Support Services

On-site training and custom courses are available. Class content can be customized and schedules developed upon request to address your organiza- tion’s specific needs. For customized or on-site courses, tuition fees depend on course length and topics covered.

In addition to operation and maintenance courses, Zebra offers two unique courses: “Bar Codes at Work” and “Labeling”. “Bar Codes at Work” is designed to improve the thermal printing and bar code knowledge base of many of our users and technicians. “Labeling” provides the technician, end- user, and programmer with the tools and techniques necessary to effectively produce labeling solutions.

Operation and Maintenance Courses

Each operation and maintenance course first introduces the student to various bar code concepts and terminology. Topics include direct thermal/ther- mal transfer printing, continuous and non-continuous media, thin-film thermal printheads, and serial and parallel communication interfaces.

After completing this introductory material, the student focuses on printer setup and configuration. Each student sets up a printer, exercises its self-test diagnostics, and performs the preventive maintenance procedures required to insure trouble-free operation. Mechanical and electrical operations are detailed through the disassembly and reassembly of the printer. Printer options are installed and adjusted. Critical checks and alignments important to the proper operation of the printer, such as media and ribbon sensor sen- sitivity, spindle maintenance and adjustments, printhead replacement, and print quality alignments are discussed and performed by the students. Troubleshooting techniques and common faults are described and reviewed through hands-on exercises. To assist in troubleshooting communications- related problems, an introduction to the Zebra Programming Language® (ZPL® and ZPL II® ) is provided. Students review the general structure of ZPL, interface computers to the Zebra printers, and follow a series of exercises which lead them through the steps necessary to create and print labels.

Zebra printer courses may be taken separately or bundled together to cover printer families. The following table shows the course offerings currently available.

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Zebra XiII Printer User’s Guide