Solution Software troubleshooting | HP 1320TN, 1320NW manual

USB problems (continued)

Symptom

A USB-connected HP LaserJet printer does not appear in the Chooser.

Possible cause

This problem is caused by either a software or hardware component.

The LaserWriter driver does not display USB devices in the Chooser.

Solution

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify if your Macintosh has Mac OS 8.6 or later.

Hardware troubleshooting

●Check that the printer is turned on.

●Verify that the USB cable is properly connected.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

●Check to see if there are more than two non- powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note

The iMac keyboard is a non- powered USB hub.

For the HP LaserJet 1320 series printer, use the Apple Desktop utility to set up the printer.

ENWW	Common Macintosh problems 95

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HP 1320TN, 1320NW manual Solution Software troubleshooting, Hardware troubleshooting

Contents

Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Vii Appendix E Service and support Viii Printer basics Where to look for more information Quick access to more informationWWW links for drivers, software, and support User guide links Printer configurations Hp LaserJet 1160 printerHp LaserJet 1320 printer Hp LaserJet 1320n printer Hp LaserJet 1320tn printerHp LaserJet 1320nw printer Walk around Printer control panel Media paths Single-sheet priority input slot TrayMain input tray Tray Straight-through output path Output bin Print cartridge access To install a printer driver for Windows NT Installing printer softwarePrinter software Supported operating systems Printer Properties driver To install printer software for all other operating systems Print setting priorities To access the printer Properties online helpPrinter Properties online help Printer drivers Software for WindowsAvailable printer drivers Hp toolbox Embedded Web server Accessing the printer driver Mac OS X v10.1 and later Accessing the printer driver Mac OS 9.1 and laterSoftware for Macintosh computers Hp LaserJet 1320 series printer Select HP LaserJet 1320 printer Click Auto Setup Accessing the printer driver Mac OSPostScript Printer Description files PPDs Launch the Desktop Printer Utility Supported media sizes Printer media specifications Printer connections USB connections Connecting the USB cable Parallel connections Connecting the parallel cable Networking options Network connections Connecting to the network Install the printer softwareConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Network Configuration ConfigurationPrinter information pages Demo Supported browsers Using the hp toolboxTo view hp toolbox on Windows To view hp toolbox on Mac Hp toolbox sections Troubleshooting tabOther links Status tab Advanced Printer Settings window Alerts tabDocumentation tab Settings tab Network windowInformation tab To open the embedded Web server Using the embedded Web server Settings tab Information tabNetworking tab Other links Wireless printing BluetoothIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Mode Purpose and media Optimizing print quality for media typesDriver print modes Symptom Problem with paper Guidelines for using mediaSolution Paper Transparencies LabelsEnvelopes Label construction Envelope construction Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Letterhead and preprinted forms Card stock and heavy mediaEnvelope storage Card stock construction Enww HP media Choosing paper and other mediaMedia to avoid Media that may damage the printer Choosing paper and other media Sheet input tray Tray 2 or optional Tray Loading media into the input trays Printing an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww Windows Automatic two-sided printing duplexMac OS On the Finishing tab, select Print On Both Sides On the To menu, select Installed Click OK Manual two-sided printing using the top output bin WindowsStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1320 series printer Mac OS 9 HP LaserJet 1160 printer Checked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the print cartridge area Cleaning the printer Cleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Is the printer set up correctly? Finding the solutionIs the Ready light on? Can you print a demo page? Is the print quality acceptable? Is the printer communicating with the computer?Does the printed page look like you expected? Contact HP support Light status legend Status light patternsControl panel light message Light status State of the printer Initialization/Startup Light status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Accessory error indicators Light status State of the printer Action Wireless DisabledAccessory error Ready light Go light Problems in the Chooser Common Macintosh problemsSymptom Possible cause Solution USB problems Printing errors Hardware troubleshooting Solution Software troubleshooting Symptom Possible cause Solution OS X problems PS errors Troubleshooting PostScript PS errors Paper handling problems Paper jamPrint is skewed crooked Printer curled the media Printer does not pull media from the media input trayPrinted media does not exit to the correct path Print job is extremely slow Printed page is different than what appeared on screen Garbled, incorrect, or incomplete textMissing graphics or text, or blank pages Graphics quality Format is different than on another printer Printer software problems Printer software problemsProblem Improving print quality Light print or fadedToner specks Dropouts Vertical linesGray background Toner smear Loose tonerVertical repetitive defects Misformed characters SkewCurl or wave Toner scatter outline Wrinkles or creases Print cartridge area Clearing jams Clearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Click the Entire Contents link Wired network setup problemsolving Wired network setup problemsolving Enww 123 Printer specifications Environmental specifications HP LaserJet 1160 printer Acoustic emissionsHP LaserJet 1320 printer HP LaserJet 1320n printer Electrical specifications HP LaserJet 1320nw printer Depth 352 mm 13.9 inches Physical specifications PCL Printer capacities and ratings Memory specifications USB Port availability Enww FCC compliance Regulatory information Product Options Declaration of Conformity statements Declaration of Conformity statements Regulatory statements Laser safety statementCanadian DOC regulations Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Environmental product stewardship program HP LaserJet printing supplies Material restrictionsRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Hewlett-Packard limited warranty statement Warranty and licensing Appendix C Warranty and licensing HP Software License Terms Hewlett-Packard software license agreement Limited warranty for print cartridge life 147 HP parts and accessories Ordering information Ordering supplies and accessoriesDescription or use Order number Description or use Order number 10/100 networking and wireless print servers Hp LaserJet 1160 and hp LaserJet 1320 series printerItem and description Order number HP policy on non-HP print cartridges Using HP print cartridgesStoring print cartridges Print cartridge life expectancy Redistributing toner Changing the print cartridge Hot water sets toner into the fabric Installing a memory Dimm HP LaserJet 1320 series printer DIMMs memory or fontOnly Enww Enww Removing a Dimm Testing the Dimm installation Store the Dimm in an antistatic bag Enww 161 Service and support Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Index Symbols/Numerics Enww Enww Enww USB Enww Page Q5927-90913