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HP 1320NW, 1320TN manual Printer software problems, Problem

Models: 1320TN 1320 1320N 1320NW

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Printer software problems

Printer software problems

Problem

A printer driver for the HP LaserJet 1160 or HP LaserJet 1320 printer is not visible in the Printer folder

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

Return to Finding the solution.

Solution

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet 1160 or HP LaserJet 1320, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

Note

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

●Try plugging the USB cable into a different USB port on the PC.

●If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard.

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet 1160 or HP LaserJet 1320, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on.

Note

Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.

●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

●If necessary, run the Disk Defragmenter, and reinstall the printer software.

●Print a Configuration page from the control panel of the printer, and verify the printer functionality.

●Verify that all of the cables are properly seated and within specifications. This includes the USB, parallel, network, and power cables. Try a new cable.

102 Chapter 6 Problemsolving

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HP 1320NW, 1320TN manual Printer software problems, Problem

Contents

Use Page User Guide Page Table of contents Managing the printer Maintenance Appendix a Printer specifications Appendix E Service and support ViiViii Printer basics Quick access to more information Where to look for more informationWWW links for drivers, software, and support User guide linksHp LaserJet 1160 printer Printer configurationsHp LaserJet 1320 printer Hp LaserJet 1320tn printer Hp LaserJet 1320n printerHp LaserJet 1320nw printer Walk around Printer control panel Single-sheet priority input slot Tray Media pathsMain input tray Tray Straight-through output path Output bin Print cartridge access Installing printer software To install a printer driver for Windows NTPrinter software Supported operating systemsTo install printer software for all other operating systems Printer Properties driverTo access the printer Properties online help Print setting prioritiesPrinter Properties online help Software for Windows Printer driversAvailable printer drivers Hp toolboxEmbedded Web server Accessing the printer driver Mac OS 9.1 and later Accessing the printer driver Mac OS X v10.1 and laterSoftware for Macintosh computers Hp LaserJet 1320 series printerAccessing the printer driver Mac OS Select HP LaserJet 1320 printer Click Auto SetupPostScript Printer Description files PPDs Launch the Desktop Printer UtilityPrinter media specifications Supported media sizesPrinter connections Connecting the USB cable USB connectionsConnecting the parallel cable Parallel connectionsNetwork connections Networking optionsInstall the printer software Connecting to the networkConnect the printer to the network Print a Network Configuration Wireless connections Enww Managing the printer Configuration Network ConfigurationPrinter information pages DemoUsing the hp toolbox Supported browsersTo view hp toolbox on Windows To view hp toolbox on MacTroubleshooting tab Hp toolbox sectionsOther links Status tabAlerts tab Advanced Printer Settings windowDocumentation tab Network window Settings tabInformation tab Using the embedded Web server To open the embedded Web serverInformation tab Settings tabNetworking tab Other links Bluetooth Wireless printingIeee 802.11b/g standard Printing tasks Manual feed Canceling a print job Understanding print quality settings Using EconoMode saves toner Optimizing print quality for media types Mode Purpose and mediaDriver print modes Guidelines for using media Symptom Problem with paperSolution PaperLabels TransparenciesEnvelopes Label constructionEnvelopes with double-side seams Envelope constructionEnvelopes with adhesive strips or flaps Card stock and heavy media Letterhead and preprinted formsEnvelope storage Card stock constructionEnww Choosing paper and other media HP mediaMedia to avoid Media that may damage the printerChoosing paper and other media Loading media into the input trays Sheet input tray Tray 2 or optional TrayPrinting an envelope Enww Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and card stock Enww Automatic two-sided printing duplex WindowsMac OS On the Finishing tab, select Print On Both SidesOn the To menu, select Installed Click OK Windows Manual two-sided printing using the top output binStraight Paper Path or Straight Paper Path is not checked Enww Mac OS 9 HP LaserJet 1160 printer Mac OS 9 HP LaserJet 1320 series printerChecked Mac OS 9 HP LaserJet 1160 printer Enww Enww Printing booklets Printing watermarks Enww Maintenance Cleaning the printer Cleaning the print cartridge areaCleaning the printer Cleaning the printer media path Changing the pickup roller Enww Enww Enww Enww Enww Cleaning the pickup roller Changing the printer separation pad Remove the screws Remove the separation pad Insert the new separation pad Replace the screws Maintenance Problemsolving Finding the solution Is the printer set up correctly?Is the Ready light on? Can you print a demo page?Is the printer communicating with the computer? Is the print quality acceptable?Does the printed page look like you expected? Contact HP support Status light patterns Light status legendControl panel light message Light status State of the printer Initialization/StartupLight status State of the printer Light status State of the printer Job Cancel Light status State of the printer Fatal Error Light status State of the printer Toner Low Light status State of the printer Action Wireless Disabled Accessory error indicatorsAccessory error Ready light Go light Common Macintosh problems Problems in the ChooserSymptom Possible cause SolutionPrinting errors USB problemsSolution Software troubleshooting Hardware troubleshootingOS X problems Symptom Possible cause SolutionTroubleshooting PostScript PS errors PS errorsPaper jam Paper handling problemsPrint is skewed crooked Printer does not pull media from the media input tray Printer curled the mediaPrinted media does not exit to the correct path Print job is extremely slowGarbled, incorrect, or incomplete text Printed page is different than what appeared on screenMissing graphics or text, or blank pages Format is different than on another printer Graphics qualityPrinter software problems Printer software problemsProblem Light print or faded Improving print qualityToner specks Vertical lines DropoutsGray background Loose toner Toner smearVertical repetitive defects Skew Misformed charactersCurl or wave Wrinkles or creases Toner scatter outlineClearing jams Print cartridge areaClearing jams Input trays Enww Enww Output bin Straight-through output path Enww Automatic two-sided printing duplexing path Enww Enww Enww Wired network setup problemsolving Click the Entire Contents linkWired network setup problemsolving Enww Printer specifications 123Environmental specifications Acoustic emissions HP LaserJet 1160 printerHP LaserJet 1320 printer HP LaserJet 1320n printerElectrical specifications HP LaserJet 1320nw printer Physical specifications Depth 352 mm 13.9 inchesPrinter capacities and ratings PCLMemory specifications Port availability USBEnww Regulatory information FCC complianceDeclaration of Conformity statements Product OptionsDeclaration of Conformity statements Laser safety statement Regulatory statementsCanadian DOC regulations Korean EMI statementLaser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatEnvironmental product stewardship program Material restrictions HP LaserJet printing suppliesRecycling returns Non-U.S. recycling returns For more information Material safety data sheet Enww Warranty and licensing Hewlett-Packard limited warranty statementAppendix C Warranty and licensing Hewlett-Packard software license agreement HP Software License TermsLimited warranty for print cartridge life HP parts and accessories 147Ordering supplies and accessories Ordering informationDescription or use Order numberDescription or use Order number Hp LaserJet 1160 and hp LaserJet 1320 series printer 10/100 networking and wireless print serversItem and description Order number Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancyRedistributing toner Changing the print cartridge Hot water sets toner into the fabric DIMMs memory or font Installing a memory Dimm HP LaserJet 1320 series printerOnly Enww Enww Testing the Dimm installation Removing a DimmStore the Dimm in an antistatic bag Enww Service and support 161Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Enww Symbols/Numerics IndexEnww Enww Enww USB Enww Page Q5927-90913