationGroup Field What displays Displaying Hardware Configuration InformationDisk To display hardware information only EMPTo display hardware and configuration information 163 Select Dump Debug Info and press Enter Displaying Drive Errors Resetting Error StatisticsTo display drive errors To access the read/write histogram Resetting Overall StatisticsTo access the overall array statistics Managing Spares To add a dedicated spare Managing Dedicated SparesAdding a Dedicated Spare Deleting a Dedicated SpareEnabling Dynamic Spares To enable dynamic sparesManaging the Spare Pool Displaying the Spare Pool Adding a Spare to the Spare PoolDeleting a Spare from the Spare Pool Galaxy 65 User Guide 172 Displaying Drive Information Managing Disk Drives and EnclosuresDisplaying All Drives To display all drives 176 To clear metadata from a drive Displaying Drive Errors and Resetting Error StatisticsClearing Metadata from a Drive To change the write-back cache setting To display disk cache status Displaying Disk Cache Status180 To enable or disable Smart changes To take down a drive Taking Down a DriveTo blink a drive LED from the Drive Utilities Menu To test a drive Testing a DriveTo change the EMP LUN 185 Select the option or number you want to use To change the EMP settings Galaxy 65 User Guide 188 Configuring the Galaxy 65 Subsystem To shut down and restart the current SM Shutting Down and Restarting the Storage Manager ModuleShutting Down and Restarting the Current SM Module Select Shutdown/Restart and press Enter Shutting Down the Other SM ModuleOther Controller Menu Shutting Down Both SM Modules193 To set an SM module’s time Host channel Description Setting Configuring the Host ChannelsTarget ID To configure the host channelsTo view LUN information 198 Configuring the FC Disk Channels To configure the FC disk channels 201 VCC voltage Galaxy 65 CPU temperatureVoltage Same as above for the VCC voltage To enable or disable the alarmTo lock the cache setting Locking the Cache SettingTo change the battery setting Select Utility Priority and press Enter To change the utility priorityTo rescan all channels Rescanning All ChannelsTo pause I/O To restore the default settings Restoring Default SettingsUpdating the SM, SM Loader and Memory Controller Firmware Updating FirmwareUpdating LAN Firmware To upgrade the LAN Subsystem’s firmware Configuring the SM for TCP/IP LAN ConfigurationTo set the IP address, subnet mask, or gateway Configuring the LAN SettingsConfiguring the IP Settings To set the FTP settings Configuring the FTP SettingsConfiguring the Telnet Settings To set the Snmp settings To set the Telnet settingsTo set the contact settings Configuring the Contact SettingsTo set the Http settings Configuring the Http SettingsTo change any of the security options Resetting the LAN SubsystemTo reset the LAN Subsystem Select Reset LAN Subsystem and press EnterGalaxy 65 User Guide 220 Glossary 222 223 224 Glossary Small form-factor pluggable SFP Type of connector 227 Galaxy 65 User Guide 228 Index 164 Partitions 31 Disk drives ESD Http LED Number of Drives screen 108 Setting up for SAM 218 SAM 171 Defined 167 Deleting dedicated 168 Deleting pool Stopping the process