Galaxy 65 User Guide
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7.16.2.1 SAM: Manage/Utilities/Debug Utilities/Save Debug Logs/Save Log Files

1You may optionally enter contact information, which will be included in the log information file. By doing
so, your contact information and comments will help create a unique document that may be used to
identify the issue and origin when these logs are being collected for diagnostic purposes.
2Make checkbox selections for the logs you want to collect:
•Device status summary - basic status and configuration information for the device.
•Event logs - event logs from both controllers when in active-active mode.
•Diagnostic debug logs - debug logs from both controllers when in active-active mode.
•Boot logs - startup sequence for each storage controller.
•Critical error logs - up to 4 critical error dumps from each controller. these will not exist if no critical
errors have occurred.
•CAPI trace - interface activity between the controller’s internal processors.
3Click on Generate Debug Logs - this operation can take up to several minutes, depending on the logs
selected.”
4Click on Download Selected Logs To File - to use your browser’s file save capabilities to save the log
in the location you prefer.
5Name the file - to include date. bug number or problem name and some indication that this is a combined
log, e.g. 20030113_bug#123_Combined.logs.

7.16.2.2 Disk Array Administrator on Controller A: Utilities Menu

1Start a data capture session on your terminal emulator program (in Hyperterm this is the Transfer/
Capture Menu drop-down menu selection.
2 Name the file - to include date. bug number or problem name and SM-A or -B, e.g.
20030113_bug#123_SM-A.txt.
3Select Dump Debug Info from the utilities menu of Disk Array Administrator.
4Allow the data dump to complete.
5Stop the data capture session on your terminal emulator program.

7.16.2.3 Disk Array Administrator on Controller B: Utilities Menu

1Repeat the procedure in section 7.16.2.2 for the second controller.
7.16.3 Configuring Debug Logs
If you are advised by your supplier to modify the or most log collection scenarios, you should utilize the
debug log setup that is the default on the RAID system when it is shipped to you. If you are advised by
your supplier to modify the debug log setup, carry out the following procedure:
1Follow the steps in section 7.16.2.1 on page82 .
2Select the Debug Configuration options as advised by your supplier.