Troubleshooting and Diagnostics

Table 6. Troubleshooting (Continued)

Symptom

Diagnosis

Action

 

Ribbon fed through machine incor-

See “Ribbon Loading” on page 19.

 

rectly.

 

 

 

 

 

 

 

Set darkness to the lowest setting

 

Incorrect darkness setting.

possible for good print quality. See

 

 

“Setting the Darkness” on page 34.

 

 

 

 

Incorrect printhead pressure or bal-

Set the pressure to the minimum

 

needed. See “Adjustments” on

 

ance.

 

page 61.

 

 

 

 

 

 

Media not feeding properly; it is

Make sure that the media is snug by

 

“walking” from side to side.

adjusting the Media Guides.

 

 

 

 

Strip Plate needs adjusting.

 

 

 

 

 

Roller under Printhead needs

 

Wrinkled ribbon.

realigning.

 

 

 

Ribbon Supply tension needs

 

 

 

 

adjusting.

 

 

 

 

 

Printhead Shaft needs adjusting

 

 

using the Wear Plate.

 

 

 

 

 

Printhead needs realigning with

Call a service technician.

 

Platen Roller.

 

 

 

 

 

 

Ribbon Take-Up tension needs

 

 

adjusting to the minimum value.

 

 

 

 

 

Three-point mount for Ribbon Sup-

 

 

ply Spindle needs adjusting. (Not

 

 

applicable to the 220XiII printer.)

 

 

 

 

 

Ribbon supply core slipping; spin-

 

 

dle blades need adjusting.

 

 

 

 

Light vertical lines approxi-

 

Clean the printhead and/or ribbon

mately 0.005” wide running

Dirty printhead or ribbon rollers.

rollers. See page 57.

through all labels.

 

 

 

 

 

 

 

Toggle pressure needs adjustment.

See “Toggle Adjustment” on

Light printing or no print-

page 61.

 

ing on the left or right side

Printhead angle needs adjusting

 

of the label.

using the Wear Plate adjustment

Call a service technician.

 

procedure.

 

 

 

 

Short printed lines at 45° to

 

Reduce toggle pressure. See “Tog-

label edge on left or right

Too much toggle pressure.

gle Adjustment” on page 61.

side of label.

 

 

 

 

 

 

66

Zebra XiII Printer User’s Guide