Table 6. Troubleshooting (Continued)
Symptom | Diagnosis | Action | |
| For direct thermal mode: | Remove ribbon. | |
WARNING | Ribbon is loaded. | ||
| |||
RIBBON IN |
|
| |
| Load ribbon and recalibrate printer. | ||
|
| ||
Error light flashes. | For thermal transfer mode: |
| |
Make sure that the snap plate is in | |||
|
| place and clean. | |
|
|
| |
| No media loaded or incorrectly | Load media correctly. “Rewind | |
ERROR CONDITION | loaded. | Mode Media Loading” on page 12 | |
|
| ||
| Check position and sensitivity of | ||
PAPER OUT | Misadjusted media sensor. | ||
| media sensors. | ||
Printer stops and Error light |
| ||
|
| ||
Printer set for |
| ||
flashes. | Load proper media or reset printer | ||
media but continuous media was | |||
| for current media type. | ||
| loaded. | ||
|
| ||
|
|
| |
ERROR CONDITION | Printhead is not fully closed. | Close printhead completely. | |
|
| ||
| Set the head resistor value to match | ||
HEAD OPEN | Printhead Resistor value not set cor- | ||
| the head resistance value printed on | ||
Printer stops and Error light | rectly. | ||
the printhead. See page 46. | |||
flashes. |
| ||
|
| ||
Printhead Open sensor not working. | Call a service technician. | ||
| |||
|
|
| |
|
| Allow printer to cool. Printing | |
| Printhead is overheated. | resumes automatically when the | |
WARNING | printhead element cools to operating | ||
| |||
HEAD TOO HOT |
| temperature. | |
|
|
| |
Printer stops and Error light | Printhead is dirty. | Clean the printhead. See page 56. | |
flashes. | Printhead Resistor value not set cor- | Set the head resistor value to match | |
| the head resistance value printed on | ||
| rectly. | ||
| the printhead. See page 46. | ||
|
| ||
|
|
| |
|
| Printing continues while printhead | |
|
| heats up. If error remains, environ- | |
WARNING | Printhead is not hot enough. | ment may be too cold for proper | |
| printing. Relocate printer to warmer | ||
HEAD COLD |
| ||
| area. | ||
|
| ||
Error light flashes. |
|
| |
Printhead Resistor value not set cor- | Set the head resistor value to match | ||
| |||
| the head resistance value printed on | ||
| rectly. | ||
| the printhead. See page 46. | ||
|
| ||
|
|
|
64 | Zebra XiII Printer User’s Guide |