Service and support, 161 | HP 1320NW, 1320TN instruction

E Service and support

This appendix provides information on the following topics:

●Hardware service

●Extended warranty

●Guidelines for repacking the printer

●How to contact HP

ENWW

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HP 1320NW, 1320TN manual Service and support, 161

Contents

Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Vii Appendix E Service and support Viii Printer basics User guide links Quick access to more informationWhere to look for more information WWW links for drivers, software, and support Printer configurations Hp LaserJet 1160 printerHp LaserJet 1320 printer Hp LaserJet 1320n printer Hp LaserJet 1320tn printerHp LaserJet 1320nw printer Walk around Printer control panel Media paths Single-sheet priority input slot TrayMain input tray Tray Straight-through output path Output bin Print cartridge access Supported operating systems Installing printer softwareTo install a printer driver for Windows NT Printer software Printer Properties driver To install printer software for all other operating systems Print setting priorities To access the printer Properties online helpPrinter Properties online help Hp toolbox Software for WindowsPrinter drivers Available printer drivers Embedded Web server Hp LaserJet 1320 series printer Accessing the printer driver Mac OS 9.1 and laterAccessing the printer driver Mac OS X v10.1 and later Software for Macintosh computers Launch the Desktop Printer Utility Accessing the printer driver Mac OSSelect HP LaserJet 1320 printer Click Auto Setup PostScript Printer Description files PPDs Supported media sizes Printer media specifications Printer connections USB connections Connecting the USB cable Parallel connections Connecting the parallel cable Networking options Network connections Connecting to the network Install the printer softwareConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Demo ConfigurationNetwork Configuration Printer information pages To view hp toolbox on Mac Using the hp toolboxSupported browsers To view hp toolbox on Windows Status tab Troubleshooting tabHp toolbox sections Other links Advanced Printer Settings window Alerts tabDocumentation tab Settings tab Network windowInformation tab To open the embedded Web server Using the embedded Web server Settings tab Information tabNetworking tab Other links Wireless printing BluetoothIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Mode Purpose and media Optimizing print quality for media typesDriver print modes Paper Guidelines for using mediaSymptom Problem with paper Solution Label construction LabelsTransparencies Envelopes Envelope construction Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Card stock construction Card stock and heavy mediaLetterhead and preprinted forms Envelope storage Enww Media that may damage the printer Choosing paper and other mediaHP media Media to avoid Choosing paper and other media Sheet input tray Tray 2 or optional Tray Loading media into the input trays Printing an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww On the Finishing tab, select Print On Both Sides Automatic two-sided printing duplexWindows Mac OS On the To menu, select Installed Click OK Manual two-sided printing using the top output bin WindowsStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1320 series printer Mac OS 9 HP LaserJet 1160 printer Checked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the print cartridge area Cleaning the printer Cleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Can you print a demo page? Finding the solutionIs the printer set up correctly? Is the Ready light on? Is the print quality acceptable? Is the printer communicating with the computer?Does the printed page look like you expected? Contact HP support Light status State of the printer Initialization/Startup Status light patternsLight status legend Control panel light message Light status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Accessory error indicators Light status State of the printer Action Wireless DisabledAccessory error Ready light Go light Possible cause Solution Common Macintosh problemsProblems in the Chooser Symptom USB problems Printing errors Hardware troubleshooting Solution Software troubleshooting Symptom Possible cause Solution OS X problems PS errors Troubleshooting PostScript PS errors Paper handling problems Paper jamPrint is skewed crooked Print job is extremely slow Printer does not pull media from the media input trayPrinter curled the media Printed media does not exit to the correct path Printed page is different than what appeared on screen Garbled, incorrect, or incomplete textMissing graphics or text, or blank pages Graphics quality Format is different than on another printer Printer software problems Printer software problemsProblem Improving print quality Light print or fadedToner specks Dropouts Vertical linesGray background Toner smear Loose tonerVertical repetitive defects Misformed characters SkewCurl or wave Toner scatter outline Wrinkles or creases Print cartridge area Clearing jams Clearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Click the Entire Contents link Wired network setup problemsolving Wired network setup problemsolving Enww 123 Printer specifications Environmental specifications HP LaserJet 1320n printer Acoustic emissionsHP LaserJet 1160 printer HP LaserJet 1320 printer Electrical specifications HP LaserJet 1320nw printer Depth 352 mm 13.9 inches Physical specifications PCL Printer capacities and ratings Memory specifications USB Port availability Enww FCC compliance Regulatory information Product Options Declaration of Conformity statements Declaration of Conformity statements Korean EMI statement Laser safety statementRegulatory statements Canadian DOC regulations Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Environmental product stewardship program HP LaserJet printing supplies Material restrictionsRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Hewlett-Packard limited warranty statement Warranty and licensing Appendix C Warranty and licensing HP Software License Terms Hewlett-Packard software license agreement Limited warranty for print cartridge life 147 HP parts and accessories Order number Ordering supplies and accessoriesOrdering information Description or use Description or use Order number 10/100 networking and wireless print servers Hp LaserJet 1160 and hp LaserJet 1320 series printerItem and description Order number Print cartridge life expectancy Using HP print cartridgesHP policy on non-HP print cartridges Storing print cartridges Redistributing toner Changing the print cartridge Hot water sets toner into the fabric Installing a memory Dimm HP LaserJet 1320 series printer DIMMs memory or fontOnly Enww Enww Removing a Dimm Testing the Dimm installation Store the Dimm in an antistatic bag Enww 161 Service and support Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Index Symbols/Numerics Enww Enww Enww USB Enww Page Q5927-90913