Chapter 4 Troubleshooting and Diagnostics
This section contains troubleshooting charts used to localize and repair the printer when faults occur. The procedures called out in the “Action” column may be performed by the operator or by a service technician when indi- cated.
To contact Zebra Technical Support, refer to Chapter 7 starting on page 93.
Table 6. Troubleshooting
Symptom | Diagnosis | Action | |
All lights light, but nothing |
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appears on the front panel | Internal electronic failure. | Call a service technician. | |
display and the printer | |||
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locks up. |
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All lights are on but the dis- | Possibility of bad EPROMs (firm- | Restart printer. If symptom persists | |
play screen is not. | ware) installed in printer. | call a service technician. | |
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Printer locks up when run- | Normally caused by some hard- | Restart printer. If symptom persists | |
ning the | ware failure. Display screen will | ||
call a service technician. | |||
Test. | describe the cause. | ||
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ERROR CONDITION | For thermal transfer mode: Ribbon | Load ribbon correctly. See “Ribbon | |
RIBBON OUT | not loaded or incorrectly loaded. | Loading” on page 19. | |
Printer stops and Error light | Ribbon Sensor not sensing ribbon | Perform “Media and Ribbon Sensor | |
flashes. | that is loaded correctly. | Calibration” on page 38. | |
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Zebra XiII Printer User’s Guide | 63 |