Support Services

Technical Support

Sometime during the life of your Zebra Technologies Corporation equipment you may find yourself in need of technical assistance. We provide a fully trained technical support staff to answer any questions you may have.

If you need to contact our technical support staff for assistance, please have both the model designation and serial number available so that we may help you more efficiently.

Zebra Technical Support Bulletin Board Service

(847) 821-7113 available 24 hours a day, 7 days a week

Zebra’s trouble -free, immediate-access technical support bulletin board service allows you to identify and resolve the most common technical support issues immediately while on-line. It also provides information related to Zebra products and repair services. This is a multi-user BBS with ANSI or RIPscript support. In order to view RIPscript graphics, download the free graphical user interface, which provides point and click capabilities. This service is available 24 hours a day, 7 days a week.

With your PC or terminal connected to a modem, simply dial (847) 821- 7113 and answer the sign-on questions. Prior to dialing, set your system to 8 data bits, no parity, and 1 stop bit. We automatically accommodate modem speeds up to 28,800 baud.

We recommend that you set a screen log in your communication package so that you can record the information accessed on your PC for off-line review. We support virtually all standard communications packages.

Technical Support Service via Telephone

Before you call— Misunderstanding instructions or omitting a step are the most common sources of error. Please reread the manual and use the table of contents and appendix for help.

Be prepared— To possibly avoid the excess time and expense of a long-

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Zebra XiII Printer User’s Guide