GE v6 user manual Customer Support, Help Menu Selections, Overview Diagnostics

Troubleshooting and Help

Customer Support

If you require assistance, first contact your local Business Partner.

To contact GE Security, use the following numbers and addresses:

Telephone	1 888 GE SECURITY (437-3287)
FAX	561 998 6244
Web Site	www.ge-security.comSupport	rs-bctsupport@ge.com
Training	rs-bcttraining@ge.com
Documentation	bctdocs@ge.com

Check the Web site periodically for timely information on all GE Security products.

Help Menu Selections

The following selections display in the Help drop-down menu:

Help Topics

About Secure Perfect

Overview - Diagnostics

Reference Topic:

LogFile Form

Diagnostics

Secure Perfect provides an extensive and convenient diagnostic utility to turn the monitoring of Secure Perfect system components on and off. To display debug messages in the Diagnostics Log within SP, the diagnostics for that component you want to monitor must be turned on. Each client computer will have a set of diagnostic objects that represent what can be monitored on that computer.

For each client, Secure Perfect creates a default logfile (others can be created) for each day of the week such as SPEEFriday.spl. This file is overwritten each week, thus creating a new log for that day. During normal operation of SP, informational as well as debug messages are written to the daily log file. Under abnormal conditions, the log file may also contain warning and/or fatal messages indicating failure conditions.

Additionally, for each client, there is a log located in the WINNT\system32 folder. Under normal system operation, this log will be empty. It will be used to log messages if the server and the database cannot be reached.

DiagView is a separate program within Secure Perfect. To access DiagView, select Diagnostic Viewer from the Administration menu. It operates in "real time." That is, every time Secure Perfect writes an entry to the log file, DiagView automatically displays the latest message. By default, DiagView displays only the latest 1000 messages. The number of displayed messages can be changed on the DiagView, Preferences form.

All log files should be saved in the Secure Perfect/Logs folder; it will be easier to locate for backups and upgrades. It is a shared folder, which means other clients can gain access to the log files.

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