Support Services

Extended Factory Service Agreement

The Extended Factory Service Agreement covers all parts and labor required to assure optimum performance (with the exception of printheads). All Zebra equipment returned for service under this agreement undergoes a complete preventive maintenance check-up at no additional charge.

Return shipping charges, via UPS Ground from Zebra, are also covered. Five working days are normally required for repair and return processing. Optional Expedited Service is also available for a nominal fee.

Customer Shipping Option If you can realize cost savings by utilizing your own carriers for round-trip shipment of your Zebra equipment, Zebra offers the Customer Shipping Option, giving you complete control over the method and price of transporting your equipment.

Third Party Support and Maintenance

Zebra Solution Center and

National Sales and Service Center Support

Our ZSC and NSSC business partners offer Zebra-approved third-party maintenance programs. Both on-site and depot repair programs may be available, depending upon the organization. Contact our Technical Support staff for more information on the ZSC for your region.

Wang Customer Services Division

Zebra Technologies’ Authorized N ational Service Supplier provides on-site maintenance of the complete line of Zebra printers. Wang and Zebra work together to provide the TotalCare™ Service Program for our customers. TotalCare is a comprehensive package of support services designed specifically for the Zebra line of printer products.

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Zebra XiII Printer User’s Guide