Troubleshooting and Diagnostics

Table 6. Troubleshooting (Continued)

Symptom

Diagnosis

Action

 

Media was pulled when motor was

Recalibrate the printer.

 

not moving.

Misregistration and mis-

 

 

 

In Rewind or Peel-Off mode:

Load media correctly for rewind or

print of 1 to 3 labels.

printer was calibrated without

peel-off modes. See “Rewind Mode

 

 

media properly installed.

Media Loading” on page 12.

 

 

 

Truncated printing, no

 

Reduce the size of the format or

printing, or Feed key oper-

Label format is larger than available

contact your sales representative for

ates incorrectly while using

memory.

information on memory upgrades.

non-continuous media.

 

 

 

 

 

 

Label jam in rear area of

Snap Plate needs cleaning.

Call a service technician.

printhead.

 

 

 

 

 

Missing characters or parts

 

Run the Power-On Self Test. If

of characters on the front

Display screen may be bad.

problem persists, call a service tech-

panel display screen.

 

nician.

 

 

 

Printed label feeds out and

Printer set for Cutter mode with no

Set correct print mode. See “Select-

then backfeeds immediately

Cutter installed.

ing Print Mode” on page 35.

to rest under the printhead.

 

 

 

 

 

 

 

Enter the Configuration mode. Set

Changes in configuration

Parameters are set incorrectly.

parameters correctly and save per-

 

manently. Refer to Chapter 2.

parameter settings did not

 

 

 

If problem continues, there may be

 

take affect.

 

a problem with the Main Logic

Call a service technician.

 

 

Board.

 

 

 

 

 

 

Print a Communications Diagnostic

 

Communications parameters are

label. Check for Format or Overrun

 

incorrect.

Errors. Reset Communication

 

 

Parameters (see page 42).

 

 

 

A label format was sent to

 

Set the characters in the printer to

the printer but not recog-

 

match the label format. See “Select-

nized.

Prefix and delimiter characters set

ing Prefix and Delimiter Characters”

 

in printer do not match the ones

on page 42.

 

used in the label format.

If the problem continues, check the

 

 

ZPL II format for changed ^CC,

 

 

^CT, and ^CD commands.

 

 

 

Zebra XiII Printer User’s Guide

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