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Dell PP01L manual Resolving Other Technical Problems, Reinstalling Drivers and Utilities

Models: PP01L

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Resolving Other Technical Problems

GO TO T HE DE L L S UPP O RT W E BS ITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell.

E- MA IL DE LL — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell.

CON TA C T DE LL — If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for technical assistance (see page 103). See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell.

Reinstalling Drivers and Utilities

The Dell Drivers and Utilities CD for your computer contains drivers for operating systems that may not be on your computer. Verify that the driver you are loading is under your operating system subdirectory.

To reinstall drivers for optional devices such as wireless communications, DVD drives, and ZIP drives, see the software CD and documentation that came with those devices.

You can also access and download new drivers, system tools, and documentation from Dell’s technical support page at http://support.dell.com. For more information on using the operating system installed on your computer by Dell, see the operating system user’s guide that came with your computer.

NOTICE: Before you reinstall drivers, make sure that your computer is undocked.

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Dell PP01L manual Resolving Other Technical Problems, Reinstalling Drivers and Utilities

Contents

Solutions Guide W . d e l l . c o m s u p p o r t . d e l l . c o mHints, Notices, and Cautions Abbreviations and AcronymsContents Uninterruptible Power Supply Devices Setting Up the APR to Connect to a NetworkCo n t e n t s Program is designed for an earlier version Viewing the System Setup Screens 101 101122 Returning Items for Warranty Repair or Credit 118119 142Co n t e n t s Safety and EM C Ins tr uct ions Port abl e Computer s Safety and EMC Instructions Portable ComputersSafety Instructions GeneralSafety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions Air Travel Safety Instructions EMC InstructionsWhen Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s When Removing or Replacing Parts Protecting Against Electrostatic DischargeSafety and EMC Instr uc tions Port able Computer s Setting Up Parallel Printer Connecting a PrinterSe tting Up USB Printer Installing the Printer Driver USB connector on printer USB printer cableSetting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP OnlyWindows XP Turning Off the ComputerAbout the Module Bay Windows Me and WindowsSwapping Devices While Windows Is Running Swapping Devices While the Computer Is Turned OffMicrosoft Windows XP Microsoft Windows Me Enabling the Infrared SensorMicrosoft Windows Setting Up the Dolby Headphone Power Protection Devices Setting Up the APR to Connect to a NetworkSurge Protectors Uninterruptible Power Supply Devices Line ConditionersW . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Finding Solutions Sol ving Proble msSolv ing Proble ms Accessing Help Power Problems Error Messages Click the Change or Remove Program icon Windows XPClick Control Panel Click Add or Remove Programs Windows MeVideo and Display Problems If the display is blankClick Appearance and Themes If the display is difficult to readWindows Me and Windows If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers If only part of the display is readablePrinter Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Scanner Problems Double-clickPhone and ModemsTouch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive ProblemsIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot play a DVD movieIf you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writingUnder Error-checking, click Check Now Network ProblemsIf you have problems with a hard drive Windows XP and WindowsProgram crashes General Program ProblemsProgram stops responding Error messages appear Solid blue screen appearsMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer No operating system foundResolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System RestoreSolv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APRAudio line-out connector is on the side of the APR Eject/locking lever Locked position APR Controls and IndicatorsDocking the Computer LightEject/locking Undocking the ComputerLever Alignment rails Eject/locking lever Docking light Undock request button Adding Memory Monitor StandScrew Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Antenna cables Connectors on Computer Replacing the Hard DriveScrew Hard drive Returning a Hard Drive to Dell Hard drive Re placing Par tsAdding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i System Information SpecificationsMicroprocessor PC CardMemory Ports and ConnectorsPpe ndix Communications AudioDisplay XGA SXGA+ UxgaTouch Pad BatteryTrack Stick AC Adapter PhysicalEnvironmental 100 Ap pe nd iSystem Setup Screens Standard SettingsViewing the System Setup Screens Ppe ndix 101Dell Technical Support Policy U.S. Only Returning Items for Warranty Repair or Credit102 Ap pe nd i Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Website http//support.euro.dell.com Australia SydneyAustria Vienna BarbadosCayman Islands BruneiCanada North York, Ontario Chile SantiagoCzech Republic Prague ColombiaCosta Rica Denmark HorsholmHome and Small Business El SalvadorFinland Helsinki Website http//support.euro.dell.com CorporateIreland Cherrywood GuatemalaHong Kong 108 Ap pe nd iWebsite http//support.euro.dell.com Jamaica Ppe ndix 109Website http//support.jp.dell.com Korea Seoul 110 Ap pe nd iMalaysia Penang LuxembourgMacau Ppe ndix 111New Zealand Netherlands AntillesNetherlands Amsterdam NicaraguaPoland Warsaw PanamaPeru Portugal09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and PacificTaiwan Switzerland GenevaPpe ndix 115 Bracknell Trinidad/Tabago116 Ap pe nd i Ppe ndix 117 Venezuela Regulatory Information118 Ap pe nd i FCC Notices U.S. Only Class a Ppe ndix 119Modem Regulatory Information Class B120 Ap pe nd i Ppe ndix 121 Fax Branding Battery Disposal122 Ap pe nd i NOM Information Mexico Only Ppe ndix 123Información para NOM únicamente para México Limited Warranties and Return Policy124 Ap pe nd i One-Year Limited Warranty U.S. Only Ppe ndix 125126 Ap pe nd i Two-Year Limited Warranty U.S. Only Ppe ndix 127Limited Warranty Coverage During Year Two Limited Warranty Coverage During Year One128 Ap pe nd i General Provisions Ppe ndix 129Three-Year Limited Warranty U.S. Only 130 Ap pe nd iCoverage During Years Two and Three Coverage During Year OnePpe ndix 131 132 Ap pe nd i One-Year Limited Warranty Canada Only Ppe ndix 133134 Ap pe nd i Two-Year Limited Warranty Canada Only Ppe ndix 135136 Ap pe nd i Coverage During Year Two Ppe ndix 137Three-Year Limited Warranty Canada Only 138 Ap pe nd iPpe ndix 139 140 Ap pe nd i Ppe ndix 141 Total Satisfaction Return Policy U.S. and Canada Only 142 Ap pe nd iMaking a Claim GuaranteeExclusions Ppe ndix 143Limitation and Statutory Rights 144 Ap pe nd iD e Inde 145146