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Dell PP01L Returning Items for Warranty Repair or Credit, Dell Technical Support Policy U.S. Only

Models: PP01L

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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact numbers for your region.

2Include a copy of the invoice and a letter describing the reason for the return.

3Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit.

4Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

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Dell PP01L manual Returning Items for Warranty Repair or Credit, Dell Technical Support Policy U.S. Only, Ap pe nd i

Contents

Solutions Guide W . d e l l . c o m s u p p o r t . d e l l . c o mHints, Notices, and Cautions Abbreviations and AcronymsContents Setting Up the APR to Connect to a Network Uninterruptible Power Supply DevicesCo n t e n t s Program is designed for an earlier version Viewing the System Setup Screens 101 101122 Returning Items for Warranty Repair or Credit 118119 142Co n t e n t s Safety and EM C Ins tr uct ions Port abl e Computer s Safety and EMC Instructions Portable ComputersSafety Instructions GeneralSafety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions Air Travel Safety Instructions EMC InstructionsWhen Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s When Removing or Replacing Parts Protecting Against Electrostatic DischargeSafety and EMC Instr uc tions Port able Computer s Setting Up Connecting a Printer Parallel PrinterSe tting Up USB Printer Installing the Printer Driver USB connector on printer USB printer cableSetting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP OnlyWindows XP Turning Off the ComputerAbout the Module Bay Windows Me and WindowsSwapping Devices While the Computer Is Turned Off Swapping Devices While Windows Is RunningMicrosoft Windows XP Enabling the Infrared Sensor Microsoft Windows MeMicrosoft Windows Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network Power Protection DevicesSurge Protectors Uninterruptible Power Supply Devices Line ConditionersW . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Finding Solutions Sol ving Proble msSolv ing Proble ms Accessing Help Power Problems Error Messages Click the Change or Remove Program icon Windows XPClick Control Panel Click Add or Remove Programs Windows MeVideo and Display Problems If the display is blankIf the display is difficult to read Click Appearance and ThemesWindows Me and Windows If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers If only part of the display is readablePrinter Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Scanner Problems Double-clickPhone and ModemsTouch Pad or Mouse Problems External Keyboard Problems Drive Problems Unexpected CharactersIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot play a DVD movieIf you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writingUnder Error-checking, click Check Now Network ProblemsIf you have problems with a hard drive Windows XP and WindowsGeneral Program Problems Program crashesProgram stops responding Error messages appear Solid blue screen appearsMail Problems If Your Computer Gets WetIf You Drop or Damage Your Computer No operating system foundResolving Other Technical Problems Reinstalling Drivers and UtilitiesReinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System RestoreSolv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APRAudio line-out connector is on the side of the APR Eject/locking lever Locked position APR Controls and IndicatorsDocking the Computer LightUndocking the Computer Eject/lockingLever Alignment rails Eject/locking lever Docking light Undock request button Adding Memory Monitor StandScrew Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Antenna cables Connectors on Computer Replacing the Hard DriveScrew Hard drive Returning a Hard Drive to Dell Hard drive Re placing Par tsAdding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i System Information SpecificationsMicroprocessor PC CardPorts and Connectors MemoryPpe ndix Communications AudioDisplay XGA SXGA+ UxgaBattery Touch PadTrack Stick AC Adapter PhysicalEnvironmental 100 Ap pe nd iSystem Setup Screens Standard SettingsViewing the System Setup Screens Ppe ndix 101Returning Items for Warranty Repair or Credit Dell Technical Support Policy U.S. Only102 Ap pe nd i Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Website http//support.euro.dell.com Australia SydneyAustria Vienna BarbadosCayman Islands BruneiCanada North York, Ontario Chile SantiagoCzech Republic Prague ColombiaCosta Rica Denmark HorsholmHome and Small Business El SalvadorFinland Helsinki Website http//support.euro.dell.com CorporateIreland Cherrywood GuatemalaHong Kong 108 Ap pe nd iWebsite http//support.euro.dell.com Jamaica Ppe ndix 109Website http//support.jp.dell.com Korea Seoul 110 Ap pe nd iMalaysia Penang LuxembourgMacau Ppe ndix 111New Zealand Netherlands AntillesNetherlands Amsterdam NicaraguaPoland Warsaw PanamaPeru Portugal09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and PacificSwitzerland Geneva TaiwanPpe ndix 115 Trinidad/Tabago Bracknell116 Ap pe nd i Ppe ndix 117 Regulatory Information Venezuela118 Ap pe nd i FCC Notices U.S. Only Class a Ppe ndix 119Class B Modem Regulatory Information120 Ap pe nd i Ppe ndix 121 Battery Disposal Fax Branding122 Ap pe nd i NOM Information Mexico Only Ppe ndix 123Limited Warranties and Return Policy Información para NOM únicamente para México124 Ap pe nd i One-Year Limited Warranty U.S. Only Ppe ndix 125126 Ap pe nd i Two-Year Limited Warranty U.S. Only Ppe ndix 127Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two128 Ap pe nd i General Provisions Ppe ndix 129Three-Year Limited Warranty U.S. Only 130 Ap pe nd iCoverage During Year One Coverage During Years Two and ThreePpe ndix 131 132 Ap pe nd i One-Year Limited Warranty Canada Only Ppe ndix 133134 Ap pe nd i Two-Year Limited Warranty Canada Only Ppe ndix 135136 Ap pe nd i Coverage During Year Two Ppe ndix 137Three-Year Limited Warranty Canada Only 138 Ap pe nd iPpe ndix 139 140 Ap pe nd i Ppe ndix 141 Total Satisfaction Return Policy U.S. and Canada Only 142 Ap pe nd iMaking a Claim GuaranteeExclusions Ppe ndix 143Limitation and Statutory Rights 144 Ap pe nd iD e Inde 145146