Troubleshooting and Diagnostics
Table 6. Troubleshooting (Continued)
Symptom | Diagnosis | Action | |
|
| To correct the situation, call a ser- | |
|
| vice technician to replace the print- | |
ERROR CONDITION | Printhead element is bad or going | head. | |
bad. | To override this error message, | ||
HEAD ELEMENT BAD | |||
Experiencing print quality |
| place ^JT0 and ~JO in your ZPL II | |
| format. | ||
problems. |
| ||
|
| ||
Printhead Resistor value not set cor- | Set the head resistor value to match | ||
| |||
| the head resistance value printed on | ||
| rectly. | ||
| the printhead. See page 46. | ||
|
| ||
|
|
| |
|
| Turn the power off. Remove the | |
WARNING | Cutter blade in media path. | media, reload the media, and turn | |
CUTTER JAMMED | the power on. If the error condition | ||
| |||
|
| still exists, call a service technician. | |
|
|
| |
|
| You may do any of the following (A, | |
OUT OF MEMORY |
| B, or C): | |
XXXXXXXXXXXXXX |
| A. (For errors related to storing | |
|
| ||
|
| things) | |
Printer stops and PAUSE |
| With PAUSE on, use the ~HM | |
| ZPL II command to display the | ||
light is on. |
| ||
| amount of free memory. Then... | ||
|
| ||
“ XXXXXXXXXXXXXX” can |
| Redesign graphic/format to fit avail- | |
Not enough memory to perform the | able memory or remove items from | ||
be any of the following | memory to create more space. | ||
function shown on the second line | |||
messages: |
| ||
of the error message | OR | ||
• Creating bitmap | |||
(“ XXXXXXXXXXXXXX”). | Press the Pause key to skip the step | ||
• Storing bitmap |
| ||
| in the process and continue on to the | ||
• Building format |
| next step. | |
|
| ||
• Storing format |
| B. In Pause Mode, press Cancel. | |
• Storing graphic |
| The printer skips the current label | |
| formatting process and goes on to | ||
|
| ||
• Storing font |
| the next label. | |
|
| C. Turn the printer power off to | |
|
| clear printer memory and start over. | |
|
|
| |
Long tracks of missing | Wrinkled ribbon. | See “Wrinkled Ribbon” in this table. | |
|
| ||
Printhead is dirty. | Clean the printhead. See page 56. | ||
print on several labels. | |||
|
| ||
| Print element is damaged. | Call a service technician. | |
|
|
| |
Fine gray lines on blank | Wrinkled ribbon. | See “Wrinkled Ribbon” in this table. | |
labels at angles. | |||
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| ||
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| |
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Zebra XiII Printer User’s Guide | 65 |