Galaxy Metal Gear 65 manual Host Fibre Channel Problems, Problem SAM pages do not display properly

Galaxy 65 Troubleshooting

Problem: SAM pages do not display properly.

•Be sure that your system meets the system requirements described in the Galaxy 65 Subsystem Getting Started Guide.

•Configure your browser according to the information in the Galaxy 65 Subsystem Getting Started Guide.

•Click Refresh or Reload in your browser to display the most current SAM information.

•Be sure that someone else is not accessing the Galaxy 65 Subsystem using the menu-based interface or the Configuration Application Programming Interface (CAPI). It is possible for someone else to change the Galaxy 65 Subsystem’s configuration using these other interfaces. The other person’s changes may not display in SAM until you refresh the SAM page.

•If you are using Windows NT and Internet Explorer, make sure that the Ignore Colors option is not selected from Tools > Internet Options > Accessibility.

Problem: SAM page help is not displaying.

If you display page help for one page in SAM, do not close the page help window, and display page help for another SAM window, the page help window stays minimized. Either click the minimized window in the Windows task bar to display the latest help or close the page help window each time you finish using it.

7.9 Host Fibre Channel Problems

Problem: The host system does not see the Galaxy 65 Subsystem.

Verify in the Monitor Galaxy 65 Subsystem > Status > FC Port Status page (or in the Disk Array Administrator, the CTRL-E CFG Info screen) that the host channel FC World Wide Name is valid. Verify that the port ID is active and a valid arbitrated loop port address (AL_PA) is assigned. Verify the array LUN numbers are configured correctly and not overlapping.

Problem: The FC host port and switch or HBA do not establish a link.

When changing from Loop to Point to Point mode after already establishing a public loop connection, the switch may ignore subsequent attempts to perform point-to-point initialization. Take one of the following actions to establish the point to point connection:

•Physically disconnect and reconnect the FC cable.

•Configure the switch port to force point-to-point mode.

•Change the link speed for that port on the Galaxy 65 Subsystem and then change it back. The switch recognizes the change from loop to point to point due to the disruption caused when going to the other link speed (useful if Galaxy 65 Subsystem is being remotely managed). For information about setting up the host ports, refer to the Galaxy 65 Subsystem Getting Started Guide.

•Restart both SM modules. For information about restarting the SM modules, refer to the Galaxy 65 Subsystem Getting Started Guide.

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