Printer software problems, Problem | HP 1320NW, 1320TN specification

Printer software problems

Printer software problems

Problem

A printer driver for the HP LaserJet 1160 or HP LaserJet 1320 printer is not visible in the Printer folder

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

Return to Finding the solution.

Solution

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet 1160 or HP LaserJet 1320, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

Note

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

●Try plugging the USB cable into a different USB port on the PC.

●If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard.

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet 1160 or HP LaserJet 1320, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

Note

Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.

●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

●If necessary, run the Disk Defragmenter, and reinstall the printer software.

●Print a Configuration page from the control panel of the printer, and verify the printer functionality.

●Verify that all of the cables are properly seated and within specifications. This includes the USB, parallel, network, and power cables. Try a new cable.

102 Chapter 6 Problemsolving

ENWW

Image 112

HP 1320NW, 1320TN manual Printer software problems, Problem

Contents

Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Appendix E Service and support Vii Viii Printer basics Quick access to more information Where to look for more informationWWW links for drivers, software, and support User guide links Hp LaserJet 1160 printer Printer configurationsHp LaserJet 1320 printer Hp LaserJet 1320tn printer Hp LaserJet 1320n printerHp LaserJet 1320nw printer Walk around Printer control panel Single-sheet priority input slot Tray Media pathsMain input tray Tray Straight-through output path Output bin Print cartridge access Installing printer software To install a printer driver for Windows NTPrinter software Supported operating systems To install printer software for all other operating systems Printer Properties driver To access the printer Properties online help Print setting prioritiesPrinter Properties online help Software for Windows Printer driversAvailable printer drivers Hp toolbox Embedded Web server Accessing the printer driver Mac OS 9.1 and later Accessing the printer driver Mac OS X v10.1 and laterSoftware for Macintosh computers Hp LaserJet 1320 series printer Accessing the printer driver Mac OS Select HP LaserJet 1320 printer Click Auto SetupPostScript Printer Description files PPDs Launch the Desktop Printer Utility Printer media specifications Supported media sizes Printer connections Connecting the USB cable USB connections Connecting the parallel cable Parallel connections Network connections Networking options Install the printer software Connecting to the networkConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Configuration Network ConfigurationPrinter information pages Demo Using the hp toolbox Supported browsersTo view hp toolbox on Windows To view hp toolbox on Mac Troubleshooting tab Hp toolbox sectionsOther links Status tab Alerts tab Advanced Printer Settings windowDocumentation tab Network window Settings tabInformation tab Using the embedded Web server To open the embedded Web server Information tab Settings tabNetworking tab Other links Bluetooth Wireless printingIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Optimizing print quality for media types Mode Purpose and mediaDriver print modes Guidelines for using media Symptom Problem with paperSolution Paper Labels TransparenciesEnvelopes Label construction Envelopes with double-side seams Envelope constructionEnvelopes with adhesive strips or flaps Card stock and heavy media Letterhead and preprinted formsEnvelope storage Card stock construction Enww Choosing paper and other media HP mediaMedia to avoid Media that may damage the printer Choosing paper and other media Loading media into the input trays Sheet input tray Tray 2 or optional Tray Printing an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww Automatic two-sided printing duplex WindowsMac OS On the Finishing tab, select Print On Both Sides On the To menu, select Installed Click OK Windows Manual two-sided printing using the top output binStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1160 printer Mac OS 9 HP LaserJet 1320 series printer Checked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the printer Cleaning the print cartridge area Cleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Finding the solution Is the printer set up correctly?Is the Ready light on? Can you print a demo page? Is the printer communicating with the computer? Is the print quality acceptable?Does the printed page look like you expected? Contact HP support Status light patterns Light status legendControl panel light message Light status State of the printer Initialization/Startup Light status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Light status State of the printer Action Wireless Disabled Accessory error indicatorsAccessory error Ready light Go light Common Macintosh problems Problems in the ChooserSymptom Possible cause Solution Printing errors USB problems Solution Software troubleshooting Hardware troubleshooting OS X problems Symptom Possible cause Solution Troubleshooting PostScript PS errors PS errors Paper jam Paper handling problemsPrint is skewed crooked Printer does not pull media from the media input tray Printer curled the mediaPrinted media does not exit to the correct path Print job is extremely slow Garbled, incorrect, or incomplete text Printed page is different than what appeared on screenMissing graphics or text, or blank pages Format is different than on another printer Graphics quality Printer software problems Printer software problemsProblem Light print or faded Improving print qualityToner specks Vertical lines DropoutsGray background Loose toner Toner smearVertical repetitive defects Skew Misformed charactersCurl or wave Wrinkles or creases Toner scatter outline Clearing jams Print cartridge area Clearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Wired network setup problemsolving Click the Entire Contents link Wired network setup problemsolving Enww Printer specifications 123 Environmental specifications Acoustic emissions HP LaserJet 1160 printerHP LaserJet 1320 printer HP LaserJet 1320n printer Electrical specifications HP LaserJet 1320nw printer Physical specifications Depth 352 mm 13.9 inches Printer capacities and ratings PCL Memory specifications Port availability USB Enww Regulatory information FCC compliance Declaration of Conformity statements Product Options Declaration of Conformity statements Laser safety statement Regulatory statementsCanadian DOC regulations Korean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Environmental product stewardship program Material restrictions HP LaserJet printing suppliesRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Warranty and licensing Hewlett-Packard limited warranty statement Appendix C Warranty and licensing Hewlett-Packard software license agreement HP Software License Terms Limited warranty for print cartridge life HP parts and accessories 147 Ordering supplies and accessories Ordering informationDescription or use Order number Description or use Order number Hp LaserJet 1160 and hp LaserJet 1320 series printer 10/100 networking and wireless print serversItem and description Order number Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancy Redistributing toner Changing the print cartridge Hot water sets toner into the fabric DIMMs memory or font Installing a memory Dimm HP LaserJet 1320 series printerOnly Enww Enww Testing the Dimm installation Removing a Dimm Store the Dimm in an antistatic bag Enww Service and support 161 Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Symbols/Numerics Index Enww Enww Enww USB Enww Page Q5927-90913