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HP 1320TN, 1320NW manual Solution Software troubleshooting, Hardware troubleshooting

Models: 1320TN 1320 1320N 1320NW

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Page 105

USB problems (continued)

Symptom

A USB-connected HP LaserJet printer does not appear in the Chooser.

Possible cause

This problem is caused by either a software or hardware component.

The LaserWriter driver does not display USB devices in the Chooser.

Solution

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify if your Macintosh has Mac OS 8.6 or later.

Hardware troubleshooting

●Check that the printer is turned on.

●Verify that the USB cable is properly connected.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

●Check to see if there are more than two non- powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note

The iMac keyboard is a non- powered USB hub.

For the HP LaserJet 1320 series printer, use the Apple Desktop utility to set up the printer.

ENWW	Common Macintosh problems 95

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HP 1320TN, 1320NW manual Solution Software troubleshooting, Hardware troubleshooting

Contents

Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Vii Appendix E Service and supportViii Printer basics Where to look for more information Quick access to more informationWWW links for drivers, software, and support User guide linksPrinter configurations Hp LaserJet 1160 printerHp LaserJet 1320 printer Hp LaserJet 1320n printer Hp LaserJet 1320tn printerHp LaserJet 1320nw printer Walk around Printer control panel Media paths Single-sheet priority input slot TrayMain input tray Tray Straight-through output path Output bin Print cartridge access To install a printer driver for Windows NT Installing printer softwarePrinter software Supported operating systemsPrinter Properties driver To install printer software for all other operating systemsPrint setting priorities To access the printer Properties online helpPrinter Properties online help Printer drivers Software for WindowsAvailable printer drivers Hp toolboxEmbedded Web server Accessing the printer driver Mac OS X v10.1 and later Accessing the printer driver Mac OS 9.1 and laterSoftware for Macintosh computers Hp LaserJet 1320 series printerSelect HP LaserJet 1320 printer Click Auto Setup Accessing the printer driver Mac OSPostScript Printer Description files PPDs Launch the Desktop Printer UtilitySupported media sizes Printer media specificationsPrinter connections USB connections Connecting the USB cableParallel connections Connecting the parallel cableNetworking options Network connectionsConnecting to the network Install the printer softwareConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Network Configuration ConfigurationPrinter information pages DemoSupported browsers Using the hp toolboxTo view hp toolbox on Windows To view hp toolbox on MacHp toolbox sections Troubleshooting tabOther links Status tabAdvanced Printer Settings window Alerts tabDocumentation tab Settings tab Network windowInformation tab To open the embedded Web server Using the embedded Web serverSettings tab Information tabNetworking tab Other links Wireless printing BluetoothIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Mode Purpose and media Optimizing print quality for media typesDriver print modes Symptom Problem with paper Guidelines for using mediaSolution PaperTransparencies LabelsEnvelopes Label constructionEnvelope construction Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Letterhead and preprinted forms Card stock and heavy mediaEnvelope storage Card stock constructionEnww HP media Choosing paper and other mediaMedia to avoid Media that may damage the printerChoosing paper and other media Sheet input tray Tray 2 or optional Tray Loading media into the input traysPrinting an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww Windows Automatic two-sided printing duplexMac OS On the Finishing tab, select Print On Both SidesOn the To menu, select Installed Click OK Manual two-sided printing using the top output bin WindowsStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1320 series printer Mac OS 9 HP LaserJet 1160 printerChecked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the print cartridge area Cleaning the printerCleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Is the printer set up correctly? Finding the solutionIs the Ready light on? Can you print a demo page?Is the print quality acceptable? Is the printer communicating with the computer?Does the printed page look like you expected? Contact HP support Light status legend Status light patternsControl panel light message Light status State of the printer Initialization/StartupLight status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Accessory error indicators Light status State of the printer Action Wireless DisabledAccessory error Ready light Go light Problems in the Chooser Common Macintosh problemsSymptom Possible cause SolutionUSB problems Printing errorsHardware troubleshooting Solution Software troubleshootingSymptom Possible cause Solution OS X problemsPS errors Troubleshooting PostScript PS errorsPaper handling problems Paper jamPrint is skewed crooked Printer curled the media Printer does not pull media from the media input trayPrinted media does not exit to the correct path Print job is extremely slowPrinted page is different than what appeared on screen Garbled, incorrect, or incomplete textMissing graphics or text, or blank pages Graphics quality Format is different than on another printerPrinter software problems Printer software problemsProblem Improving print quality Light print or fadedToner specks Dropouts Vertical linesGray background Toner smear Loose tonerVertical repetitive defects Misformed characters SkewCurl or wave Toner scatter outline Wrinkles or creasesPrint cartridge area Clearing jamsClearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Click the Entire Contents link Wired network setup problemsolvingWired network setup problemsolving Enww 123 Printer specificationsEnvironmental specifications HP LaserJet 1160 printer Acoustic emissionsHP LaserJet 1320 printer HP LaserJet 1320n printerElectrical specifications HP LaserJet 1320nw printer Depth 352 mm 13.9 inches Physical specificationsPCL Printer capacities and ratingsMemory specifications USB Port availabilityEnww FCC compliance Regulatory informationProduct Options Declaration of Conformity statementsDeclaration of Conformity statements Regulatory statements Laser safety statementCanadian DOC regulations Korean EMI statementLaserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for FinlandEnvironmental product stewardship program HP LaserJet printing supplies Material restrictionsRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Hewlett-Packard limited warranty statement Warranty and licensingAppendix C Warranty and licensing HP Software License Terms Hewlett-Packard software license agreementLimited warranty for print cartridge life 147 HP parts and accessoriesOrdering information Ordering supplies and accessoriesDescription or use Order numberDescription or use Order number 10/100 networking and wireless print servers Hp LaserJet 1160 and hp LaserJet 1320 series printerItem and description Order number HP policy on non-HP print cartridges Using HP print cartridgesStoring print cartridges Print cartridge life expectancyRedistributing toner Changing the print cartridge Hot water sets toner into the fabric Installing a memory Dimm HP LaserJet 1320 series printer DIMMs memory or fontOnly Enww Enww Removing a Dimm Testing the Dimm installationStore the Dimm in an antistatic bag Enww 161 Service and supportHardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Index Symbols/NumericsEnww Enww Enww USB Enww Page Q5927-90913