Support Services

Your business requires the Zebra printer to be ready when you are. To help you, Wang offers a complete maintenance program at your location. You may choose from a variety of remedial support services. Each includes toll- free access to Wang’s National Response Center, Installation/Reloc ation Services, and Preventive Maintenance Procedures.

Those of you who do not contract for Wang TotalCare Service can still obtain service from Wang. On-site maintenance is available from Wang to non-contracted customers on an “as-available” basis. Labor is billed at the normal hourly Wang labor rates, and any parts that may need replacement are billed at list price. Contact a member of our Technical Support staff for more information on Wang service options.

Zebra Factory Services

The potential savings and peace of mind provided by prepaid service agreements may not fit your business needs. If you require a pay-as-you-go service program, Zebra’s Flat Rate Factory Service is the way to get quality repair work if the need arises.

It’s simply a matter of contacting a member of our Technical Support staff with your service request. We quote repair prices and issue a Return Material Authorization (RMA). You ship us your equipment and we perform the repairs quickly. Your equipment is returned to you according to your instructions.

Charges are based on the Flat Rate Unit Repairs and Flat Rate Module Repairs schedules.

Return shipping charges via the carrier of your choice (UPS Ground within the United States, if not specified) will be added to your final invoice. Five working days are normally required for repair and return processing.

Optional expedited service is available, for a nominal additional fee, which assures that your repaired and tested module or unit is shipped back to you within 48 hours of receipt (excluding weekends and holidays).

Zebra XiII Printer User’s Guide

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